Global Operations - Client Services - Professional

Company Overview

KKR & Co. Inc., together with its subsidiaries, is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of The Global Atlantic Financial Group.

KKR's Gurugram office provides best in class services and solutions to our internal stakeholders and clients, drive organization wide process efficiency and transformation, and reflect KKR's global culture and values of teamwork and innovation. The office contains multifunctional business capabilities and is integral in furthering the growth and transformation of KKR.

Team Overview

The Client Operations Department supports global teams across all business lines, support functions, regions within KKR. A global team involved in the entire lifecycle of an investor and plays a critical role in ensuring exceptional service delivery to Clients. Different verticals in this team are Onboarding, Inquiries, Communications, Investor Services and Reporting. Client Operations team partners with key internal and external stakeholders to ensure business continuity, add value, protect the firm, and improve the efficiency and effectiveness of operational processes. The position is based in our Gurugram location.

Position Summary

This role is responsible for collaborating with various groups within the firm on a variety of projects. A successful candidate will have the ability to execute projects, assess risk, determine root causes, recommend solutions, and build strong relationships across all levels of seniority within the firm.

Roles & Responsibilities

• Be well-versed with investor lifecycle and perform day-to-day operations in alignment to existing procedures.
• Engage with fund counsel and other teams for entity formation, onboarding of Clients to the internal systems based on the subscriptions.
• Own Contact Management, Permissions & Entitlements, Audit Queries for investors.
• Liaise with global finance teams and ensure all communication are sent to investors without any delays.
• Responsible for evaluating, verifying, and processing requests in a timely manner.
• Validate authenticity of the investor requests and provide relevant information to investors / auditors with utmost alertness.
• Resolving general investor queries and provide appropriate responses independently.
• Understand best practices and ensure compliance to policies and internal controls.
• Identify improvement / value creation opportunities continuously and proactively to deliver results.
• Own ad-hoc projects as required.
• Develop relationships with various internal and external partners across all regions to complete and streamline processes.
• Identify operational risks and offer solutions to mitigate adequate robust controls and technology.
• Cultivate positive working relationships across the KKR business, including Global Finance and Operations functions and deliver excellence through active collaboration.
• Own and drive change initiatives.
  
  

Qualifications

• Bachelor's Degree or equivalent work experience required.
• At least 1- 4 years of experience/exposure in working in a high-volume data environment.
• Experience in a multinational Financial Services organization, asset management firm, and/or Private Equity preferred.
• Effective communication and email writing skills.
• Knowledge of Private Equity Lifecycle workflow, Fund and Product onboarding will be preferred.
• Strong IT aptitude, with a demonstrable knowledge of data analysis, reporting.
• Demonstrable experience in driving change and challenging the status quo.
• Ability to manage multiple requests and tasks daily and track / respond to requests in a timely manner.
• Displays high intellectual curiosity and innovative mindset.
• Demonstrates highest levels of integrity.
• Focuses on delivery excellence and accountability.
• Displays team-work orientation and is highly collaborative.
• Builds strong relationships with local and global colleagues.
• Displays behaviors of self-reliance.
• Risk mind‐set with the ability to identify, solve and mitigate perceived risks.
• Exposure to Data Integration, Data Management and Data Accuracy.
• Systems/ Tools/ Applications knowledge:

• RIO Salesforce
• Perseus
• Investran
• Appian
• Helix
• Snowflake
• Jira
• PowerBI
• Advanced proficiency in Excel
  

KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.