Kunal Gaurav

Kunal Gaurav

Bengaluru, Karnataka, India
3K followers 500+ connections

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About

Result oriented, technical, and business acumen leader with experience across…

Articles by Kunal

Activity

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Experience

  • Conviva Graphic

    Conviva

    Bengaluru, Karnataka, India

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    Bengaluru, Karnataka, India

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    Bengaluru, Karnataka

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    Bengaluru Area, India

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    Bangalore

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    Bangalore

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    Bangalore

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    Bangalore

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    Bangalore

Education

  • Indian Institute of Management Bangalore Graphic

    Indian Institute of Management, Bangalore

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  • Activities and Societies: Won the story writing prize in Kallol (cultural fest), member of the university cricket team, hostel captain for cricket

  • Activities and Societies: School Captain, House Captain, Capain of the cricket school team, vice captain of the football team. Awarded with "Scholar/Allrounder of the School".

Licenses & Certifications

Volunteer Experience

  • Volunteer

    Prani Raksha Trust

    Animal Welfare

Projects

  • Conceptualized and Launched Solutions and Renewal Report

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  • Drove Automation in Service Provisioning Process resulting into faster customer on-boarding, 20% reduction in FTE Utilization, and 100% revenue recognition

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  • Established Account Management Operation in Poland, Krakow

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  • Expanded Account Management Operations in Bangalore to support Channel Partners

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  • Introduced a soft aligned operational model to bring a balance between customer effectiveness and operational efficiency

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  • Introduced Escalation Model for Service Delivery

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  • Launched Partner Enablement Program for our Net Alliance Partners

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Honors & Awards

  • Account Support Manager of the Year

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  • Knowledge Base Award

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  • Peer Recognition Award

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  • Spot Award

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Languages

  • English

    Professional working proficiency

  • German

    Professional working proficiency

  • Hindi

    Native or bilingual proficiency

  • Urdu

    Elementary proficiency

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