Neople

Oh hello… look at these rockstars who have recently joined Neople! 💪 So, who are all these amazing people? → Seynabou Diop joined us as Head of Product, bringing years of experience in Product and SaaS → Art Koci, our new AI Engineer, has already fallen in love with our Bossche Bollen (a local treat) → Mikael Bååth, a lifelong programmer, enjoys sparring with swords in his spare time (don’t worry, only lightly) → Douglas van Oijen, our VP of Sales, who you might spot wearing shorts (and maybe even flip-flops) to work → Daniel Schmidt, Account Executive by day and producer/DJ by night Welcome to the team! We’re excited to have you 😍

Consumers' expectations are at an all-time high in e-commerce. One important factor influencing customer satisfaction is handling time ⏳ A true challenge for many customer support teams. BigCommerce already predicted that the role of generative AI will grow when it comes to improving customer service in e-commerce. And we couldn’t agree more. But of course, improving support and decreasing handle times go beyond AI. That’s why we’ve summarized 8 practical tips to implement sooner rather than later—or regret it when you lose potential customers due to long average handle times 👇

You know that feeling when you’re absolutely nailing it at work? Well, our Neople can’t actually feel emotions, but their responses sure come across as very human. That’s why we’re incredibly proud of our Neople when they excel at their new employers. Last year, Frits landed his first contract at PSV ⚽️ Isn’t it a fantastic compliment to hear that Frits is coming up with great responses for the support team? Keep rocking it, Frits and PSV—we’re rooting for you both! 📣

𝐂𝐡𝐚𝐭𝐛𝐨𝐭𝐬 ≠ 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐠𝐞𝐧𝐭𝐬 E-commerce businesses often use chatbots to handle a variety of customer inquiries. But at their core, chatbots are designed for simple, scripted conversations. So, what happens when customers ask more complex questions? The result is often wrong or weird chatbot answers. The outcome? Right, frustrated customers 🤯 Virtual agents, on the other hand, are different because of the advanced technologies they use: → Natural language processing → Artificial emotional intelligence → Machine learning algorithms → Deep learning and feedback mechanisms These capabilities enable virtual agents to understand and process more complex interactions. As a result, they can provide personalized and adaptive responses 🙇♂️ Want to know more about the key differences and benefits? Go check out our new blog!

🌟 🌐✨ 𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐢𝐧𝐠 𝐄𝐯𝐲 – 𝐓𝐡𝐞 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐝𝐲𝐧𝐚𝐦𝐨 𝐛𝐞𝐡𝐢𝐧𝐝 Energyhouse’𝐬 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 🛠️👩💻 Evy is all set to assist, understand, and resolve issues with the highest efficiency only a blend of technology can achieve. Evy works alongside her human colleagues. Together with the team and the tools they use, she’s able to manage the constant flow of questions and concerns with grace and efficiency ✨ As Evy begins this new chapter, she's here to learn, grow, and gradually become an integrated part of the team. Curious to know what her role as an AI coworker looks like? Evy supports in multiple ways: → Analyze customer inquiries → Offer swift and accurate information → Ensure everyone reaching out to EnergyHouse feels heard and supported We're excited to see how Evy's presence at EnergyHouse continues to help customers and the team. This is what the future of customer service looks like—responsive, intelligent, and always ready to assist. Thank you for your trust Jan-Hein Pierik and Matthias Blom!

🇩🇪 𝐖𝐞'𝐫𝐞 𝐡𝐢𝐫𝐢𝐧𝐠 𝐟𝐨𝐫 𝐨𝐮𝐫 𝐁𝐞𝐫𝐥𝐢𝐧 𝐨𝐟𝐟𝐢𝐜𝐞! 🇩🇪 We're growing fast and that means we have these open roles for our soon-to-be-opened Berlin office (German Speaking): - SDR / Junior AE (DE) - Content Marketeer (DE) - Founder's Associate (DE) It's a unique opportunity to be part of the early team in Germany!

🙌 𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐭𝐞𝐚𝐦! This month, Léa L. and Weronika Boron joined the Neople team. Lea will be part of the Customer Success team and Weronika is our first Berlin hire and will focus on partnerships. ☕️ If you want to join Neople, we're growing fast and have many vacancies on our website (link in comments).

🫶 At Neople we love our partners. Thank you for coming by RealConnections & looking forward to the next phase of our partnership! 🫶

𝐖𝐡𝐚𝐭 𝐚 𝐰𝐚𝐲 𝐭𝐨 𝐬𝐭𝐚𝐫𝐭 𝐭𝐡𝐞 𝐰𝐞𝐞𝐤! 🌞 At the Stoov® | We warm people, not the planet. headquarters, Neople Stev was officially welcomed by the team. 🤝 Stev will be trained to know all about the Stoov products and help with providing customer care that is faster, more accurate, and personalized to customers and internal colleagues. Thank you for your trust and the warm welcome, Myrthe Kos, Frank van Dam, and Myron Leeman!