Events and webinars

Enhance your enterprises’ expertise and stay informed with our diverse lineup of events and webinars, featuring industry leaders and real- time trending topics.

UPCOMING EVENTS AND WEBINARS

EVENT

Community learning labs with Brian Oblinger

A brand new webinar series to understand how to build an online community from the ground up. 8 chapters led by the strategic consultant and community expert Brian Oblinger.

Every other Tuesday starting Sep 10th, 2024

Register now
WEBINAR

Community works: How PTC creates customized experiences to build connections

Sit down with PTC’s Director of Online Community, Olivier Le Pord, as he shares strategies for scaling specialized community support, strengthening connections, and building a community-centric culture.

Thursday, Sept-19-2024 | 9am PT | 11am CT | 12pm ET

Register now
WEBINAR

Community works: How Cisco reimagined its product-focused community for customer success

Discover how Cisco reimagined its product-focused community into a dynamic customer success hub, attracting over 1.8 million monthly visitors worldwide.

Wednesday, Oct-30-2024 | 10am PT | 12pm CT | 1pm ET

Register now

ON DEMAND WEBINARS

CUSTOMER SERVICE | ON-DEMAND WEBINAR

Setting a future vision for your CX

Check out our thirty min webinar to get expert insights on digital transformation including risks to watch for and rewards your team can gain.

Jul-09-2024

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Works: How LogicMonitor navigated the transition to a new community platform

Gain insights on navigating a community platform transition with Allison Fasching, Director of Community at LogicMonitor.

Jul-03-2024

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community works: How Spotify fuels self-service with community

Watch the on-demand webinar to discover how Spotify fuels self-service through community knowledge management strategies.

Jun-04-2024

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community works: How Sky revolutionizes the customer journey

Watch this on-demand webinar to hear Nima Lawlor-Baniamer, Senior Product Owner for Community and Social at Sky, the powerhouse UK broadband, TV, and mobile provider, discuss considerations for fully integrating community into your digital ecosystem and serving customers end-to-end.

Apr-23-2024

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community works: How Esri drives customer success and business value

Watch this on-demand webinar to hear Chris Catania, Head of Community at leading geographic information system (GIS) software provider Esri, discuss strategies he used for aligning internally, securing stakeholder buy-in, and optimizing the Esri community to deliver measurable business value to the company, customers, partners, and employees.

Mar-13-2024

CUSTOMER SERVICE | ON-DEMAND WEBINAR

Proven steps to achieving a culture of CX innovation & relentless customer centricity

Learn how to start enhancing your customer and employee experiences today.

Feb-09-2024

CUSTOMER SERVICE | ON-DEMAND WEBINAR

Shifting gears in 2024: Set a course to achieve operational efficiency and customer service excellence

Watch on-demand to learn how contact centers can attain operational efficiency and provide exceptional customer experiences across all digital channels.

Dec-15-2023

SOCIAL MEDIA | ON-DEMAND WEBINAR

The Enterprise Edge Episode 4: Rebuilding with trust is the strategic imperative for brands in 2024

How does a brand gain or regain trust when it has been lost? How do you instill confidence and be seen as a reliable advisor when a good reputation can be tarnished in seconds? Learn the imperative strategies for brands in 2024.

Dec-15-2023

SOCIAL MEDIA | ON-DEMAND WEBINAR

The Enterprise Edge Episode 3: How leading brands evolved their social media channel strategies

2023 has been a pivotal year for social media, with leading brands pushing boundaries, setting trends, and evolving digital strategies like never before. Dive deep into the success stories, the strategy shifts, and the lessons learned by industry giants this year.

Dec-04-2023

SOCIAL MEDIA | ON-DEMAND WEBINAR

The Enterprise Edge Episode 2: Demystify the changes at Twitter/X & how to prepare and adapt

Recent shifts in Twitter/X's leadership and strategy have left many marketers, influencers, and social media managers scratching their heads. What exactly happened? How did we get here? And, more importantly, where are we going?

Nov-30-2023

SOCIAL MEDIA | ON-DEMAND WEBINAR

The Enterprise Edge Episode 1: Navigate changing social media channel networks & business models

As social media landscapes pivot, understanding the changes is crucial for businesses, influencers, and digital strategists. Watch this episode of our four part webinar series.

Nov-17-2023

AI | ON-DEMAND WEBINAR

Demystifying AI for communities

In an age where technology reshapes how we connect, communicate, and collaborate, this on-demand webinar delves into the transformative potential of AI and automation in fostering thriving online communities.

Oct-03-2023

Unlock the power of gen-AI and deliver experiences your customers deserve

Learn more

Events and webinars

UPCOMING EVENTS AND WEBINARS

Community learning labs with Brian Oblinger

Community works: How PTC creates customized experiences to build connections

Community works: How Cisco reimagined its product-focused community for customer success

ON DEMAND WEBINARS

Setting a future vision for your CX

Community Works: How LogicMonitor navigated the transition to a new community platform

Community works: How Spotify fuels self-service with community

Community works: How Sky revolutionizes the customer journey

Community works: How Esri drives customer success and business value

Proven steps to achieving a culture of CX innovation & relentless customer centricity

Shifting gears in 2024: Set a course to achieve operational efficiency and customer service excellence

The Enterprise Edge Episode 4: Rebuilding with trust is the strategic imperative for brands in 2024

The Enterprise Edge Episode 3: How leading brands evolved their social media channel strategies

The Enterprise Edge Episode 2: Demystify the changes at Twitter/X & how to prepare and adapt

The Enterprise Edge Episode 1: Navigate changing social media channel networks & business models

Demystifying AI for communities

Unlock the power of gen-AI and deliver experiences your customers deserve