Ruth Kariithi

Ruth Kariithi

Economics Graduate/ Customer Service Executive/ Freelancer

Nairobi County, Kenya
467 followers 437 connections

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Freelance
Masinde Mliro University of Science and technology

  • Contact Ruth for services

    Customer Service, Business Analytics, Technical Writing, and Marketing Strategy

About

Economics graduate with a passion for utilizing analytical skills to excel in customer service roles. Experienced in delivering exceptional support and building strong client relationships. Now transitioning into freelance academic writing to merge analytical prowess with a love for research and writing.

Activity

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Experience

  • Professional Freelancer

    Freelance

    - Present 9 months

    Nairobi County, Kenya

  • Assistant Manager

    Specs Clips and Fade

    - 10 months

    Kakamega County, Kenya

    Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Maintained a high level of professionalism and courtesy during high-pressure situations, resulting in consistently positive customer feedback. collaborated with cross-functional teams to improve product/service offerings based on customer feedback, leading to a 10% increase in customer satisfaction.

  • Customer Service Representative

    Tarag farmhouse limited

    - 4 months

    Kakamega County, Kenya

    Engaged in a challenging and rewarding internship as a Customer Service Representative at Tarag Farmhouse Limited, where I honed my communication and problem-solving skills. Actively contributed to resolving customer inquiries, providing product information, and ensuring a positive customer experience. Collaborated with a diverse team to address customer concerns promptly and effectively. Gained valuable insights into telecom operations, and developed a keen understanding of Safaricom, 's…

    Engaged in a challenging and rewarding internship as a Customer Service Representative at Tarag Farmhouse Limited, where I honed my communication and problem-solving skills. Actively contributed to resolving customer inquiries, providing product information, and ensuring a positive customer experience. Collaborated with a diverse team to address customer concerns promptly and effectively. Gained valuable insights into telecom operations, and developed a keen understanding of Safaricom, 's services and products. Proactively participated in training sessions to stay abreast of industry trends and enhance service delivery.

Education

  • Masinde Mliro University of Science and technology

    Bachelor's degree Economics

    -

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