Decoding the customer interaction landscape and unravelling the secrets to using technology effectively to elevate CX is crucial. Check out the newest and exclusive customer interactions survey and report by Harvard Business Review Analytic Services in association with Tata Communications below! ⬇
In a hyperconnected era, where customer expectations are constantly changing, delivering great customer interactions is imperative to business success. Decoding this customer interaction landscape and unravelling the secrets to using technology effectively to elevate CX, is this newest and exclusive customer interactions survey and report by Harvard Business Review Analytic Services in association with Tata Communications. From insights into the state of the customer interaction landscape, to perspectives and best practices from industry leaders and CX experts, this report packs everything you need to drive business growth with an effective customer interaction strategy. Know more and download the report: bit.ly/3WLZ3iq Annette Franz, CCXP | Shepard (Shep) Hyken | Alex Clemente Mauro Carobene | Mysore Madhusudhan | Madhur Goswami #CX #CustomerInteractions #Survey #TataCommunications #HarvardBusinessReview #Insights #customerexperience Kaleyra