rpc - The Retail Performance Company

In the world of #automotive retail, it’s time to move beyond theoretical discussions about AI and start showcasing its actual benefits. At rpc - The Retail Performance Company, we believe that #AI isn’t just a buzzword – it’s a real chance to improve work practices and processes. So let’s stop talking and start demonstrating how AI can make a real difference. For example, for Customer Services and Sales & Marketing: 💡Customer Service: Revolutionizing Engagement: AI-Powered Chatbots & Virtual Assistants: Effortlessly handle customer inquiries 24/7, from vehicle features to delivery options. Streamlined Processes: Schedule test drives, assist with financing, and provide comprehensive support to enhance the #CX. Instant Response: Improve reaction times and increase overall satisfaction with around-the-clock support. 💡Sales & Marketing: Data-Driven Strategies: Behavioral Insights: Analyze customer #data to uncover patterns and preferences, enabling more targeted marketing efforts. Effective Targeting: Identify and engage potential buyers with precision, increasing the chances of conversion. Lead Prioritization: Focus on leads with the highest likelihood of purchase and follow up with tailored information, special offers, and additional vehicle options. Reach out to me and my team to learn how AI solutions can transform your dealership’s operations and customer interactions and stay tuned for more insights on how AI can drive your business. #Transformation #rpc

𝐖𝐢𝐫 𝐬𝐢𝐧𝐝 𝐚𝐮𝐟 𝐝𝐞𝐫 𝐃𝐊𝐌 2024 - 𝐝𝐞𝐫 𝐋𝐞𝐢𝐭𝐦𝐞𝐬𝐬𝐞 𝐟ü𝐫 𝐝𝐢𝐞 𝐅𝐢𝐧𝐚𝐧𝐳- 𝐮𝐧𝐝 𝐕𝐞𝐫𝐬𝐢𝐜𝐡𝐞𝐫𝐮𝐧𝐠𝐬𝐛𝐫𝐚𝐧𝐜𝐡𝐞! 🌟 📅 29. & 30. Oktober 2024 📍 Messe Dortmund Mehr als 200 Aussteller, über 190 Referenten und mehr als 13.850 Besucher werden hier erwartet. Sammeln Sie neue Impulse, knüpfen Sie wertvolle Kontakte und informieren Sie sich über die neuesten Entwicklungen in der Branche. Jetzt Ticket sichern: https://lnkd.in/gcmczab Firas Helbaoui, Jennifer Weih, Carolin Stahl #rpc #wearerpc #dkm2024 #Versicherung #Finanzen #networking #customercentricity #lifecompanion

🚀 𝐂𝐚𝐫𝐞𝐞𝐫 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐚𝐭 𝐫𝐩𝐜 - 𝐓𝐡𝐞 𝐑𝐞𝐭𝐚𝐢𝐥 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐂𝐨𝐦𝐩𝐚𝐧𝐲 ✨    At rpc, we help our clients from strategy to implementation with comprehensive solutions. Join our team and be part of creating inspiring customer experiences! 💻🌟    Learn more about our rpc culture, benefits, and your potential role: https://lnkd.in/dw3vDszP   We look forward to receiving your application and welcoming you to our team! 👋    #rpc #wearerpc #Jobs #HR #peopleandculture #Career #Consulting #RetailTransformation

🗓️ The IAA TRANSPORTATION is just around the corner! This year, one of the most important international automotive trade fairs will once again be all about logistics, commercial vehicles and the transportation sector. An excellent opportunity to take a closer look at the challenges and emerging trends facing the commercial vehicle industry: 🚚Market Situation: The market is undergoing profound changes. Falling sales figures require targeted sales strategies to keep prices stable. At the same time, the #aftersales business is gaining in importance and needs to be further developed and strengthened. In addition, consolidation in the industry is causing upheaval: there are fewer and fewer dealers, and those that remain are getting bigger and bigger, making structures more complex. ⚡Electrification: In the context of #electrification, the commercial vehicle industry faces a dual challenge. On the one hand, urban and European regulations are increasingly demanding zero-emission vehicles, while on the other, the necessary #charging infrastructure is still insufficiently developed. The range of electric trucks remains a limiting factor, especially in long-haul applications. Solutions such as hydrogen and hybrid drives could provide a bridge, but the entire value chain is still at the beginning of this transformation. 💻Connected vehicles: Another important trend is the increasing #connectivity. Commercial vehicles are becoming rolling computers that can generate and use more and more data. This development offers a wealth of opportunities to offer new services and improve the customer experience - especially for brands that want to move into the premium midsize segment. At rpc - The Retail Performance Company, we are facing these challenges together with OEMs and dealers. I am excited to see what further insights the IAA TRANSPORTATION will bring. Let’s connect and explore how we can drive innovation and overcome these challenges together. #IAATransportation #CommercialVehicles #CX #Retail #rpc

🌟„𝐖𝐢𝐭𝐡𝐨𝐮𝐭 𝐝𝐚𝐭𝐚 𝐲𝐨𝐮’𝐫𝐞 𝐣𝐮𝐬𝐭 𝐚𝐧𝐨𝐭𝐡𝐞𝐫 𝐩𝐞𝐫𝐬𝐨𝐧 𝐰𝐢𝐭𝐡 𝐚𝐧 𝐨𝐩𝐢𝐧𝐢𝐨𝐧.“ – 𝐖. 𝐄𝐝𝐰𝐚𝐫𝐝𝐬 𝐃𝐞𝐦𝐢𝐧𝐠 Daten sind der Schlüssel zu einer erfolgreichen Strategie. Aber wie sammeln Sie die richtigen Daten im stationären Handel? Die 4 W's der Kundenidentifikation bieten Orientierung: ▶️ Warum: Definieren Sie Ihr Ziel – Was wollen Sie mit der Datenerhebung erreichen? ▶️ Was: Bestimmen Sie, welche Daten für Ihre Ziele wirklich relevant sind. ▶️ Wo: Wählen Sie die optimalen Orte für die Datenerhebung – sei es online oder im Geschäft. ▶️ Wie: Nutzen Sie die passenden Methoden, um genaue und verlässliche Daten zu sammeln. Die Antworten auf diese Fragen bestimmen die Qualität und Relevanz Ihrer Daten – und damit den Erfolg Ihrer Strategie. Entdecken Sie, wie Sie Daten effektiv nutzen können: https://lnkd.in/dH4TntuX #rpc #wearerpc #Instoredigitalisierung #Retail #Strategy

𝐄𝐥𝐞𝐤𝐭𝐫𝐨𝐚𝐮𝐭𝐨𝐬: 𝐆𝐞𝐛𝐫𝐚𝐮𝐜𝐡𝐭, 𝐚𝐛𝐞𝐫 𝐳𝐮𝐤𝐮𝐧𝐟𝐭𝐬𝐰𝐞𝐢𝐬𝐞𝐧𝐝! 🚗🔋 Viele Autohändler ziehen derzeit gebrauchte E-Fahrzeuge nicht in Betracht – eine verpasste Gelegenheit, wie unsere Experten Christian Wittmann und Philipp Kranich im Edison Magazin erläutern. In ihrem aktuellen Artikel zeigen sie auf, warum gebrauchte Elektroautos von Bedeutung sind und welche Vorteile sie bieten. Erfahren Sie mehr darüber, wie BEV Used Cars zukünftig Mobilität prägen können. 👉 Zum vollständigen Artikel geht es hier: https://lnkd.in/ewgMV7T9 #rpc #wearerpc #elektroautos #gebrauchtwagen #BEV #usedcar

🚀 On the road to profitability with structural cost optimization 🌟 In an environment where rising costs can reduce your company's earnings, our white paper is the right guide for you. Packed with actionable strategies for sustainable cost reductions while increasing your bottom line. At rpc - The Retail Performance Company, we're not just about analysis, we're about transformation. We dive deep into your cost structures and use them to develop strategic initiatives that increase efficiency in all areas. What's inside: ▶️ A roadmap for implementation that is as detailed as it is practical. ▶️ Benchmarking and SMART measures that deliver real results. ▶️ Practical wisdom from industry experts. 🔗 Are you ready to improve your profitability? Get our whitepaper and start your journey to smarter cost management 👉 https://lnkd.in/e-w_B5pW #rpc #wearerpc #whitepaper #costoptimization #businessgrowth #efficiency

Collaboration matters 🤝 In my opinion, partnering with innovation hubs is crucial for driving #transformation and achieving #excellence. That is why I am more than happy to share that for quite a while rpc - The Retail Performance Company has partnered with Zukunftswerkstatt 4.0. This collaboration aims to foster transformation within the #automotive industry by imparting knowledge, showcasing new technologies and facilitating dynamic exchange formats. 🚀 The main points of our partnership are: 🔹 Expert exchange and cutting-edge projects: Philipp Kranich, one of our car dealership experts, actively participates in various expert circles at the Zukunftswerkstatt. This interaction focuses on discussing #AI solutions for sales, aftersales, and central functions, enabling us to refine our consulting services with a customer-centric approach. 🔹 Insights and development: The partnership allows rpc to leverage insights from Zukunftswerkstatt’s application and research lab, helping us to develop and test new business models and technologies that promote the exchange between industry, science, and commerce. Along the #CustomerJourneys in the sales and aftersales business, stakeholders from different industry sectors can learn about and practically test "tomorrow's" technologies and systems. Thus, Zukunftswerkstatt 4.0 takes on the role of an "innovation showcase" for the automotive industry. 🔹 Knowledge sharing: Our experts, such as Christian Wittmann, who recently presented on scaling the used vehicle sales process, contribute through expert lectures at Zukunftswerkstatt. These sessions highlight our commitment to innovation and the evolution of the automotive sector. By joining forces with partners like Zukunftswerkstatt, we are strengthening our innovation capabilities and helping to develop and scale forward-looking solutions for the automotive industry. Together, we are paving the way for a more innovative, efficient and customer-focused future. ⭐ #CX #Collaboration #Consulting #DrivingExcellence #FutureofMobility

🔗 𝐄𝐟𝐟𝐢𝐳𝐢𝐞𝐧𝐳 𝐢𝐦 𝐇𝐚𝐧𝐝𝐞𝐥: 𝐖𝐢𝐞 𝐬𝐭𝐫𝐮𝐤𝐭𝐮𝐫𝐢𝐞𝐫𝐭 𝐦𝐚𝐧 𝐞𝐫𝐟𝐨𝐥𝐠𝐫𝐞𝐢𝐜𝐡? Eine klare Struktur ist der Schlüssel zu einem erfolgreichen Handelsbetrieb. Digitale Lösungen können maßgeblich dazu beitragen, Prozesse zu standardisieren und die Effizienz zu steigern. Doch wie können Sie Ihre Abläufe digital so organisieren, dass Sie sowohl Kosten senken als auch die Kundenzufriedenheit erhöhen? Der richtige Ansatz ist entscheidend. Strukturieren Sie entlang der Retail Journey – von der ersten Kontaktaufnahme bis hin zur langfristigen Kundenbindung. Nutzen Sie Retail Analytics, um fundierte Entscheidungen zu treffen und das Einkaufserlebnis zu optimieren. Analysieren Sie Ihren Retail Space, um Kundenströme und Aufenthaltszeiten zu bewerten und gezielte, personalisierte Marketingmaßnahmen zu entwickeln. 👉 Erfahren Sie, wie strukturierte Prozesse Ihren Erfolg sichern können: https://lnkd.in/dH4TntuX #rpc #wearerpc #instoredigitalisierung

🚀 𝐂𝐚𝐫𝐞𝐞𝐫 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐚𝐭 𝐫𝐩𝐜 - 𝐓𝐡𝐞 𝐑𝐞𝐭𝐚𝐢𝐥 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐂𝐨𝐦𝐩𝐚𝐧𝐲 ✨ At rpc, we help our clients from strategy to implementation with comprehensive solutions. Join our team and be part of creating inspiring customer experiences! 💻🌟 Learn more about our rpc culture, benefits, and your potential role: https://lnkd.in/eWqiMGhs We look forward to receiving your application and welcoming you to our team! 👋 #rpc #wearerpc #Jobs #HR #peopleandculture #Career #Consulting #RetailTransformation #Munich