Monica Porli

Monica Porli

Milano, Lombardia, Italia
1366 follower Oltre 500 collegamenti

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Fondazione Insieme per Humanitas

Informazioni

Starting Nov 23 Board Member of Fondazione Insieme per Humanitas. Currently I hold the role of Chief of Patient Experience Office of the Humanitas Group, with responsibility for ensuring the best possible path for the patients, and family members / caregivers, in charge of our hospitals. In addition to the involvement in the care path, I take care of developing and monitoring the detection of patient satisfaction. I am also responsible for the Public Relations Office, I collaborate in the creation of a quality model to define and implement in a short time and with a multidisciplinary approach, the best patient processes, according to the economic figures, by performance monitoring indicators (outcome, patient satisfaction and sustainability). The strength is to reach higher quality levels from the patient / client and staff point of view, with an impact on the efficiency of the company's internal processes, greater patient / client satisfaction and consequently a better use of resources business.
I am a member of the Staff Meeting and the position acquired allows me to complete the profile with the knowledge of the dynamics of a hospital both from a clinical and managerial point of view, the pathways of patients by pathology and the functioning of health processes at community, regional and national level.
From twenty years of experience in the main multinational consultancy companies, in addition to the ability to manage projects with increasing difficulty, I have the ability to manage the progressively high budget and to coordinate teams with a large numbers of resources. I acquired an indispensable "vision" of problems and opportunities at company level, with the ability to solve problems in a short time, even under business and emotional pressure.

Attività

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Esperienza

  • Fondazione Insieme per Humanitas

  • -

    Milan

  • -

    Milan Area, Italy

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  • -

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