MEDICAL RECORDS

Medical release process

Whether you want your records to be shared with a new provider to support your long-term recovery or for your own personal keeping, we’re here to help.

Download the Consent Form

How to request medical records

Three simple steps to request your medical history from your treatment at Monte Nido.

Please complete the Consent to Release Medical Record Information authorization form making sure the following required fields are filled in properly to process the request:

  • Patient’s full name (include maiden name, if applicable)
  • Address
  • Phone number
  • Email address
  • Date of birth
  • Facility name where treatment was rendered

Identify the method for us to share the requested medical records by clearly indicating the mailing address, fax number, email address

Sign and date the completed authorization form.

Fax your request with all required information included to 781.647.0215 or mail all required information to the address below.
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Note - this address handles all Monte Nido program requests (Monte Nido, Monte Nido Walden, Monte Nido Clementine, Monte Nido Rosewood)

Mail to: 
Monte Nido Walden
Medical Records
10 Carematrix Drive
Dedham, MA 02026

Frequently asked questions about medical record releases

Why can’t I email my medical record request?

For your safety, please do not email your medical records request. We cannot guarantee the security of all personally identifiable information included in the form if you submit it over email. Following the steps listed above can ensure your identity and information are shared securely.

How long will it take to get my records after submitting a request?

Medical records requests may take up to 30 days for processing.

My insurance company has questions about the services I had. Who should they contact?

For audit-related questions, please call 781.647.6782 or fax 781.647.0215

Additional questions? Please email us with your medical record questions at [email protected]. We’re here to answer your questions, but for your protection, please do not submit your request paperwork or personal information via email, as it will not be processed, and is not a secure way to share your personal information.

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More FAQs