Italy Marketing Customer Operation Internship

Italy Marketing Customer Operations Internship | Milan | 6 months 

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 9,500 points of sale in 26 countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a "Top Employer 2024" in Europe, the United States, and New Zealand by the Top Employers Institute.

For our Italian Headquarters in Milan, Amplifon is looking for a talented person to join Italy Customer Operations Team. You will have the opportunity to work with whole marketing dept, knowing deeply customer and seller needs, in order to have a 360° vision of business and build up your employability. Furthermore, you will contribute to customer operations strategy implementation to continuously improve the investments efficiency.

Does the opportunity sound interesting to you? 

We consider interns as responsible team members who can have an impact starting from the day 1. 

You’ll be in charge of: 

• Managing and coordinating the customer care channels and shops tickets;
• Tracking and monitoring of contact centers quality;
• Tracking and monitoring of performance results across the different contact points (TV, Digital, CRM);
• Delivering business and customer care campaigns, and liaising with external and internal stakeholders;

You are the right person if you:  

• Have a degree in Economics, Management, Marketing;
• Possess an excellent command of Microsoft Office (Power Point & Excel);
• Speak English fluently and would like to work with multicultural teams;
• Are energetic, flexible, committed and positive;
• Are business performance/marketing/analytics passionate and fast learner.

What else­?

Besides the challenging and interesting opportunity, we offer:

• 6 months internship in our Global Headquarters located in via Vezza d’Oglio 7.
• Competitive monthly reimbursement.
• Full time experience, Monday to Friday from 9am to 6pm (light flexibility can be agreed internally with the team you’ll be working with!).  
• Smartworking? YES! Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer employees the possibility to work 9 days/month remotely.
• Free access to the company restaurant.

Curious about who you'll be working with? Take a peek at the manager's profile here: @Valentino Maresca

Talent acquisition is something we work on and when we achieve the goal of getting one we don’t easily make it going! Amplifon is growing, providing constantly a lot of opportunities, and something new could pop up at any time. 

Are you ready to embark on a journey and amplify your potential? Apply now!