“Neeraj is a supportive leader and a great AM to work with. He understands his agent's needs and concerns and builds up a moral support. it's dun to work with you Noah.”
Neeraj Sharma
Operation manager at Coforge | Over 20 yrs of experience in travel, sales and customer service | Valid B1/B2 US VISA for 10yrs | Screened more than 1000 profiles in different organizations for CCS,TL & AM for the Hiring
Delhi, India
742 followers
500+ connections
About
Operation Manager with over 20 years of experience in customer service and Sales. I have excellent knowledge of travel tools like Sabre and Amadeus. Presently working in Coforge India Pvt. All I want is perfection in my area of my work. I believe in a leadership of learning & share that learning with my team. A good leader makes more leaders like him/her & should always support each others in learning new things. I have done interview screening for more than 2500 candidates for different positions like customer care Rep, Team Leaders & assistant Managers for US & UK processes so can help in the recruitment process too.
Throughout my career, I have accumulated 20years of experience in operations management with a specific focus on the travel sector. My passion for delivering exceptional customer experiences, combined with my strategic thinking and leadership skills, have consistently led to improved operational efficiency and increased customer satisfaction. I am an inspiring leader who approaches projects with great enthusiasm and vision. Extremely discreet with the ability to produce exceptional results in a demanding environment by making the best use of the available resources .I have vast knowledge of different automation projects which has helped in reducing customer complaints, AHT reduction, revenue leakage & better C-Sat.
Activity
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Once upon a time the sun was not setting in the East specially in England but now due to some societies in the country it's getting De-stablise. We…
Once upon a time the sun was not setting in the East specially in England but now due to some societies in the country it's getting De-stablise. We…
Posted by Neeraj Sharma
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Delighted to see our Booking.com community leading the way at the European Women in Technology conference in Amsterdam! 🚀 We built a space where…
Delighted to see our Booking.com community leading the way at the European Women in Technology conference in Amsterdam! 🚀 We built a space where…
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#dnata International looking for HR Executive / Sr Executive with relevant experience of min 2-3 years in Talent Acquisition on immediate basis…
#dnata International looking for HR Executive / Sr Executive with relevant experience of min 2-3 years in Talent Acquisition on immediate basis…
Liked by Neeraj Sharma
Experience
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Fareportal
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IBM Pvt ltd
Gurgoan
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Process trainner
Bizibi infotech Pvt Lmtd
Education
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Kotshera college,HPU
Bachelor of Commerce (B.Com.) Accountancy
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Activities and Societies: Arrangement for social welfare programmes like tree plantation,blood donation camps and charity for social welfare.
Use to manage many seminars
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Shimla
Bachelor of Commerce (B.Com.) Accounting and Business/Management
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Activities and Societies: Use to participate in Youth functions.....social work like...planting tree..making arrangement for functions and blood donation camps.
Use to participate in many competition
Volunteer Experience
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For orphanges
Shimla Hills
- 1 year 1 month
Use to teach children there and use to spend time with them
Honors & Awards
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Winner of Bajaj Pulsar 150cc
IBM Daksh India Pvt Lmtd
There was an R&R run by the Company for the month of May across the floor in Delta Airlines process.Few things were a part of R&R like AHT,Customer C-sat,Quality,Log-in hours and Schedule adherence. I was the second best because I was on leaves for 1st 2 days so I got bajaj pulsar for the outstanding performance.
Languages
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English
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Hindi
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1 person has recommended Neeraj
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Fareportal conducts recruiting and hiring following its standard processes whereby potential job applicants are contacted by authorized personnel…
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Office days and weekends represent the balance between productivity and relaxation. Office days challenge us to grow, achieve, and collaborate, while…
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Our Pune office has been buzzing with energy as we kicked off the summer season with a series of vibrant events! 🎉🌞 From our casual Summer Day…
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दिल्ली के 'उत्तरप्रदेश भवन' में भी प्रभु राम की प्रतिमा स्थापित हो गई है. 😍🙏
दिल्ली के 'उत्तरप्रदेश भवन' में भी प्रभु राम की प्रतिमा स्थापित हो गई है. 😍🙏
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Opportunities are like sunrises. If you wait too long, you miss them…
Opportunities are like sunrises. If you wait too long, you miss them…
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#dnata is looking for Head of Operations-Contact Centre for Bengaluru location. Candidates with relevant experience of not less than 15 years with…
#dnata is looking for Head of Operations-Contact Centre for Bengaluru location. Candidates with relevant experience of not less than 15 years with…
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looks better than today's technology...
looks better than today's technology...
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On the second day of the Startup Mahakumbh, I had the honor of meeting and engaging in conversation with Deepak Goel and Vikash Chourisia. 🚀🌟 DPDP…
On the second day of the Startup Mahakumbh, I had the honor of meeting and engaging in conversation with Deepak Goel and Vikash Chourisia. 🚀🌟 DPDP…
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