Customer Success Snack

Where every street feels like a movie set! Sip espresso at cafés that turn people-watching into an art form, and indulge in croissants so perfect, they deserve their own monument. Stroll through museums where even the walls feel cultured. In Paris, romance is everywhere, and the magic never gets old! We are grateful that our community member Elena Wachsmuth Ponce from Brevo provided the fantastic location and is our partner in Paris. Antoinet Van Dalen will be the amazing host as always. Delighted to present the strong moderator team for the breakfast sessions: Elena Wachsmuth Ponce Alexia Narlian More coming soon #customersuccessisyoursuccess

Where tradition and party go hand in hand! Sip on beer that’s basically liquid gold in beer halls older than your grandparents. Wander through streets where lederhosen is always in style, and every pretzel is a work of art. From royal palaces to rowdy festivals, in Munich, the good times never run dry! We are happy to collaborate with Claudia Scharf and Personio as location partner. Delighted to present the strong and experienced moderator team for the breakfast sessions: Claudia Scharf Stefanie Storch Vishwas Katti Sally Stoewe Giorgia Pedenzini #customersuccessisyoursuccess

We are back in Berlin, where history meets hipster! Dance in clubs that don’t close, then recover with currywurst that’s practically a national treasure. Explore streets where graffiti is art, and every corner has a story. From funky flea markets to beer gardens, Berlin's vibe is cool, and the freedom is endless—so is our upcoming Breakfast and Share event with Giulia Perini as host! We are happy to collaborate with Giovanni Serritelli with bookingkit as location partner and Shannon (Rodenheiser) Jaritz and Katarina Markus Navinsek with SoSafe as event partner. Delighted to present the strong moderator team for the breakfast sessions: Steven Lewandowski Lena Theres Zimmermann Erik Roa Jacek Rolnik Maximilian Richter Katarina Markus Navinsek Shannon (Rodenheiser) Jaritz #customersuccessisyoursuccess

Super happy to introduce the upcoming Malmo edition with Harry B. and the hottest topics. Read all about the last event here: https://lnkd.in/eQ5FT9Ff Summary: The Malmo Customer Success Snack Event brought together industry leaders to explore key aspects of Customer Success (CS) through five workshops. Moderators Mattias Vig, Thyra Brandt, and Harry Bandell led discussions on topics such as digitalization, revenue retention, organizational change, customer-centricity, and strategic account management. #customersuccessisyoursuccess

Are you tired of hearing “provide value” and “get ahead of the curve” without actionable insights from real people who solve problems? If your answer is “yes,” this event is for you. We are very proud to partner with Personio for this event and have an excellent moderator team ready for you: Hosts: Jose Luis De Roa Calvo Rafael Escaño Marín Moderators: Alvaro Matilla Itziar Hernández Iria Quiroga García Pablo Molano Lídia Gallardo Mick Weijers We are already at 60% of the total capacity, so confirm your spot and select your groups quickly. CS Snack is the first post-sales community for CS professionals in Europe, where you will meet others working in similar roles and experiencing the same challenges. We offer a supportive environment for exchanging ideas, networking, and gaining feedback during curated group discussions based on the participants' roles and specialisations. Over 400 CS Managers, Senior Executives, and Sales and Operations Managers attended our previous events, hosted in the largest European cities, including Paris, Madrid, Copenhagen, and Amsterdam. Our participants come from various companies across industries, including Shopify, WeWork, Financial Times, LinkedIn, HubSpot, and many more… Now, it’s time you join us. 👈 Customer Success Snack is back for its second edition of this year in Madrid! We are very proud to partner with Personio for this event. #customersuccessisyoursuccess

AI in CS is Hot! But how can it be made practical? The upcoming Snack Night on 11 September will include practical examples of leveraging AI in your day-to-day life, thinking about writing prompts, creating your GPTs as your assistant, and the do's and don'ts regarding customer data. Diego Tjen-A-Tak is leading the change in AI with his weekly videos about its practical use. It might sound scary, but he will help you implement it quickly. The use case that will be presented is designed to improve your Enterprise Success Reviews. Maarten Doornenbal Doornebal has researched the power of predictive AI and can explain when you have the minimum data threshold necessary to start reliable predictions. His session will discuss common pitfalls and solutions. Key Benefits: 👉 Enhanced Customer Insights with the power of data. 👉Improved Customer Engagement by using proven templates. Even see how a custom GPT can become your best assistant. 👉Increased Efficiency by leveraging Personal Assistants. 👉Data-driven decision-making that assists your next move (next best action approach) Revolutionizing Customer Success: AI Innovations and Applications 17:30-21:00 11 September Tickets: https://lnkd.in/eA3eppk3 Proudly presented in collaboration with Customer Success Snack, DataSnipper and Churned #customersuccessisyoursuccess

We love seeing the moderators announce themselves for the upcoming events! Happy to have you on board Cristina!

Win a free shirt! Can you guess what shirt Diego Tjen-A-Tak is wearing? We will send a shirt to one of the winners. Color and quote need to be correct.

Don't ignore cultural sensitivity within Strategic account management. Learn from the best in Europe. Yes, counting bottles of wine shared over lunch should be part of the health score! Not all clients are created equal. Strategic Accounts, while small in percentage of clients, provide immense contributions to a company’s revenue and growth. Strategic account management is more than a business tactic; it is a necessity in today’s market. Companies that excel in this area drive lasting relationships and mutual growth with high-value clients. Our Customer Success Snack events aim to build relationships and elevate Customer Success awareness towards CS leaders all over Europe. These events have allowed us to engage with over 450 professionals from companies like Asana, Cloudsuite, SilverFin, and Hubspot. Through these exchanges, we’ve learnt the essentials of strategic account management, as shared in this report.  Here are some notes on what we’ve learnt from the event. Our great moderators, Flavia Severin, Sally Stoewe, Giorgia Pedenzini, and Pippa Parker, helped make this article cohesive and insightful. Let's join the Breakfast and share in your city: 6 September in Zurich 20 September in Copenhagen 27 September in Amsterdam 27 September in Malmo 4 October in Bucharest 4 October in Ghent 18 October in Madrid 25 October in Berlin 25 October in Munich 8 November in Paris 29 November in Hamburg Claim your early birds: https://lnkd.in/eMNj5drv

We are ready to welcome back the Customer Success Community in Ghent with Silverfin, Stijn Smet 🐳 & Laurence de Klerk Wolters. Claim your early bird seats now you can.   Sometimes it is best to read about how our previous attendees experienced the previous edition: "The diverse topics covered in Customer Success Snack's breakout sessions have expanded my knowledge and helped me implement best practices in my role."  "Customer Success Snack has built a fantastic community. The blend of professional development and social events creates a well-rounded experience for anyone in customer success." I am excited to see the team focus on collaborative learning in Ghent. Kristof Bonne, Thomas Laureys, Kateryna Vitenko #customersuccessisyoursuccess