“As a valuable member of the SkilledUp Life Sales team, Oluwatosin had consistently demonstrated her exceptional skills in identifying and initiating conversations with potential customers - in our case technology startups. Her dedication, collaborative spirit, and proactive approach had greatly contributed to our team's success in expanding our network and fostering meaningful partnerships. Oluwatosin's professionalism and commitment to excellence made her a standout team player, and I have no doubt that she will continue to excel in her future endeavors. I strongly believe she will be a good fit on any sales (or adjoining team).”
About
With over 2+ years of experience in customer service, I have consistently focused on enhancing customer relationships and driving revenue growth. My approach centers around prioritizing the customer's needs, and I am dedicated to leveraging AI and innovative strategies to achieve superior service delivery. My track record includes achieving a 30% increase in lead generation through empathetic communication, active listening, and strategic personal leadership. These efforts have significantly enhanced brand awareness and created new sales opportunities.
I am committed to continuous improvement and am eager to apply my skills and insights to further develop customer retention and bottom-line success. I am also dedicated to staying abreast of current industry trends and obtaining relevant certifications to ensure that I am delivering the highest quality service possible.
Some Of My Career Achievements Include:
- Expedited issue resolution by managing over 250 customer requests daily through the CRM, slashing average response time to an impressive 10 minutes and enhancing customer satisfaction by reducing wait times by 5%.
- Increased customer satisfaction scores by 3% through the implementation of empathetic communication practices, active listening techniques, and the provision of comprehensive support.
- Booked appointments with consultants using scheduling apps thus reducing customers’ wait time by 50%.
- Boosted revenue by 20% by implementing cold-calling and follow-up campaigns targeting parents for ambulatory care and vaccination services, demonstrating strong sales acumen and customer service skills.
- Actively engaged in weekly sales strategy meetings, contributing innovative ideas that led to a 15% improvement in product offerings and a 20% enhancement in the user interface of the company's website.
My Core Competencies Include:
Customer relationship management • Customer retention • Empathetic • Communication and rapport building • Conflict resolution • Anger management • emotional intelligence • Sales support • upselling cross-selling • Cold calling • b2b• Knowledge base article creation • negotiation • Persuasion •
Active listening • Google Workspace.
If my profile interests you, kindly reach out to me at [email protected]
Contributions
Activity
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Every year it’s important to remember the moments in history that make us who we are. For myself and many other Sales Savages, it was the Call Blitz…
Every year it’s important to remember the moments in history that make us who we are. For myself and many other Sales Savages, it was the Call Blitz…
Liked by Oluwatosin (Ola) Akinola
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Meet Terrence, experienced global HR leader...
Meet Terrence, experienced global HR leader...
Liked by Oluwatosin (Ola) Akinola
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It’s all about that equity package, my dude. #startups #equity
It’s all about that equity package, my dude. #startups #equity
Liked by Oluwatosin (Ola) Akinola
Experience
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Education
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Activities and Societies: Sparkling Light Press Group- Content Editor
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Here, I learned extensively about managing NGO projects in rural locations. I learned about stakeholder management, humanitarian support, project management cycles, and how to use risk management tools, among a host of others, to adequately assess, design, plan, implement and close NGO related projects.
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Licenses & Certifications
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Registered Nurse
Nursing and Midwifery Council of Nigeria
Issued -
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Volunteer Experience
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Member Vice President
Sparkling Light Press Group
- 2 years 1 month
Health
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Content Writer
Sparkling light press group
- 2 years 2 months
Health
Languages
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Yoruba
Professional working proficiency
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French
Limited working proficiency
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English
Full professional proficiency
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Creoles and pidgins, English-based
Professional working proficiency
Recommendations received
4 people have recommended Oluwatosin (Ola)
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