Kaleyra

Decoding the customer interaction landscape and unravelling the secrets to using technology effectively to elevate CX is crucial. Check out the newest and exclusive customer interactions survey and report by Harvard Business Review Analytic Services in association with Tata Communications below! ⬇

Have you explored the transformative power of Voice Call APIs? From ensuring crystal-clear HD audio to facilitating multi-party calls and global connectivity, these APIs empower businesses to streamline communication and enhance customer interactions. Learn more about the future of voice communication: https://hubs.li/Q02Jgb__0 #VoiceCallAPIs #CommunicationTechnology #CustomerEngagement #BusinessInnovation #DigitalTransformation

Is Your Business Secure Enough? In today’s digital world, passwords alone aren’t enough to protect your valuable information. That’s where Two-Factor Authentication (2FA) comes in! 🔒 2FA adds an extra layer of security to your accounts, making it harder for cybercriminals to gain access, even if they have your password. Imagine logging into your bank account and receiving a secure code on your phone to verify your identity. With the rise in cyber threats, protecting your business has never been more critical. 2FA ensures that only authorized users can access your sensitive data. Enhance your security by enabling Two-Factor Authentication (2FA) within your existing systems. 👉 Swipe through to learn more and read the full article here: https://lnkd.in/g2AKHx3h Secure your business with reliable 2FA solutions from Kaleyra by Tata Communications. Contact our experts today to get started.

Kaleyra Video is a WebRTC-based audio/video calling solution that brings immersive, secure customer experiences. Banks can use Kaleyra Video for remote customer verification and onboarding, ensuring top-notch security. Fully customizable, Kaleyra Video allows branded calls featuring your bank's name, logo, and colors, enhancing brand recognition and reducing phishing risks. Discover the future of digital banking with Kaleyra Video! Learn more at kaleyra.com/video

At the forefront of this transformation is Tata Communications’ Kaleyra, led by Sandesh Sarang. Under his guidance, the CPaaS (Communications Platform as a Service) platform is not just navigating these challenges but also setting new benchmarks in the space. For More: https://lnkd.in/gjgdNu9s

🎯 Hitting the marketing goals right! We had an engaging panel discussion with Aakash Anand, Founder of BellaVita, and Shashank Mehta, Founder & CEO of The Whole Truth Foods, moderated by Kirthi T N, Director of Engineering at Tata Communications' Kaleyra. They shared powerful insights on: - The power of personal branding  - Building trust and confidence with your audience  - Integrating online and offline experiences seamlessly  - Focusing on education over sales  - Promising the right results to justify premium pricing  - Strongly controlling your brand's narrative  - Leveraging AI at strategic stages for better outcomes The session wrapped up with a lively Q&A, offering even more valuable takeaways for everyone. #ShiprocketSHIVIR #AapkiUnnatiKaSaathi #MoveAhead #eCommerceBrands #DisruptD2C #GrowYourBusiness #GrowYourBrand #EventsInDelhi #Entrepreneurs #Growth

🔄 Transforming customer experience in eCommerce 💬 Amandeep Sahni, Senior Director of Enterprise & Wholesale Business at Tata Communications' Kaleyra, led an insightful session on how Tata Communications' customer interaction suite is revolutionising customer experience (CX) in eCommerce. 🌟 He highlighted innovative solutions for enhancing interactions, boosting engagement, and increasing satisfaction. Gain insights into leveraging advanced communication tools to create seamless, personalised customer journeys, driving growth and success in the competitive eCommerce market. #ShiprocketSHIVIR #AapkiUnnatiKaSaathi #MoveAhead #eCommerceBrands #DisruptD2C #GrowYourBusiness #GrowYourBrand #EventsInDelhi #Entrepreneurs #Growth

We enjoyed the Conversational AI & Customer Experience Summit as Gold Sponsors, where industry leaders converged to discuss on the future of conversational AI. The insightful session by Changliang Qiao, Associate Director-CCS-Customer Interaction Suite at Tata Communications on, 'Reimagining Customer Experiences" focused on: 🔸 How communication evolved over the years and how in more recent times with Instant Messaging and now ChatGPT, communication has become more effective and efficient with surprising results of coherence, completeness and natural speech structure from machines. 🔸 The critical importance of connections in transforming customer experience and advancing businesses and why sustainable growth needs the continuous improvement of CX. 🔸The power of our intelligent Customer Interaction Suite lies- Creating this connection, through hyperpersonalized, secure and contextual interactions, across the customer journey from acquisition to advocacy. Book Meeting with us today: https://lnkd.in/gx5hxzzX Changliang Qiao (https://lnkd.in/g9kEShmB) | Hanna Samosir (https://lnkd.in/g2Fm_Piu) | Mridula Goyal | Dinesh Arora #ConversationalAI #DigitalTransformation #CustomerInteractionSuite #DigitalEcosystems #TataCommunications

In their quest to overcome the challenges of today’s technology demands, such as integrating generative AI or managing complex multi-cloud infrastructures, CIOs find themselves grappling with a sprawling IT estate riddled with digital islands of data/information. Our Managing Director & CEO, Amur Lakshminarayanan, shares how Tata Communications’ digital fabric can help CIOs bridge these digital islands, uncomplicate their IT estate and set them on a course to future growth and innovation, in this Economist Impact interview: https://okt.to/CvMRfu #DigitalFabric #DigitalTransformation #AI #MultiCloud

We just concluded an exhilarating event, ‘From Engagement to Growth: CX Strategies for Success,’ held in Delhi, in partnership with Meta & MoEngage. The event was packed with insights and strategies, leaving every marketer buzzing with ideas. A big shoutout to our speakers: • aravindan somasundaram, Sr. Director – Sales Solution Engineering– India, APAC & ME, Tata Communications Kaleyra • Raghav Shukla, Director Partnership, MoEngage • Rachit Jain, Strategic Partner Manager, Meta Thank you to all the attendees and speakers for making this event a resounding success. Don’t miss the next session in Mumbai! Contact us to revolutionize your WhatsApp marketing game. Amandeep Sahni | Manish Kumar | Allen Gojar | Bishwaroop Chakraborty | Azma Sayed #WhatsAppMarketing #CustomerEngagement #CustomerExperience #TataCommunications #Kaleyra #Meta