Michael Akannonu
CRM Consultant | TEFL Certified Educator and Instructor | Freelance Digital Marketer | Customer Success Specialist | Technical Support | Web Developer
Nigeria
370 followers
284 connections
About
As someone who has spent more than a decade in customer service, customer success, and various other roles, I bring a wealth of experience to the table. My journey in the professional world has included roles in customer service, account management, and technical support, giving me a comprehensive insight into the diverse challenges and possibilities customers encounter. I pride myself on my ability to foster strong customer relationships, identify their unique needs and objectives, and craft bespoke solutions to aid them in achieving success.
Moreover, my dedication to making a positive impact is not limited to the corporate realm. I've also dedicated my time as a volunteer, teaching English to non-English speaking students. This has allowed me to connect with individuals from diverse backgrounds and cultures, further enhancing my communication and teaching skills.
My proactive and detail-oriented nature drives me to go the extra mile in ensuring customer satisfaction and loyalty. I'm passionate about assisting customers in reaching their goals, and I'm proud to say that my performance and contributions have been consistently recognized in the fast-moving consumer goods (FMCG) industry. It's not just a job for me; it's a genuine commitment to helping others succeed.
Articles by Michael
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Navigating the World of Remote Work: A Guide for Nigerians
Navigating the World of Remote Work: A Guide for Nigerians
By Michael Akannonu
Activity
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Job Opportunity for Skilled Technicians of Indian Origin in Nigeria DEBAF Engineering Services, a leading HVAC and engineering company, is seeking…
Job Opportunity for Skilled Technicians of Indian Origin in Nigeria DEBAF Engineering Services, a leading HVAC and engineering company, is seeking…
Posted by Michael Akannonu
Experience
Education
Licenses & Certifications
Volunteer Experience
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ESL Teacher and Foundational Counsellor
CliqueLyte Language Academy
- Present 9 years 1 month
Education
Dedicated and creative educator with 3+ years of experience teaching grades K-12 in Nigeria. Utilized engaging and interactive methods to reach both native Yoruba/Igbo and English language learners across core subjects including math, science, English, and social studies.
- Designed immersive lesson plans aligned to curriculum standards and tailored to students' diverse linguistic and educational needs. Incorporated group discussions, hands-on activities, educational games, and other…Dedicated and creative educator with 3+ years of experience teaching grades K-12 in Nigeria. Utilized engaging and interactive methods to reach both native Yoruba/Igbo and English language learners across core subjects including math, science, English, and social studies.
- Designed immersive lesson plans aligned to curriculum standards and tailored to students' diverse linguistic and educational needs. Incorporated group discussions, hands-on activities, educational games, and other techniques to optimize comprehension and engagement.
- Built strong rapport with students by getting to know their unique learning styles and interests. Provided individual support and adapted instruction to ensure inclusion and accommodate diverse needs.
- Integrated technology into lessons through online quizzes, instructional videos, and digital presentations to enhance learning. Developed and administered customized assessments to evaluate student progress.
- Employed consistent classroom management techniques to maintain an orderly, productive environment conducive to learning. Communicated with parents/guardians to provide updates on performance and areas for improvement.
- Passionate about reaching every student and equipping learners with the knowledge and skills to succeed academically and socially. Excited to join a school community focused on innovation, diversity, and educational excellence. -
President
National Association of Catholic Corpers
- 8 months
Social Services
- Supported in the forming of the NACC family house to accommodate corp members
- Assisted in raising of funds for NACC members welfare for the less privileged
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Electoral Committee
Obafemi Awolowo University
- 2 years 1 month
--- Oversaw the electoral processes within the organization to ensure credibility and transparency
--- Funtioned as a PRO of the association
--- Organized meetings and new member hunt
--- Kept accurate records of association information
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Teaching Assistant
Obafemi Awolowo University
- 3 months
Education
My approach to teaching is rooted in creating an engaging, inclusive and dynamic learning environment where all students can thrive. I utilize a range of techniques to make content accessible, interactive and enjoyable for diverse learners.
In a typical lesson, I would start with an energizing warm-up activity to get students focused and assess prior knowledge. This could involve a quick quiz, hands-on exercise or thought-provoking discussion questions. I find starting lessons actively…My approach to teaching is rooted in creating an engaging, inclusive and dynamic learning environment where all students can thrive. I utilize a range of techniques to make content accessible, interactive and enjoyable for diverse learners.
In a typical lesson, I would start with an energizing warm-up activity to get students focused and assess prior knowledge. This could involve a quick quiz, hands-on exercise or thought-provoking discussion questions. I find starting lessons actively gets students motivated to learn.
Next, I would introduce new material through a short lecture or direct instruction. To support comprehension, I incorporate visual aids like slideshows, diagrams and demonstrations. I also use storytelling and analogies to help anchor concepts. Frequent comprehension checks ensure students are grasping key points.
The majority of the lesson is spent applying concepts through discussion, group work, projects, games and other participatory activities. Collaborative exercises like jigsaw or debate allow peer-to-peer learning. I craft hands-on extensions like experiments, art projects and role plays to make learning tactile. Educational games introduce friendly competition while reinforcing content.
I conclude lessons with reflection exercises like journaling, self-assessments and recap questions. This helps students integrate what they learned and identify lingering questions. I provide individual support to students who need extra help or time to process concepts.
My class culture celebrates diversity, creativity and growth mindset. I encourage intellectual risk-taking and foster relationships built on trust and respect. My goal is for students to feel safe, valued and part of a community - key foundations for academic and personal growth. -
Teaching Assistant
Obafemi Awolowo University
- 3 months
Education
My approach to teaching is rooted in creating an engaging, inclusive and dynamic learning environment where all students can thrive. I utilize a range of techniques to make content accessible, interactive and enjoyable for diverse learners.
In a typical lesson, I would start with an energizing warm-up activity to get students focused and assess prior knowledge. This could involve a quick quiz, hands-on exercise or thought-provoking discussion questions. I find starting lessons actively…My approach to teaching is rooted in creating an engaging, inclusive and dynamic learning environment where all students can thrive. I utilize a range of techniques to make content accessible, interactive and enjoyable for diverse learners.
In a typical lesson, I would start with an energizing warm-up activity to get students focused and assess prior knowledge. This could involve a quick quiz, hands-on exercise or thought-provoking discussion questions. I find starting lessons actively gets students motivated to learn.
Next, I would introduce new material through a short lecture or direct instruction. To support comprehension, I incorporate visual aids like slideshows, diagrams and demonstrations. I also use storytelling and analogies to help anchor concepts. Frequent comprehension checks ensure students are grasping key points.
The majority of the lesson is spent applying concepts through discussion, group work, projects, games and other participatory activities. Collaborative exercises like jigsaw or debate allow peer-to-peer learning. I craft hands-on extensions like experiments, art projects and role plays to make learning tactile. Educational games introduce friendly competition while reinforcing content.
I conclude lessons with reflection exercises like journaling, self-assessments and recap questions. This helps students integrate what they learned and identify lingering questions. I provide individual support to students who need extra help or time to process concepts.
My class culture celebrates diversity, creativity and growth mindset. I encourage intellectual risk-taking and foster relationships built on trust and respect. My goal is for students to feel safe, valued and part of a community - key foundations for academic and personal growth. -
Economics Teacher
Obafemi Awolowo University
- 3 months
Education
My approach to teaching economics focuses on real-world application, active learning and developing core competencies like economic reasoning, decision-making, and financial literacy.
In a typical lesson, I begin with a warm-up activity like a current event, simulation or discussion to activate prior knowledge and get students thinking critically. For example, students could analyze a recent news article using economics concepts.
I present new material clearly and concisely using…My approach to teaching economics focuses on real-world application, active learning and developing core competencies like economic reasoning, decision-making, and financial literacy.
In a typical lesson, I begin with a warm-up activity like a current event, simulation or discussion to activate prior knowledge and get students thinking critically. For example, students could analyze a recent news article using economics concepts.
I present new material clearly and concisely using lectures, slideshows and visual models. To promote comprehension, I use relevant examples, compare/contrast, pose probing questions and allow time to practice new skills. Frequent formative assessments confirm understanding.
The primary activity involves hands-on application like projects, experiments, games and simulations. Students may create a business plan, invest a virtual stock portfolio, participate in a supply-and-demand simulation or analyze a real economic scenario in groups. This experiential learning cements comprehension.
I conclude with summative assessments like essays, quizzes or presentations to evaluate mastery of learning objectives. Reflective closure activities prompt students to integrate new concepts into their evolving economic schema.
My economics instruction emphasizes real-world connections, critical thinking, decision-making skills and a balanced, unbiased approach. I empower students to apply economic models to understand societal and global issues. A growth mindset is cultivated where mistakes provide learning opportunities.
Projects
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Retail Management System
- Present
The application is designed to cater for experience centers that would like to manage their day to day operations such as refunds, sales, projects, SME's and many more.
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Outbound Campaign Manager (9mobile Contact Center)
The application was designed to solve the issue where customers are contacted more than once on the older platform that was used. This help to gather customer feedback and also provide insight into the most pressing issues that customers experience.
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9mobile Enin Chatbot
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The 9mobile Enin is a smart AI chatbot developed on the renowned Koopid platform. The chatbot offers easy to use interface and also seamless integration with varied APIs. It provides firsthand information and resolution to customer queries and issues. Also, it assists in connecting the customer to an available agent if such issues are delicate and require human expertise.
Other creatorsSee project -
Smart Knowledge Assistant
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The smart knowledge assistant is an AI knowledge bot developed with PHP, JavaScript, and HTML to support frontline staff on their day-to-day tasks. The solution provides answers to questions they need in order to educate the customers when they call in, chat via different channels or make requests via email.
The sole purpose of the smart knowledge assistant is to reduce average handling time (AHT) to the barest minimum (2:00) and also help frontline staff reduce wrong information giving. -
Integrated Performance Management Admin Manager
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The integrated performance management admin manager is a second-level admin manager developed to support the workforce unit in managing performance-related issues for frontline staff. The admin manager comprises different tools and analytics which the administrator uses in managing and monitoring activities regarding performance on a monthly, quarterly and yearly basis.
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Knowledge Assessment Portal
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The knowledge assessment portal is a test portal developed for the knowledge testing of frontline staff in areas of product and services. The call center requires that all staffs have knowledge about the product and services owned by the company and also ensures that the information provided to customers is in line with the documentation on the knowledge base. The portal provides the KPI index for monthly performance measures on knowledge.
Other creators -
CCHub CRM Suite (Contact Center Solutions)
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- The application is a smart web client tool that helps capture business needs and is used by over 2000 Agents in the call center.
- It is one of the most sophisticated tool performing operations from documentation to recording of customer issues, reconciliation, leave planning, birthday auto mail, auto mailing, department to department issue resolution, smart login, smart capture, and has the capacity to serve a wide range of functions not listed.
- It is simple yet powerful and has…- The application is a smart web client tool that helps capture business needs and is used by over 2000 Agents in the call center.
- It is one of the most sophisticated tool performing operations from documentation to recording of customer issues, reconciliation, leave planning, birthday auto mail, auto mailing, department to department issue resolution, smart login, smart capture, and has the capacity to serve a wide range of functions not listed.
- It is simple yet powerful and has proven itself one of the best in house tools for business solutions which command vast operations across all departments.
Honors & Awards
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Outstanding Employee Q1 & Q3 2022
9mobile Nigeria
Awarded for the best performing staff for Q1 and Q3 2022
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9mobile CEO Award
CEO of 9Mobile
Developed and delivered the Enin chatbot solution, which became a new channel for customers to get their enquiries and issues resolved in first contact. I was also part of the developers who developed the contact centre hub, which are both deemed business-critical solutions.
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Outstanding Employees of the Quarter Recognition Q4, 2020 & Q1 2021
Ehimare Omoike (Director of Customer Care)
The outstanding employee of the quarter is recognition for exceptional performance. It recognizes and rewards individuals who went above and beyond their work ethics to do things differently.
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Directors Award of Excellence
Ehimare Omoike (Director of Customer Care)
The director's award is an award in recognition of service and innovation. It recognizes and rewards individuals who went above and beyond the line of duty to do something different which has helped the business excel and made work easy for staff.
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Director's Award
Director Customer Care, Etisalat Nigeria
Customer Care Outstanding Projects Contribution Award
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Empact Award Of Excellence
Empact Committee - HR Etisalat Nigeria
Languages
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English
Full professional proficiency
Recommendations received
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Join now to viewMore activity by Michael
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9mobile's Vibrant End-of-Year Staff Event to Celebrate 15 Years of Excellence in the Telecoms Industry In a jubilant culmination of achievements…
9mobile's Vibrant End-of-Year Staff Event to Celebrate 15 Years of Excellence in the Telecoms Industry In a jubilant culmination of achievements…
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