Sonia Sharma

Potential for freshers or candidates with limited experience can be assessed through various ways such as instead of technical questions the interviewee should put more focus on Behavioral Questions. Give them real time role play situation to understand their reaction. Understanding their values to have it aligned with the organisation values and culture.

Always remember that first impression is very important and that starts from the application process. Very important factor that how you build your profile and what things you mention, is never write things that do not make sense to the employer for that specific role. Hence read job description and curate your profile accordingly. Be available before time for the interview as it gives you time to make yourself calm and composed. Your overall appearance matters a lot hence be in your best way of presentation. Be candid and true of what you know and what you don't. If you try to lie, you shall be caught hence don't even try. Put more emphasis on what are you good at and at the same time what areas you think you need to work on.

Motivation is always the key for a career oriented individual. There are various factors that can be considered to motivate employees such as real-time appreciation, creating career development plans for them to show them a career path which helps them to understand their path and plan towards their goals, giving them surprises to recognize their efforts, recognizing publicly, giving them additional responsibilities and thus empowering them to fulfill the same, value their contributions at the workplace by doing quick win celebrations and last but not the least be more personalized and specific while recognizing the efforts of people which make them feel that their work has been seen and appreciated.

With tremendous pressure specially in customer service industry, it is often that people feel exhausted which if not taken into consideration on time , may lead to burnout situations as well ending upto grievances and non-satisfaction of team members. There are many indicators that can be observed in an individual behavior due to burnout situations such as their body language (sad and not engaging), not showing camaraderie at workplace, making some comments which are negative in nature, hiding themselves to be seen or very vocal about their feelings, showing aggressive behavior which may lead to conflicts with others, deterioration of performance at workplace and always finding flaws instead of being positive at work place.

First and foremost thing which might be the basic of all is Asking the feedback. Most of the times we forget to ask feedback from team and that can be drive by various methods such as digital feedback desks where team spend their leisure or break time and talking about it to bring the trust within the team that their feedback matters. Not all feedback can be implemented however whatever can be implemented it should be shouted out by recognizing the team member who has given the feedback, this shows that the team is being heard and valued.

There are different ways which in which a unified culture can be created within the team.... It starts with Values of organization as well as its Leaders...followed by trust and camaraderie in the team and keeping crisp and clear communication. Keeping a balance between emotional and practical approaches is also very important to give the team a warm environment