Neople

🙌 𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐭𝐞𝐚𝐦! This month, Léa L. and Weronika Boron joined the Neople team. Lea will be part of the Customer Success team and Weronika is our first Berlin hire and will focus on partnerships. ☕️ If you want to join Neople, we're growing fast and have many vacancies on our website (link in comments).

🫶 At Neople we love our partners. Thank you for coming by RealConnections & looking forward to the next phase of our partnership! 🫶

𝐖𝐡𝐚𝐭 𝐚 𝐰𝐚𝐲 𝐭𝐨 𝐬𝐭𝐚𝐫𝐭 𝐭𝐡𝐞 𝐰𝐞𝐞𝐤! 🌞 At the Stoov® | We warm people, not the planet. headquarters, Neople Stev was officially welcomed by the team. 🤝 Stev will be trained to know all about the Stoov products and help with providing customer care that is faster, more accurate, and personalized to customers and internal colleagues. Thank you for your trust and the warm welcome, Myrthe Kos, Frank van Dam, and Myron Leeman!

What a day! Earlier this month, we took the stage at Emerce E-commerce Live. Together with Myrthe Roelofsen, we showed how their Neople Vicky is helping the customer support team at Vitaminstore. The audience was really lively (thanks!) and the room was packed (I heard people couldn’t get in anymore - sorry! 😅) So what key takeaways did we share? ✅ Their Neople, Vicky, knows the processes of Vitaminstore and where to find the right information ✅ She is trained to show empathy and how to always stay polite to customers ✅ A Neople is multi-lingual and can help out in all languages The result at Vitaminstore? Their employees get help with repetitive and time-consuming work, so they can have more time on giving consults. And it’s a great way for them to learn how to work together with AI. Check out our website or send me a message to learn more about what a Neople can do for your organization!

𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐢𝐧𝐠: ✨ 𝐍𝐞𝐨𝐩𝐥𝐞 𝐒𝐭𝐮𝐝𝐢𝐨 ✨ Neople Studio is a unique AI training center that enables e-commerce CS teams to train their own Neople. It allows you to maintain full control over your Neople’s performance by teaching it how to provide the best answers possible. Neople Studio is here to help: ✅ Improve answer quality ✅ Increase the first response time ✅ Improve customer experience  ✅ Decrease time spent on tickets  ✅ Fullly automate time-consuming tasks In the video below, Neople CEO & Co-Founder Hans de Penning explains what led us to develop Neople Studio, and how it will help you improve CSAT by an average +10%. Oh, and book a demo on our website if you’d like us to show you what Neople Studio looks like in action ;)

This is big. After our recent funding announcement, it’s time for the next step. We’re launching something truly unique today. Hold on to your seats…   Introducing: ✨ Neople Studio ✨   Neople Studio is a unique AI training center enabling e-commerce CS teams to train their own Neople.   Wondering what makes it unique?   Besides being convenient, it also helps improve your customer experience by giving you full control over the performance of your Neople.   ❌ Forget about logging into different CS systems, finding the best words to use when answering questions, or manually translating answers yourself.   ✅ With Neople Studio, you can train your Neople to do all that work for you without sacrificing the quality or tone of voice in your answers.   The result? An average CSAT increase of +10%.   Check out our website or send me a message to learn more. I’d be more than happy to give you a Neople Studio tour.

🌱 𝐍𝐞𝐰 𝐭𝐚𝐥𝐞𝐧𝐭 𝐚𝐭 𝐍𝐞𝐨𝐩𝐥𝐞: 𝐦𝐞𝐞𝐭 𝐂𝐚𝐬! 💜 Cas Verstappen had quite an unusual first week: two days of onboarding, one full-day event, and then off to our company retreat. We're super happy that he has joined our commercial team as a Sales Development Representative. Cheers to that!

🇫🇷 Last week we had an unforgettable company trip to France. After all the hard work, it's important to zoom out once in a while and celebrate our success. And now: back to work! ☕️ Check out our career page if you want to join us next time ;)

𝐖𝐞’𝐫𝐞 𝐭𝐡𝐫𝐢𝐥𝐥𝐞𝐝 𝐭𝐨 𝐚𝐧𝐧𝐨𝐮𝐧𝐜𝐞 𝐍𝐞𝐨𝐩𝐥𝐞 𝐡𝐚𝐬 𝐬𝐞𝐜𝐮𝐫𝐞𝐝 𝐚 𝐬𝐞𝐞𝐝 𝐫𝐨𝐮𝐧𝐝 𝐨𝐟 €6𝐌 𝐟𝐫𝐨𝐦 𝐍𝐞𝐰𝐢𝐨𝐧 𝐚𝐧𝐝 𝐒𝐢𝐦𝐨𝐧 𝐂𝐚𝐩𝐢𝐭𝐚𝐥 🫶 This is an amazing milestone after founding Neople just last year. We couldn’t have done it without the support of our fantastic team, customers, and partners 🙌 The investment supports us in our mission to solve customer support challenges in e-commerce. Consumers demand high-quality support, but support teams struggle with high workloads. The solution? Support teams working together with an AI coworker. It makes their jobs more enjoyable, and Neople becomes smarter thanks to training and company knowledge. It’s something we call ‘Collegial AI.’ This leads to higher a level of service, increased productivity for support teams, and more satisfied customers. With this investment, we have some big plans: 🧑💻 We’ll be launching Neople Studio: a new AI training center to train Neople to answer questions autonomously 🇩🇪 We’ll be entering new markets, starting with Germany and a new office located in Berlin CEO and co-founder Hans: “We are on the verge of a shift to a new way of working with technology. Soon, AI colleagues with the right soft skills will automate all repetitive and time-consuming tasks exactly as instructed. This future collaboration is what we call 'Collegial AI. Customer support teams are often the number one bottleneck for e-commerce businesses, having to deal with numerous cases, including annoyed or even rude customers. Collegial AI makes their jobs more enjoyable and allows them to focus on the edge cases.” Collegial AI is here to stay, and we’re here to help you make it better every day. Want to read the full press release? Check out the article in the comments. P.S. Want to join us and work on tech that complements rather than complicates lives? Check out the careers page on our website.