Heidi Custers

Working with banking c-suite executives to connect their engagement banking technology strategies to their business strategy for exponential results.

Africa-wide capability lead for digital transformation strategy at Deloitte Consulting. Advised C-suite level executives in Africa's largest companies on understanding what particular business problems they needed to solve using digital transformation strategy. From customer experience, to the Future of Work, enabled by technologies such as Cloud, IoT, AI and open architecture - and then to create business cases that prove value quickly.

Skills and capabilities:
- Digital… Meer weergeven

Africa-wide capability lead for digital transformation strategy at Deloitte Consulting. Advised C-suite level executives in Africa's largest companies on understanding what particular business problems they needed to solve using digital transformation strategy. From customer experience, to the Future of Work, enabled by technologies such as Cloud, IoT, AI and open architecture - and then to create business cases that prove value quickly.

Skills and capabilities:
- Digital Transformation Strategy
- Rapid proposition Design (Market Gravity)
- Design thinking & agile training
- Omnichannel strategy
- Digital Banking and Platform-as-a-Service (PaaS) business strategy
- Digital Maturity Assessment development and deployment
- Customer Experience Strategy
- Digital Operating Model design
- Business Visioning, Business Design Principles development
- Executive level workshop/lab design and facilitation
- Agile Project Management
- Business Architecture
- Business Requirements development
- Digital Transformation Ideation, initiative prioritisation and roadmap development


Deloitte Digital is a global, full-service consulting firm that combines serious creative chops with trusted business sense. Minder weergeven

Heidi was the MD of Dali, a business incubated the 42Engines tech startup accelerator. The product was in beta under her tutelage, but operated under a stress-tested environment of ±300 users across 5+ business, 4 cities and 2 countries. Heidi and her team managed the software business from A to Z, and she was accountable for the budgets, product roll-out, people management, strategic business planning and marketing strategy for the business. In addition to this, she handled the reporting and… Meer weergeven

Heidi was the MD of Dali, a business incubated the 42Engines tech startup accelerator. The product was in beta under her tutelage, but operated under a stress-tested environment of ±300 users across 5+ business, 4 cities and 2 countries. Heidi and her team managed the software business from A to Z, and she was accountable for the budgets, product roll-out, people management, strategic business planning and marketing strategy for the business. In addition to this, she handled the reporting and consulting to the regional and group Excos of the Quirk agencies. Her passion for marketing, business data and her Communications Agency Ops experience mean she became the go-to person in a large multinational agency when it came to productivity and efficiency.

Dali is a web based Agency Management System, aimed to increase productivity in medium to large creative businesses. Dali integrates your Finance, HR, Project Management and Client CRM to make your teams efficient, profitable and happy.

42Engines is a seed fund and accelerator programme for marketing technology, ecommerce, mobile and Software as a Service (SAAS) startups. We offer a pioneering environment to inspire individuals and teams with great startup ideas, passion and commitment. Minder weergeven

Chairperson of the Youth in Tech organisation, Umonya Girls :: Powered by Digital Divas. We aim to change the face of women in tech by teaching young girls about code, technology and digital marketing. Umonya Girls is sponsored by Intel.

Heidi managed a team of 8 in Client Service, representing clients like Sun International, Cricket South Africa, SEACOM, Premier Foods, Nike, Sotheby’s and Surf4Cars. She was responsible for the financial management, relationship management, project/campaign management and business development of her client accounts, as well as the recruitment, day-to-day management and career development of her team. She sat on the Executive Committee of Quirk’s Jozi office. Her role required strategic and… Meer weergeven

Heidi managed a team of 8 in Client Service, representing clients like Sun International, Cricket South Africa, SEACOM, Premier Foods, Nike, Sotheby’s and Surf4Cars. She was responsible for the financial management, relationship management, project/campaign management and business development of her client accounts, as well as the recruitment, day-to-day management and career development of her team. She sat on the Executive Committee of Quirk’s Jozi office. Her role required strategic and pragmatic thinking, while remaining ahead of the digital curve (especially in the SEO, Paid Media & Social Media Spaces) so she could steer the teams she worked with to deliver results for her clients. Minder weergeven

Heidi was the Marketing Manager at Browns of Rivonia, where she conceptualized, designed and coordinated the restaurant’s advertising, website, activations, media, events and PR activities. Heidi also performed event management, front of house management and wine tours for Browns, one of Johannesburg’s finest restaurants.

Carried out corporate identitiy design & office management for a small design and print company in Midrand, South Africa