Naveen Kumar

3rd Generation Business Owner

Nivas Inc. since 1991 has been the pioneer of on-demand and sustainable fashion in retail and enterprise industries. Our company aims to accommodate all preferences of men, women, and children. With our global outreach and network

I handle product building (marketplace/e-commerce platform), business development and overall business operations.

A start-up changing the dimensions of Healthcare management. We were building a digitised health record repository to manage and monitor an individual's health more efficiently. Thus helping the doctors and care takers quickly and efficiently treat individuals.

- Product Management Team
- Sales (Enterprise)
- Marketing
- Product Operations and Strategy
- Fund Raising
- Defining the business metrics
- Account management & Head of Communications

The consumer application was divided into two major segments to manage the conversions Vs realisation of the bookings that happen in the OYO applications.

I was responsible for the post-booking journey of the consumers. I drove major developments to increase the experience and revenue upsell during the post-booking journey. I introduced features like booking extensions and improving the last-mile hotel discovery experience for the patrons checking in.

Along with this, I was… Show more

The consumer application was divided into two major segments to manage the conversions Vs realisation of the bookings that happen in the OYO applications.

I was responsible for the post-booking journey of the consumers. I drove major developments to increase the experience and revenue upsell during the post-booking journey. I introduced features like booking extensions and improving the last-mile hotel discovery experience for the patrons checking in.

Along with this, I was responsible revamp and improve the UI/UX of the OYO consumer website and mobile website based on various data points which pinpointed the drawbacks of the then websites. Show less

As Head of Product Management, I was responsible for our AI based Travel Tech and Fin Tech platform.

We were the first travel tech company to launch a complete chat based corporate booking tool and expense management system. As also a customer facing role, I was able to create an impact in the market place by acquiring marquee customers and creating a revenue generating parter ecosystem by working with TMC's like BCD, Thomas Cook, Yatra, Cleartrip, FCM etc.

Played a pivotal role… Show more

As Head of Product Management, I was responsible for our AI based Travel Tech and Fin Tech platform.

We were the first travel tech company to launch a complete chat based corporate booking tool and expense management system. As also a customer facing role, I was able to create an impact in the market place by acquiring marquee customers and creating a revenue generating parter ecosystem by working with TMC's like BCD, Thomas Cook, Yatra, Cleartrip, FCM etc.

Played a pivotal role in making sure the product is adapting and improvising to market and customers.

As Head of Product Management, I was responsible for
1. Product Management
2. Project Management
3. Customer Success
4. Customer Serice
5. Sales
6. Implementation & Roll Out
7. Account management & Communications
8. Help setup organisational processes for cross functional team. Show less

Purely out of interest and passion of the custom motorcycle, I teamed up with my friend to start India's first and only authorised Custom Motorcycle rentals and manufacturing.

A very niché market in itself, we were able to gain the coverage and cater to the crowd who were equally passionate about custom motorcycles, Our idea was to regularise the custom market and bring it to the mainstream motorcycle ecosystem.

Also to build a trust worthy brand when it comes to custom… Show more

Purely out of interest and passion of the custom motorcycle, I teamed up with my friend to start India's first and only authorised Custom Motorcycle rentals and manufacturing.

A very niché market in itself, we were able to gain the coverage and cater to the crowd who were equally passionate about custom motorcycles, Our idea was to regularise the custom market and bring it to the mainstream motorcycle ecosystem.

Also to build a trust worthy brand when it comes to custom motorcycles. Show less

World's First Hyperlocal Lifestyle Application

Proksimi - A Hyperlocal Lifestyle Application which allows you to tap into the economic opportunities in your neighbourhood.

#DontGoTheDistance

We have built a Hyperlocal product to cater to your needs and also help you uplift your economic standards.

As Market Maker I am responsible for
- Product Roadmap
- Building Relationships
- Marketing plans
- Sales
- Public Relations
- Customer Engagements… Show more

World's First Hyperlocal Lifestyle Application

Proksimi - A Hyperlocal Lifestyle Application which allows you to tap into the economic opportunities in your neighbourhood.

#DontGoTheDistance

We have built a Hyperlocal product to cater to your needs and also help you uplift your economic standards.

As Market Maker I am responsible for
- Product Roadmap
- Building Relationships
- Marketing plans
- Sales
- Public Relations
- Customer Engagements
- Business Expansions
And Various other management activities. Show less

'Cherrywork' is a platform which brings all your enterprise On - Prem & Cloud systems into one platform for all the visibility in the organisation. This Product is of Incture Technologies which is a partner of SAP.

As the product specialist and customer advisor I was responsible for the overall sales process (lead generation to Deal Closure) and also come up with BRDs. I was the customer advocate in the organisation making sure products meets or needs the required customisation for the… Show more

'Cherrywork' is a platform which brings all your enterprise On - Prem & Cloud systems into one platform for all the visibility in the organisation. This Product is of Incture Technologies which is a partner of SAP.

As the product specialist and customer advisor I was responsible for the overall sales process (lead generation to Deal Closure) and also come up with BRDs. I was the customer advocate in the organisation making sure products meets or needs the required customisation for the customer. In this role I was also advising the right processes to improve the efficiency of the organisational's vertical with the help of our product.

Since this was a pioneer product, I was able to close few big names in the FMCG, Retail and IT sectors for this product.

I handled the customer service team which was crucial to further understand the experience of the actual users. This only helped me and the product to improve in the journey. Show less

Being the front of a prestigious broadcasting company based out of UK. I was handling in bound calls to resolve and manage consumers complaints and clarification regarding the services provided by the broadcasting company.

I was managing about 60-80 calls a day.