The CS Mentor

"Make customers feel special." The best customer success advice is simple: Customer success, like relationships, is all about personal touch and understanding. Care, foresight, and a little bit of heart will lead to the most loyal customers. So, let's start personalizing the customer experience... → Don’t treat every customer the same. Understand their unique needs. Cater to their preferences. Offer tailored solutions. → Don’t ignore the importance of personalization. Personalized experiences lead to better engagement. Boost adoption. Enhance loyalty. Improve retention. → Don’t rely on generic interactions. Use Customer Success Platforms (CSPs) to automate personalization. Segment customers. Track progress. Focus on strategic tasks. → Leverage the power of data and automation. AI-driven analytics can scale personalized experiences. Deliver relevant content. Increase satisfaction. Retain more customers. You see, as complex as customer success may seem, it's really about a handful of simple practices. Personalize the experience. Invest in the right tools. And the results will speak for themselves. We put together a guide that shows you: → How to use customer segmentation to provide the best experiences. → How to leverage automation to set up personalized workflows. → How to use a customer portal to drive more engaging onboarding. → How you can better track user progress, identifying key journey milestones. The guide includes insights from great CS pros: Jeff Breunsbach Elisabeth C. James Stuart Iram Cook-Monie Rob Stevens Ankit Aggarwal Grab the guide 👇 #CustomerSuccess #SaaS

Hey, Bangalore CS champs! 😍 Prepare for an exciting workshop on August 24th as Scale Tale brings you Building Blocks of Efficiency: CS Ops 101. Meet your hosts, Ankit Aggarwal (The CS Mentor) and Bharath J. (Associate Director - CS Ops, Zluri)—and join forces with these industry experts for an insightful dive into: 🔍 Why CS Ops is your next big leap 🔧 Mastering the art of CS Ops ✨ Unleashing the magic behind CS Ops ⏰ Timing your CS Ops strategy 💰 Maximizing ROI with CS Ops Are you ready to transform your daily hustle into a smooth operation? Let’s do this together! 💪 Don’t miss out—secure your spot now, they’re going fast! 👉🏻 https://lu.ma/bjous63k P.S. Kindly register for only one workshop at the event! #CustomerSuccess #Workshop #Bangalore

The CS Mentor is joining hands with ZapScale to organize a CS Workshop in Bengaluru. Join us on 24th!

Churn is not just a CS problem! Still, CSMs are penalized when an account churns. 😭 Churn can be because of many reasons: ↘ Product Adoption Issues ↘ Stakeholder changes ↘ Engagement Issues ↘ Budgeting Issues ↘ Support Issues ↘ Wrong Sell ↘ Idea Pivot ..and many more Yes, CSMs can minimise Churn. But It's not always their fault if the account churns. Analyze ➡ Segment ➡ Action This is the way to minimize churn in the longer term. Think #CustomerSuccess Think #Ankitify | The CS Mentor

Customer Success Community India is hosting Office hours this Saturday on QBRs. Do join this event if you want to know about QBRs.

I’m super excited to share the very first episode of the Customer Success Community India - 𝐎𝐟𝐟𝐢𝐜𝐞 𝐇𝐨𝐮𝐫𝐬 𝐏𝐨𝐝𝐜𝐚𝐬𝐭 𝐒𝐞𝐫𝐢𝐞𝐬 with you all! 🎉 Thank you Ankit Aggarwal for planning and hosting this. Me and Ananya are well prepared for the next one :P In this episode, we chat with some amazing industry experts about a hot topic in the customer success world: 𝑺𝒉𝒐𝒖𝒍𝒅 𝑪𝑺𝑴𝒔 𝒉𝒂𝒗𝒆 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒖𝒄𝒄𝒆𝒔𝒔 𝑸𝒖𝒂𝒍𝒊𝒇𝒊𝒆𝒅 𝑳𝒆𝒂𝒅 (𝑪𝑺𝑸𝑳) 𝒒𝒖𝒐𝒕𝒂𝒔? We dive into the changing role of CSMs, how CSQL quotas can impact customer relationships, the pros and cons of adding CSQL quotas to CSM responsibilities, and hear real-life stories and insights from the field. 📢 Check it out: https://lnkd.in/g4YR772t I’d love to hear your thoughts! Do you think CSMs should have CSQL quotas? Drop your comments and let’s discuss! Follow CS Community India for more updates: Join the largest Customer Success Professionals chat group - https://lnkd.in/gksXBHMf LinkedIn: Customer Success Community India #CustomerSuccess #CSM #CSQL #CustomerSuccessPodcast #CSCommunityIndia #CustomerEngagement #CustomerRetention #SaaS #BusinessPodcast

The Customer Success Scene is getting even stronger in India 🇮🇳 ...and we broke our records once again! The Scale Tale Customer Success Meetup by ZapScale, Powered by The CS Mentor was a huge success. Over 180 Customer Success and SaaS enthusiasts gathered yesterday at the iconic Whatfix towers in Bengaluru for a remarkable evening of inspiring CS Discussions and lifelong connections! 🏢✨ It was great hosting such a responsive and knowledgeable audience. Amitt Sharma and Manasij Ganguli kick-started the musical ice-breaker, leaving the audience cracking. I was honoured to moderate a panel with brilliant minds. Thanks - Raj Rambhia, Aditya Maheshwari, Swarna Shree, Manoranjan Ingudam, for joining and sharing your knowledge with the community. Lots of love to the fantastic attendees for making this event so memorable!! 🌟Your support fuels the success of such gatherings! Special thanks to the crew who worked tirelessly to support this event - Anunay, Ananya, Nikita, Wilson, Hardeep and Kundan. Think #CustomerSuccess Think #Ankitify | The CS Mentor

Hey Bengaluru CS Fam! 🇮🇳 What are your plans for the weekend? If you are in town and want to spend time networking with folks in Customer Success, I have great news for you! Balarka is organizing a Customer Success Catchup tomorrow at Koramangala. It's an informal meetup where we'll discuss the upcoming CS trends. Do drop by and get to know how CS is changing in 2024! Registration link in the first comment. #CustomerSuccess #Meetup | The CS Mentor

Customer Success Peeps, Are you being paid as per market standard? 🤔 Well, Here's a way to find that out. Just like every year, I am conducting an anonymous survey to benchmark the Indian Customer Success Salaries 🇮🇳 The survey takes less than 5 minutes, and it's completely anonymous. Help yourself and fellow CSMs get the pay they deserve. Fill out the quick survey! Link to survey in the first comment. 👇 Think #CustomerSuccess Think #Ankitify | The CS Mentor

Rocketlane TV is delighted to announce Ankit Aggarwal as our latest collaborator! His wealth of knowledge in customer success will be a valuable resource for professionals like you! Ankit's CS Mentor Podcast is dedicated to providing a comprehensive understanding of what customer success entails for everyone. Explore his podcast now: https://lnkd.in/gSHrPb8w #RLTV #NowStreaming #ProfessionalServices #CustomerOnboarding #CustomerSuccess