“It was fantastic to work together with Sachin and he has been an exceptional colleague. His hands on approach to drive performance and his powerful personality has won him the respect and highest recognitions in all past endeavours. Sachin is an amazing professional who brings all of the skill and expertise in people management and leadership roles. It was indeed a wonderful thing to work with him at FIS Great to be a part of Sachin’s trusted professional network. :)”
Sachin Sharma
Assistant General Manager (Enterprise) @ Vodafone Idea Limited 🇮🇳
Chandigarh, India
5K followers
500+ connections
Chandigarh, India
5K followers
500+ connections
About
With over 16 years of work experience in the telecom and IT sectors, I am a seasoned and certified Assistant General Manager at Vodafone Idea, one of the leading telecom service providers in India. In my current role, I oversee the enterprise operations and customer service for the North Zone, ensuring the highest standards of quality and efficiency. I have successfully implemented multiple process improvement initiatives, resulting in increased customer satisfaction, retention, and loyalty. I have also been recognized as the Best Delivery Manager Non-Voice for four consecutive quarters for my outstanding performance and leadership. Prior to joining Vodafone Idea, I worked as a Senior Operations Manager at Tech Mahindra, where I led the delivery and escalation management for several clients. I have extensive experience and skills in customer service management, people management, and product escalation management. I am passionate about driving innovation and excellence in the telecom and IT industry, and I am always eager to learn new technologies and best practices. I value teamwork, diversity, and customer-centricity, and I strive to bring these values to every project and organization I work with.
Contributions
Activity
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Feeling delighted to have completed the Train The Trainer (TTT) workshop on Managerial Effectiveness, focusing on Coaching Conversations with the…
Feeling delighted to have completed the Train The Trainer (TTT) workshop on Managerial Effectiveness, focusing on Coaching Conversations with the…
Liked by Sachin Sharma
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Hi Folks! Greetings #TaskUs! We are known for our inclusiveness, fostering an environment where you and your career can thrive—a place where your…
Hi Folks! Greetings #TaskUs! We are known for our inclusiveness, fostering an environment where you and your career can thrive—a place where your…
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Sandhya Prajapati is looking for a job. Desire Profile: Human Resources Specialist Experience: 5+ years Preferred Location: Noida Notice Period:…
Sandhya Prajapati is looking for a job. Desire Profile: Human Resources Specialist Experience: 5+ years Preferred Location: Noida Notice Period:…
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Experience
Education
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Punjab Technical University
MSc - Master of Science Mass Communication/Media Studies A+
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Activities and Societies: Theatre
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Honors & Awards
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Best Delivery Manager Non-Voice Q4'22
Tech Mahindra
Best Delivery Manager - Non-Voice
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Guru People Manager Award Q3'22
Tech Mahindra
Best Delivery Manager - Non-Voice
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Guru People Manager Award Q2'22
Tech Mahindra
Best Delivery Manager - Non-Voice
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Best Delivery Manager Non-Voice Q1'22
Tech Mahindra
Best Delivery Manager - Non-Voice
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Best Delivery Manager Non-Voice Q4'21
Tech Mahindra
Best Delivery Manager - Non-Voice
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Six Sigma Yellow Belt Certified
6 Sigma Study
Recommendations received
5 people have recommended Sachin
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Hi Folks! Greetings from TaskUs! We are known for our inclusiveness, fostering an environment where you and your career can thrive a place where…
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