Alok Singh

DevSecOps, Cloud Infrastructure, Data center, Server Virtualization, Containerization, Business Continuity Planner, Security, Monitoring, Licensing, Capacity, Budgeting, Audit & Compliances, Vendor Management

• Actively managing global cloud strategy and its scope.
• Leading global IT operations of distributed datacenters, which includes managing hybrid environment - Physical, Virtual and Cloud servers.
• Key player in designing customer’s solution on Amazon AWS Cloud.
• Responsible for all infra level DR and BCP.
• Collaborate with key stakeholders to ensure the clarity of the specification and expectations of the customer.
• Successfully designed and delivered several customer… Show more

• Actively managing global cloud strategy and its scope.
• Leading global IT operations of distributed datacenters, which includes managing hybrid environment - Physical, Virtual and Cloud servers.
• Key player in designing customer’s solution on Amazon AWS Cloud.
• Responsible for all infra level DR and BCP.
• Collaborate with key stakeholders to ensure the clarity of the specification and expectations of the customer.
• Successfully designed and delivered several customer projects and internal establishments.
• Actively involved in Windows, Linux, VMware based virtualization and Amazon AWS based cloud architecture and DevOps roles.
• Being active part of Vendor management, Quotation handlings, negotiations etc. as well.
• Successfully managing IT team with defined goals of organization and individual.
• Keeping up to date of the organization process implementation and compliances Show less

• Innovation & Vision:

o Analyzes enterprise business drivers to determine and develop a high level cloud strategy (private and public) and timeliness.
o Analyzes current core server technologies to understand potential improvements in performance, capacity, flexibility and scalability of the entire application portfolio.
o Performs necessary leadership, analysis, and design tasks related to development of an enterprise solution that fits architecture standards.
o Produces… Show more

• Innovation & Vision:

o Analyzes enterprise business drivers to determine and develop a high level cloud strategy (private and public) and timeliness.
o Analyzes current core server technologies to understand potential improvements in performance, capacity, flexibility and scalability of the entire application portfolio.
o Performs necessary leadership, analysis, and design tasks related to development of an enterprise solution that fits architecture standards.
o Produces virtualized system solutions and high level technical designs to meet identified business requirements. Solutions incorporate scalability, availability, security, and maintainability characteristics. Risks, assumptions, and costs for solutions are articulated.
o Maintains productive partnerships with external providers demonstrating effective negotiating skills.
o Maintains technical proficiency in infrastructure (Compute, Network, and Storage), virtualization, security, monitoring and service reporting.

• Implementation:.

o Mentors IT team on adherence to design and architecture principles and guidelines, providing documentation and trainings.
o Planning Server provisioning, Storage, Backup/Restore, Networking, Patching, Monitoring and Security related tasks. Key player in Capacity and business continuity planning.
o Ensures support teams have adequate knowledge to meet service delivery defined SLA
o Provides 3rd level support and consulting when required assuring delivery of resolution to critical issues, escalations, technical systems operations, and problem resolutions.

• Additional duties:

o Overall accountable for design, implementation, management and support of Cloud/Virtualization based infrastructure on 24x7 practices.
o Responsible for understanding and reviewing new technologies and integrating these technologies into a business.
o Provides advanced production support assistance as part of tiered escalation model.
o Remains current in new technologies in the global marketplace Show less

• Successfully worked on ITIL based Service Request, Incident Management, Problem Management, Change Management, Capacity Management and Knowledge Management based on ITSM tools like Service-Now and BMC Remedy.
• Managed Global datacenters which is a complex virtualized environment based on VMware vSphere and Microsoft Hyper-V technologies.
• Planning, Designing, Installation, Configuration, Management and Troubleshooting of Servers/clusters.
• Managing Failover and Load balancing… Show more

• Successfully worked on ITIL based Service Request, Incident Management, Problem Management, Change Management, Capacity Management and Knowledge Management based on ITSM tools like Service-Now and BMC Remedy.
• Managed Global datacenters which is a complex virtualized environment based on VMware vSphere and Microsoft Hyper-V technologies.
• Planning, Designing, Installation, Configuration, Management and Troubleshooting of Servers/clusters.
• Managing Failover and Load balancing cluster, patch/fix, firmware upgrades, HA, DRS, Resource pool management, storage LUN's/multi-path, Host and cluster compliance etc.
• Install, Setup, configure and support Wintel based environment for global client.
• Managing vCenter, vCenter SQL database monitoring/backups/restores, regular checking for tuning and performance optimization.
• Review host and virtual machine performance issues if required. Customized and On-demand reporting of infrastructure periodically. Generate and analyze Capacity Management report through scripts.
• Initiate P2V or V2V and successful coordination with customers and technical team. Handling vMotion and storage vMotion issues. Fixing snapshot issues.
• Regular participate & work with Local & Global Teams, schedule/attend meetings, conference/bridge calls etc.
• Update Server Checklist, managing documentations, monthly ticket analysis/reports etc. Show less

• Successful administration and troubleshooting of mixed environment (physical and virtual servers).
• Installation, configuration and troubleshooting of VMware ESX host servers and virtual machines. Moreover provided support for Microsoft based Hyper-V solution for different projects.
• Management of Microsoft Windows based server administration (File, Print, FTP, Web, WSUS, WDS, Antivirus server etc.). Managed Domain Controllers, Microsoft active directory activities, DNS, DHCP, VSS… Show more

• Successful administration and troubleshooting of mixed environment (physical and virtual servers).
• Installation, configuration and troubleshooting of VMware ESX host servers and virtual machines. Moreover provided support for Microsoft based Hyper-V solution for different projects.
• Management of Microsoft Windows based server administration (File, Print, FTP, Web, WSUS, WDS, Antivirus server etc.). Managed Domain Controllers, Microsoft active directory activities, DNS, DHCP, VSS Server etc.
• Managing Failover and Load balanced clusters.
• Administration of TRITON WebSense server and Antivirus server management.
• Backup and tape library management using CA ArcServe and Atempo Live Backup. Keeping entire backup intact.
• Managing Paul Smith VPOP3 mail server.
• Recommend, schedule, and perform server/desktops improvements, upgrades, and repairs.
• Managed IT helpdesk team and handling of escalated calls. Liaise with, and provide training and support to service desk support staff on desktop, laptop and server issues. Show less

• Operational
o Plan, Install, Configure, Test, Maintain, Monitor, and Troubleshoot servers, end user workstation hardware, software and basic networking products.
o VMware virtualization infrastructure support. Provisioning and troubleshooting of server infrastructure.
o Administration and troubleshooting of servers including Domain controllers, E-mail server, Access control server, File & Print server, Antivirus server and Backup servers with their associated application… Show more

• Operational
o Plan, Install, Configure, Test, Maintain, Monitor, and Troubleshoot servers, end user workstation hardware, software and basic networking products.
o VMware virtualization infrastructure support. Provisioning and troubleshooting of server infrastructure.
o Administration and troubleshooting of servers including Domain controllers, E-mail server, Access control server, File & Print server, Antivirus server and Backup servers with their associated application software.
o Windows based Patch management, NTFS permissions, configuring group policies.
o Prepare and ensure accuracy of documentation, procedure manuals, and help sheets for server installations, including specific vendor based application.
o Perform system backups and recovery.

• Procurement & Deployment
o Practice PCs and Server asset management, including maintenance of server component inventory.
o Conduct research on server products, services, protocols, and standards in support of server procurement and development efforts. Evaluate and recommend for purchase server hardware and software products.
o Vendor management and negotiations. Show less