All Systems Operational
AFFIRM for Annuities Operational
AFFIRM for Life Operational
Agency Integrator ? Operational
AlphaTrust - Embedded Operational
AlphaTrust - SaaS Operational
Data Feeds Operational
DocFast Operational
IFS Operational
iGO Client Collaboration Operational
iGO Operational
Illustrations Operational
InsureSight Operational
Portals and Tools Operational
Resonant Operational
WealthServ Insurance Operational
WealthServ Investments Operational
XRAE Operational
XRAE Lite Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 30, 2024

No incidents reported today.

Aug 29, 2024

No incidents reported.

Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

Aug 26, 2024
InsureSight AFFIRM Annuity Orders Analytics is experiencing data refresh issues
Resolved - This incident has been resolved.

-- The iPipeline Support Team
Aug 26, 14:20 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 26, 11:35 EDT
AFFIRM LPL wet-signed attachments transmission delay
Resolved - This incident has been resolved.

-- The iPipeline Support Team
Aug 26, 13:01 EDT
Identified - We are currently aware of an issue with AFFIRM transmissions of wet-signed attachments from LPL to its carriers. We have identified and fixed the underlying problem and new orders are transmitting correctly. We are in the process of identifying, queuing and retransmitting any orders that may have been impacted. Progress updates will be provided as we reach significant milestones.

- The iPipeline Support Team
Aug 23, 16:19 EDT
Aug 25, 2024

No incidents reported.

Aug 24, 2024

No incidents reported.

Aug 23, 2024
Aug 22, 2024

No incidents reported.

Aug 21, 2024

No incidents reported.

Aug 20, 2024

No incidents reported.

Aug 19, 2024

No incidents reported.

Aug 18, 2024

No incidents reported.

Aug 17, 2024
Subset Of InsureSight Reporting Offerings Data Not Refreshed
Resolved - The reload of data completed early Sat (17-Aug) morning. The system will be back to business as usual for customer use on Monday morning.

-- The iPipeline Support Team
Aug 17, 16:29 EDT
Monitoring - The data reload is continuing through the day (Fri 16-Aug). The technical team is targeting to have the system caught up for the start of business on Monday.

Additional updates will be communicated accordingly.

-- The iPipeline Support Team
Aug 16, 15:27 EDT
Identified - An issue has been identified with Insuresight reporting that has required a full reload of data to be executed in the system for a subset of reporting offerings. The issue impacts the following offerings:

Carrier Quote Premium
LifePipe BGA Premium
LifePipe BGA Standard

While reports are currently available for these impacted offerings the data in the database is only current through the morning of 15-Aug. Only the report offerings listed above are impacted, all other reporting is unaffected by this data reload.

It is anticipated that the data reload and required post load processing for the impacted offerings will run into Mon 19-Aug. Technical teams remain engaged monitoring the status of the reload.

Additional updates will be communicated accordingly.

-- The iPipeline Support Team
Aug 16, 07:29 EDT
Aug 16, 2024
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