Hitesh Gulliani

Hitesh Gulliani

Head Marketing at BSI India

Delhi, India
3K followers 500+ connections

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Symbiosis, Pune, India

About

Experience Profile:

An accomplished professional with over 11 years of cross functional experience with well known organizations’ across the verticals of Business Operation & Planning.

Core Competencies Evolved:

A multi-skilled, key team player possessing a wealth of multi-disciplinary experience, including Operational, Administration, Logistics, Customer Relationship and Supervisory abilities.

Abilities in harmoniously managing day to day tasks involving Process Operations, Technical Support, in line with Industry Best Practices.

Excellent commercial approach to problem solving through the establishment of new systems and making efficient existing systems, maximizing resources and promoting change.


The Focus:

Strong leadership, team building and skills.

Well accustomed to working under pressure to tight budgets and schedules.

Capable of translating functional experience for Operation Management involving implementation of Project, Process implementation, development of New Client Accounts, Requirement Mapping and Relationship Management.

Activity

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Experience

  • BSI

    BSI

    17 years

    • BSI Graphic

      Head Marketing, BSI India

      BSI

      - Present 4 years 8 months

      New Delhi, Delhi, India

    • BSI Graphic

      Operations Support Manager

      BSI

      - 12 years 5 months

      Managing overall assessment delivery as per budget and forecasts. Directly oversee, mentoring, working and reviewing the performance of Operations team and auditors to facilitate Major & Key Account work. Developing, maintaining, and monitoring Operational Procedures. Developing key forecast for management reporting. Monitor delivery against planned targets and ensuring all administrative activities are delivered in accordance with operational requirements and service level agreements…

      Managing overall assessment delivery as per budget and forecasts. Directly oversee, mentoring, working and reviewing the performance of Operations team and auditors to facilitate Major & Key Account work. Developing, maintaining, and monitoring Operational Procedures. Developing key forecast for management reporting. Monitor delivery against planned targets and ensuring all administrative activities are delivered in accordance with operational requirements and service level agreements. Coordination and supporting country Hubs on resource & operational activities. Providing training to auditors, regional planners and customer support officer on online portal and any update software & operation procedure. Liaison with sales and marketing on matters which directly affect the assessments. Work with Compliance Department to ensure procedures were carried out to ensure compliance. Accounts Receivable Department. Ensure the delivery of customer service excellence.

    • BSI Graphic

      Assistant General manager operations, support and startegy implimentation

      BSI

      - 12 years 5 months

      New Delhi Area, India

  • Manager Operation & Marketing

    Drishtee

    - 1 year 7 months

    Liaison with Government departments regarding service delivery process of each service at each e-Governance Centre. Coordinate with Sr. Government Officials regarding functioning of backend process. Prepare project proposal, business development write-ups & presentation for marketing. Design strategy process for adding new services. Design the marketing plan for business promotion & marketing team. Oversee the daily operations and sales of Centers.Monitor & coordinate day to day activities of…

    Liaison with Government departments regarding service delivery process of each service at each e-Governance Centre. Coordinate with Sr. Government Officials regarding functioning of backend process. Prepare project proposal, business development write-ups & presentation for marketing. Design strategy process for adding new services. Design the marketing plan for business promotion & marketing team. Oversee the daily operations and sales of Centers.Monitor & coordinate day to day activities of District incharges placed all over India. Oversee all operational procedures and policies. Review daily online reporting of District incharges. Prepare MIS for operational, marketing & implementation departments. Keep track on the financial records at all centres. Coordinate for the procurement of hardware for establishment of centres. Coordinate with technical department regarding software modifications as per the requirement. Fully responsible for profit and loss. Hire, train and evaluate a cross functional team of employees. Coordinate with PR and media group for publications. Design the process flow at each center and service. Plan & coordinate with technical department regarding changes, upgradation, modifications in the software & online portal. Conduct webinars, workshop, meeting & online discussion forums for marketing, implementation & District centers teams. Accessing & monitoring performance of operation and marketing team. Set up vendor accounts and negotiated service contracts. Meet and exceed all company set operations and sales goals.

  • Programme Officer

    Asian Centre for Organization Research & Development (ACORD)

    - 7 years

    Planning, Organizing & Coordinator for Large Group Events, Seminars, Training & Workshop. Monitoring the Project – Operational Activities. Planning, Assisting & Coordinating Radio Programmes & Documentary films.Designing & Coordinating the Printing of Publication Material.Coordinating Sale and Marketing of Services & Material. Preparing MIS of Projects activities.

  • Graphic Designing

    3B Studio

    - 6 months

Education

  • Symbiosis, Pune, India

    PGDBA Post Graduation Diploma in Business Administration, Specialized in Marketing

    -

  • American Institute of Technology, Delhi, India

    Diploma Multimedia & Animation

    -

  • University of Delhi, India

    Graduate Industrial Relation & Personnel Management

    -

  • Priyadarshini Institute of Computer Knowledge, Delhi, India

    Diploma Computer Programming

    -

  • BSI

    Certificate ISO 9001-2008, Internal Auditor

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