Providing Excellent Customer Service at the Permit Counter (On-Demand)
Registrants will receive a link to watch the recording online as many times as they would like. However, this recording link may expire three months from the date of registration. We cannot guarantee it will be available after those three months.
General Information
Webinar Overview
Government agencies are under intense pressure to improve services and become more transparent to citizens and other stakeholders. Today’s citizens and stakeholders demand fast, accurate, and consistent answers from government agencies—and they want to deal with agencies across a multitude of communications channels, including the Web, mobile devices, social media, and brick-and-mortar offices.
Educational Objectives
This webinar will discuss how to provide great customer service to applicants and other members of the public at a permit counter. Real-life examples will highlight successful processes and procedures to establish a customer-oriented environment, tips for working with speakers with limited English proficiency, and approaches for dealing with “difficult” customers.
Presenters
Providing Excellent Customer Service at the Permit Counter (On-Demand)
Have a question? Please contact Jacob Rice ([email protected]).