Sanjeev Pandey

Working as Level 3 Technical support specialist for Tyco security products, VideoEdge, Illustra cameras, and Exacq products.

Key Role :


 Solution and Designing support on Tyco Video products
 Working as part of a customer support team in supporting Johnson Controls customers worldwide.
 Providing high-level technical advice to our global customers.
 Providing technical support in Linux and Microsoft operating systems and applications
 Providing support… Show more

Working as Level 3 Technical support specialist for Tyco security products, VideoEdge, Illustra cameras, and Exacq products.

Key Role :


 Solution and Designing support on Tyco Video products
 Working as part of a customer support team in supporting Johnson Controls customers worldwide.
 Providing high-level technical advice to our global customers.
 Providing technical support in Linux and Microsoft operating systems and applications
 Providing support documentation, including procedural documentation
 Installation and configuration of hardware, software and related IT equipment and devices
 Support of Windows server, network and computing Testing/evaluating new technology and infrastructure
 Ensure ongoing compliance with agreed standard IT solutions and related security practices
 To continue to develop and enhance the TYCO support portal and to drive innovation in the team.
 Working as a bridge between development and the rest of the team in the organization
 Provide offsite or onsite support for installation and commissioning of American dynamics products, VideoEdge, Victor, Exacqvision, Tyco AI and Tyco Video Security products
 Test new release software and devices for new features and bug findings
 Sales demo support for Global customers
 BOQ validation as per customer requirements
 Provide on-time support to customers on issues escalated by the Level 2 team
 Transfer knowledge to Level 1/2 technical support, Application engineers, and Training team for
new features and development of Tyco video security products Show less

Designing of Building Automation system
Provide onsite support for the installation and commissioning of Access Control, Video Surveillance, BMS and fire alarm systems.
Installation and configuration of EBI-430, EBI-500 and DVM-500, DVM-600, and DVM-610, Tema line solution
Testing of Field Equipment with loop checking.
Calibration of field devices as per site requirement.
Front End commissioning.
Preparation of site-related drawings such as Equipment floor… Show more

Designing of Building Automation system
Provide onsite support for the installation and commissioning of Access Control, Video Surveillance, BMS and fire alarm systems.
Installation and configuration of EBI-430, EBI-500 and DVM-500, DVM-600, and DVM-610, Tema line solution
Testing of Field Equipment with loop checking.
Calibration of field devices as per site requirement.
Front End commissioning.
Preparation of site-related drawings such as Equipment floor layouts, typical installation drawings, Interconnection and wiring drawings.
Preparation of engineering deliverables such as Functional description, Software description, Hardware description, Integration description, Functional block diagrams and datasheets.
Preparation of the critical documents such as power consumption and heat load calculations, Cause and effect matrix.
Preparation of equipment cabinet-related drawings such as cabinet location layouts, General arrangement drawings, and system wiring drawings.
Maintain change order requests, raised RFIs and carryout man-hour estimation.
Carryout site survey as required Show less

TAS-AGT Systems ltd is basically JV of TATA and AGT group. TAS-AGT provides best of technology products in nation and out of nation. The company provides homeland security, anti-terrorism, anti-crime, and cyber, marine, urban as well as food security services to various clients the terms of hardware and software in the field of electronic security and surveillance.
installation, testing, commissioning supervisor, integration troubleshooting, technical documentation, project management and… Show more

TAS-AGT Systems ltd is basically JV of TATA and AGT group. TAS-AGT provides best of technology products in nation and out of nation. The company provides homeland security, anti-terrorism, anti-crime, and cyber, marine, urban as well as food security services to various clients the terms of hardware and software in the field of electronic security and surveillance.
installation, testing, commissioning supervisor, integration troubleshooting, technical documentation, project management and sub contract management, and inspections, fill up the ATPs, SAT. Show less

Handled global customers of Honeywell for access control, security survillance ,BMS , fire alarm systems