Ace Plumbing & Rooter
Updates From This Business
Vaccination for Ace Owner!
Owner, Jonathan Millington going in for first… read more
Ace Plumbing is Now HealthSafety Qualified!
Ace Plumbing is dedicated to providing the best… read more
Verified License
Yelp confirmed a business or employee license.Portfolio from the Business
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Ace Plumbing & Rooter
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Sewer Line Services
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Commercial Plumbing Services
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Water Heater Installation and Repair
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Highlights from the Business
Free estimates
Locally owned & operated
Satisfaction guaranteed
20 years in business
Offers commercial services
Emergency services
Photos & videos
Services Offered
Verified by Business
Review Highlights
“Derrick from Ace Plumbing was extremely helpful and knowledgeable when resolving the clog in my kitchen sink.” in 55 reviews
“Moustafa arrived on time, figured out a minimally invasive work around and kept me informed throughout the process.” in 31 reviews
“Kyle came through with his crew and figured out the leak that was coming in through my neighbor's bathroom ceiling.” in 70 reviews
About the Business
Every day, everyone at ACE Plumbing & Rooter strives to provide the most trusted, reliable, and genuinely the friendliest plumbing service in San Francisco swift and thorough emergency response for broken or backed up pipes, failing water heaters, and every inch of plumbing, sewer, water, or gas line we always deliver top quality repairs, replacements, and preventative maintenance services at competitive prices. Time and again, we solve problems and provide solutions to our customers problems.
Location & Hours
Amenities and More
Ask the Community
Q:
We want to replace our existing bathroom and kitchen faucets/hardware with newer updated ones. Is this something you could do?
A:
Hello Stephanie B, Please give us a call at (415)824-6333 to schedule a free onsite estimate. We look forward to assisting you!
Jonathan M., Business Owner1 month agoQ:
Can you provide references from previous customers?
A:
Absolutely. Would you prefer residential or Commercial type customers?
Jonathan M., Business Owner6 months ago
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Recommended Reviews
Overall rating
1273 reviews
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- Logan C.San Francisco, CA5768Apr 30, 2024
My kitchen sink suddenly had sewage coming up randomly last night thanks to a clog down the line and my upstairs units sewage continuing to flow - it was not pretty. I did try to use my own drain auger to clear the pipes, but I was not successful - so I did my homeowners due diligence. Already past 8PM, I decided to call Ace Plumbing & Rooters because I had a sewage emergency. Sebastian came to the rescue to help unclog the drain filled with grease. I'm grateful for the after hours service to help minimize the amount of sewage flowing down my cabinets and got everything back to working order. I wished I called Ace Plumbing sooner so I didn't need to do some of the messy work.
As for value, Ace Plumbing & Rooter after hours emergencies is expensive, but unfortunately for me, it was an emergency and their service helped clear the clog for me and multiple units above me.Helpful 0Thanks 1Love this 1Oh no 0 - Jun 4, 2024
Avoid at all costs. Sketchy business.
I called to ask for an assessment of a plumbing issue with a unit that is being rented out. I called Ace Plumbing 4x and asked for a quote multiple times. After the plumber stopped by in the morning, stating he would return, I called again to ask for a read out of what needed to be fixed and how much the estimated costs were. I never received a call back, informing me of when the plumber would return (given an active leak) and what needed to be replaced/repaired. I couldn't be there for the appointment so I called and spoke to the business multiple times to confirm that they would not proceed with work without calling to let me know what the issue was and to provide a quote.
Well...The plumber proceeded to tell the tenant that there wasn't an issue, something just had to be turned on, and specifically that he "wasn't going to charge". Lo and behold, I get a surprise invoice for $400 the next day that specifically states "Ace Plumbing will not proceed with any proposed change order until the change order has been approved/signed by the owner. Any additional work found necessary to complete the work will be discussed and approved by the owner." Well, they never discussed exactly what was fixed, they never called to provide a quote, and every time I email to billing department and call they have no idea what's going on. I very specifically did NOT approve any work. After more conversations than I can count, I've had multiple representatives tell me there isn't an issue and they'd drop the invoice.
It's now been 9 months and they continue to email me and send letters and call and harass me about a fraudulent invoice I never approved and that goes explicitly against what their plumber told us. I'm reporting them to the BBB and consumer protection agencies.Helpful 1Thanks 1Love this 1Oh no 0 - Matt H.San Francisco, CA05Mar 12, 2024
We had Ace Plumbing run a new gas line up to our 5th floor rooftop for a BBQ/firepit. They were very professional throughout the process and had good follow up with me prior to selecting them as our chosen vendor to do the work. Their quote was detailed and fairly priced.
Franco and Franco Jr were friendly and helpful during the installation process. They took the time to ensure they did the job right and to my liking, rather than just rushing to get the job done as quickly as possible. I am very happy with the final job and would recommend this team to others in need of a plumping solution!Helpful 0Thanks 1Love this 0Oh no 0 - Michael H.Los Angeles, CA337Jul 2, 2024
Highly recommend. Ace responded immediately to our issue, and Luis showed up right on time. Professional, courteous, knowledgeable, and reasonably priced.
Can't speak highly enough of the experience. Thanks again!Helpful 0Thanks 0Love this 0Oh no 0 - Mary P.Santa Monica, CA12220Jun 16, 2024
Ryan did an amazing job fixing our backed up shower and toilet. He provided a reasonable estimate and went above and beyond to diagnose and correct the problem. He has amazing critical thinking skills and communicated all he was doing in a way I could understand. In addition, Ryan gave excellent advice for future care and prevention.
Ace is my go-to for plumbing issues! Thank you so much!Helpful 0Thanks 0Love this 0Oh no 0 - Jun 30, 2023
The last thing I expected to be doing before the upcoming 4th of July was to deal with a leaking water heater.
So I requested Ace Plumbing to take a look and let me know if it could be repaired.
Oscar promptly arrived within 15 minutes, took one look at it and told me, my dude it's time to replace it.
He helped me select the best replacement for my needs and came back the next day with my new water heater in tow.
The quality of this new water heater is pretty awesome. I had forgotten what it felt like for the shower water to warm up in 5 minutes or less and continue to stay warm for more than 10 minutes before getting ice cold.
As for the value, considering the time and effort both Oscar and Francisco took to make sure the new water heater was properly set up and operational, I'd say I got my money's worth.
Thanks Oscar and Francisco again for letting me get back to the business of planning what to do for the 4th.Helpful 9Thanks 0Love this 7Oh no 2 - Blake W.San Francisco, CA013Jun 18, 2024
Did a good job and were super fast (came within 2 hours same day), but was really expensive.
Helpful 1Thanks 1Love this 0Oh no 0 - Tim Y.Fremont, CA385Jun 8, 2024
Sebastian is excellent. He worked professionally and quickly identified the leak. I couldn't be more pleased with his work!
Helpful 0Thanks 0Love this 0Oh no 0 - Milan F.San Francisco, CA200182267Sep 6, 2023Updated review
Consistent! The hot water was coming out so slowly we could barely wash the dishes! Ace Plumbing to the rescue! Franco and Jordan were so professional and so very kind. Finished up the job quickly, clean, and with such care I added on another job for them while they were here! Why not spend my money where the service is fabulous and the work is too?
As usual, thanks for the great work Ace! Jordon is going to be one heck of a plumber when Franco is finished with him. He listens intently and is quite humble. Great guy!Helpful 1Thanks 0Love this 0Oh no 1Mar 15, 2023Previous reviewAnd once again, the amazing ACE Plumbing comes through!
06:00: I get a phone call stating, "Hi Milan, there's a pool in our garage, just thought that you may want to know." Greaaaat! The old hot water pipe that led to our washing machine not only decided to corrode but the whole entire spigot decided to give out! YUSEF to the rescue on Friday morning! (GREAT JOB SIR!) THEN as I walk upstairs (unbelievably) the kitchen faucet decides it was time to give up the ghost! Well, this weekend was one of the "Atmospheric River" (again) and of course, all the plumbers were booked up - yet, thank you to the booking team at ACE for putting me on the waitlist and not forgetting about me!
LEO really came through! He replaced the faucet, showed me absolutely EVERYTHING that was wrong (and yes, everything with the sink and pipes was wrong- corrosion, dripping, etc), and was a professional dynamo in getting everything fixed and back on track. Leo was kind, caring, and clean with my home and I could not appreciate him more. I have now had 3 of Jonathan's employees in my home and they are welcome here anytime. GREAT HELP in a competitive market is very hard to find and I am thankful for these men of professionalism and honor when it comes to a service industry that will always be needed... Yes, even in a do-it-yourself YouTube world - our tradesmen will ALWAYS be who I go to first!
Thanks Ace P&R!
(Miss you Mo!)Feb 23, 2022Previous reviewI have to say, after dealing with Phyllis (dispatch), Johnathan (Owner), and MO (plumber) I can't thank God enough for the honesty, transparency, and professionalism shown by ACE PLUMBING & ROOTER!
I have been dealing with serious medical issues while also moving into our new home with all kinds of "San Francisco" issues and the lack of a draining kitchen sink that burped up all kinds of disgustingness at us and wouldn't drain for days on end was one of them! I had already had another well-established SF plumber come out and work on the problem for hours augering the pipes and plunging for hours to no solution!
Then comes Mo. The most humble, HONEST, and loyal human being I've met in MANY years. This young man was professional, no-nonsense, apologized for the mishap before him (as did Jonathan, thank you sir!) and promised this was going to get fixed! Mo offered to let me stay and watch if I felt like I wanted to (which I am a plumbing and electricity geek, okay all things home repair, fine!) and he let me ask every question I could think of without getting tired of me!
Slowly but surely, I walked away and felt safe and really at peace. I'd pop in on him to see if he wanted anything to drink or needed anything and of course, said, no thank you. I told my husband, Mo is the kind of guy I would feel safe leaving in the house and letting him finish repairs. I have no idea why, but I really feel blessed that this young man is in our home.
Lastly, as I said, we have a few little absolutely "nothing major" plumbing jobs that I cannot do due to illness and my husband being at work constantly. I was so impressed I asked Mo if he would ever like to do any work for us personally (you know experienced guys who work for certain outfits have no problem doing side jobs to benefit themselves) WAIT FOR IT...
Mo looked at me and smiled. He said, "You know, I feel like our prices are very fair and I am very loyal to Jonathan. He has taught me a lot and been very good to me. But, I am happy to come back and do whatever you need." HONEY!!!!!!!
INTEGRITY AT ITS FINEST! I had a kitchen towel in my hand and smacked him with it! I told him "You go, boy! That level of integrity will ENSURE that you stay blessed all the days of your life!" This will keep us REPEAT CUSTOMERS of ACE for as long as Jonathan OR Mo is a part of this operation!!!!!!
Jonathan, make this kid your partner & have him train every other newbie that comes in! He is a once-in-a-lifetime gem of a skilled technician. The world will always need honest, ethical, skilled laborers- with Mo, you'll never be poor a day in your life!
TL:DR - Honey, you better hire ACE Rooter right now for whatever you need. Period! - Frances F.San Francisco, CA23907Feb 7, 2024
I moved two weeks ago. Today, the toilet was clogged, and I tried using my "toilet plunger" several times throughout the day. Nothing.
I decided to call a professional and picked Ace due to their excellent reviews. They genuinely deserve these reviews.
They picked up the phone right away and sent a plumber out with a 2-hour window. The plumber showed up closer to the earlier part of the window. He wore shoe covers and gloves and used a router, and poof, everything worked again.
My plumber was courteous, polite, efficient, and professional. He cleaned up any/all mess he made (very little mess).
I will now have them on speed dial!Helpful 0Thanks 0Love this 0Oh no 0