Paul Smigla

Paul Smigla

Application Technical Support Team Leader

St. Helier, St. Helier, Jersey
235 followers 236 connections

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Technical College in Cracow

About

Living in Jersey, with a huge passion for IT. The ever-evolving IT sector brings numerous new challenges every day, making it one of the most fascinating sectors globally. Currently employed as a Senior Analyst at Kleinwort Hambros, I support projects to develop, maintain and improve Trust and Finance software.

Activity

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Experience

  • Kleinwort Hambros

    Kleinwort Hambros

    6 years

    • Kleinwort Hambros Graphic

      Application Technical Support Team Leader

      Kleinwort Hambros

      - Present 5 years

      Jersey, United Kingdom

    • Kleinwort Hambros Graphic

      Senior Application Support Analyst

      Kleinwort Hambros

      - Present 6 years

      Jersey, United Kingdom

  • The Channel Islands Co-operative Society Graphic

    Application & Data Base Support

    The Channel Islands Co-operative Society

    - 2 years

    Jersey, United Kingdom

  • Elian Global Graphic

    Service Desk Escalation Analyst

    Elian Global

    - 2 years 10 months

    Jersey

    • Providing 2nd line application support and advice on telephone related support calls
    • Ensuring calls are responded to within the agreed service levels
    • Deploying workstations and software as well as management of their updates
    • Troubleshooting system and network problems and diagnosing and solving software/hardware faults where possible
    • Meeting the requirements of Elian’s IT audits, client audits, ISAE3402
    • Supporting the roll-out of new applications and…

    • Providing 2nd line application support and advice on telephone related support calls
    • Ensuring calls are responded to within the agreed service levels
    • Deploying workstations and software as well as management of their updates
    • Troubleshooting system and network problems and diagnosing and solving software/hardware faults where possible
    • Meeting the requirements of Elian’s IT audits, client audits, ISAE3402
    • Supporting the roll-out of new applications and infrastructure
    • Completing daily procedures
    • Assisting with office moves
    • Liaising and work with various 3rd parties
    • Liaising with the 3rd Line Support Team regarding outstanding calls

  • Ogier Graphic

    1st Line Service Desk Analyst

    Ogier

    - 3 months

    Jersey

    • Providing 1st line application support
    • Providing 1st line support advice on telephone related support calls
    • Ensuring calls are responded to within the agreed service levels
    • Action procedures for all starters and leavers, ensuring that accounts are established, maintained and disabled as appropriate
    • Completing daily procedures
    • Liaising with the 2nd Line Support Team regarding outstanding calls

Education

  • Technical College in Cracow

    A-Levels + NVQ Civil Engineering Technology/Technician

    -

Licenses & Certifications

Languages

  • English

    -

  • Polish

    -

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