About
About Me:
With over a decade of dynamic experience in sales and account management…
Articles by Sidhesh
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Building strong sales and customer success practices to win in the post Covid era
Building strong sales and customer success practices to win in the post Covid era
By Sidhesh Iyer
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Building sustainable corporate strategies - Lessons from The Art of War
Building sustainable corporate strategies - Lessons from The Art of War
By Sidhesh Iyer
Activity
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Time flies! It was June 2007 when I joined this platform “LinkedIn” thinking it’s a job portal 😁 As days matured, I started to realise the worth…
Time flies! It was June 2007 when I joined this platform “LinkedIn” thinking it’s a job portal 😁 As days matured, I started to realise the worth…
Liked by Sidhesh Iyer
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We at Fineshift are thrilled to be hosting an exclusive round table event in Bengaluru in association with GitLab & Veeam Software ! We are…
We at Fineshift are thrilled to be hosting an exclusive round table event in Bengaluru in association with GitLab & Veeam Software ! We are…
Liked by Sidhesh Iyer
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Few glimps from the session we had today and had a great time meeting people and discussing the security aspects at each stage of SDLC and how there…
Few glimps from the session we had today and had a great time meeting people and discussing the security aspects at each stage of SDLC and how there…
Liked by Sidhesh Iyer
Experience
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Education
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Projects
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Renewal Management
- Present
Renewal Management is a program started by Kunal and Myself to enable sales do effective and planned Renewals. We have developed a tool which helps the sales and services stakeholders to make informed decision around contract renewals. Some key insights in this report include contract analysis, competitive analysis and opportunity analysis.
We started off by implementing this EMEA by working very closely with Field Marketing and Sales teams. In the Phase 2 of this program we will be…Renewal Management is a program started by Kunal and Myself to enable sales do effective and planned Renewals. We have developed a tool which helps the sales and services stakeholders to make informed decision around contract renewals. Some key insights in this report include contract analysis, competitive analysis and opportunity analysis.
We started off by implementing this EMEA by working very closely with Field Marketing and Sales teams. In the Phase 2 of this program we will be implementing this program for Americas.
Till date this tool has helped in 100% contract renewals and best results have been up to 65% growth in monthly recurring revenue.Other creators -
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Product Line Expert - Web Performance Solutions
- Present
As a Product Line Expert (PLE)
1. I act as a point of contact for product expertise required to tackle day to day tactical work.
2. Work with an extended team of PLE's based out of different geographies to plan training's and knowledge transfer.
3. Participate on product development calls with various cross functional teams. -
Post Implementation Health Check (PIHC) - EMEA
- Present
Post Implementation Health Check initiative is one of its kind project implemented in Akamai Technologies to gauge the customer health and satisfaction levels for all customers based out of Central Europe and Benelux region
In the second year of this project we have implemented it for all the channel accounts as well.
How does this project help Akamai Technologies?
1. Early and proactive detection of unsatisfied customers in the customer life cycle.
2. Prevents customer…Post Implementation Health Check initiative is one of its kind project implemented in Akamai Technologies to gauge the customer health and satisfaction levels for all customers based out of Central Europe and Benelux region
In the second year of this project we have implemented it for all the channel accounts as well.
How does this project help Akamai Technologies?
1. Early and proactive detection of unsatisfied customers in the customer life cycle.
2. Prevents customer churn
3. Sets the right base for a good C-Sat score
4. Increased cohesiveness and customer stickiness.Other creators -
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Value Confirmation Reports (VCR)
Value Confirmation Reports was a pilot project initiated for the Web Performance customer base in APJ and EMEA. This report was introduced to help the sales representatives confirm Akamai value to our customers.
After piloting this project in the APJ region I have handed over my responsibilities to a dedicated team who works on these reports.
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Post Implementation Health Check (PIHC) - APJ
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Post Implementation Health Check initiative is one of its kind pilot project first implemented in Akamai Technologies to gauge the customer health and satisfaction levels for all the APJ customers.
How does this project help Akamai Technologies?
1. Early and proactive detection of unsatisfied customers in the customer life cycle.
2. Prevents customer churn
3. Sets the right base for a good C-Sat score
4. Increased cohesiveness and customer stickiness.
Honors & Awards
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SPOT Award
Akamai Technologies
Awarded for the contributions to the Partner Enablement efforts in Akamai. Partner Enablement is a program which is run for Akamai Partners to bring them up to speed with Akamai products, sales and services.
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MVP - Partner Enablement
Akamai Technologies
Awarded the Most Valuable Player award for going above and beyond in constructing and finalizing the training modules on Akamai Services and certifications for the Partner Enablement Program which in turn helped the Account Management Group become the first team in Akamai to achieve this.
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SPOT Award
Akamai Technologies
Awarded for being one of the strongest pillars of the customer account team for one of the strategic regions in the EMEA market.
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SPOT Award
Akamai Technologies
Awarded the SPOT Award for the second time for being instrumental in building and managing service and support for customers based out of a new strategic region for Akamai Technologies.
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SPOT Award
Akamai Technologies
Awarded for exceptional performance and for successfully running the Post Implementation Health Check initiative for the customers based out of the APJ region.
Languages
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English
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Hindi
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Tamil
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Gujarati
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Again, JFrog Security research team - creating Impact, protecting tomorrow! Bruce Schneier on Security: "Cybersecurity researchers from JFrog…
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14 quarters with SentinelOne, can't help but reflect on the beautiful journey that started on February 1st, 2021. From being the first employee in…
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Bharat Bhushan and I are super excited to share insights on Zeta's secure and compliant #deployment practices at the Kubernetes Platform #Engineering…
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Today, Satya announced in Microsoft’s FY24 Q4 earnings: “GitHub Copilot is by far the most widely adopted AI-powered developer tool. Just over two…
Today, Satya announced in Microsoft’s FY24 Q4 earnings: “GitHub Copilot is by far the most widely adopted AI-powered developer tool. Just over two…
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I am excited to share that I have taken on the role of Head of Security at SAP Business AI. In this time of rapid #AI transformation, #security…
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Our Field #CISO, Paul Davis, shares his thoughts on the complexities of Crowdstrike #outage. Paul believes the company did a great job of…
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After an incredible journey, it's time for me to bid farewell to JFrog. Over the years, I've had the privilege of building great relationships and…
After an incredible journey, it's time for me to bid farewell to JFrog. Over the years, I've had the privilege of building great relationships and…
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