Gentrack Ltd (Global)

The Water Authority of Fiji has taken a major step forward in its digital transformation journey with the successful implementation of Gentrack's cloud-based platform on Amazon Web Services (AWS).   Now fully operational, this innovative technology is already delivering significant business benefits by enhancing customer service, streamlining billing and collections, and supporting advanced water metering across Fiji.   Sekove Uluinayau - MBA, MAICD, Chief Customer Officer at the Water Authority of Fiji, commented: 'It’s a major step forward in our journey to improve our service delivery to all our valued customers. The new cloud platform will enable us to better serve our customers and meet our strategic objectives as an essential service provider in Fiji.'   Read the full announcement here: https://lnkd.in/geTRi6_H   #DigitalTransformation #innovationinwater #AWS

Mark Rees, CTO of Gentrack, recently sat down with Ben Moore on the Business of Tech podcast by BusinessDesk NZ. It was a wide-ranging chat, and they covered Gentrack’s recent inclusion in the NZX50, changes in New Zealand’s electricity market, and the potential of AI to enhance the energy sector's resilience. Mark also shared how Gentrack’s software is helping utilities adapt to the significant shifts in energy generation and consumption and provides interesting insights into the challenges and opportunities in today’s energy landscape locally and globally – tune in at 14.15 minutes to listen. https://lnkd.in/gVRTXFxe #energy #transformation #cleanenergy #businessdesk

To celebrate our Melbourne office expansion and growing team, we traded our day jobs for ping pong paddles and turned our office into an Olympic stadium (well, sort of!)   Our team came together for an afternoon of fun, with a high-energy Ping Pong Rally, an eco-friendly challenge, origami car racing, and a Gentrack trivia showdown that was trickier than a koala trying to climb down a tree.   Competitive spirits were well and truly on display, and a special gold medal mention must go to the volunteer team for pulling the event together – everyone had a brilliant time!   #oneteam #playtowin #growth #melbourne 

Huge congratulations to our customer Mercury NZ for winning the Business Transformation through Digital & IT award at the 2024 New Zealand CIO Summit & Awards! They've proven themselves to be digital leaders, and we're thrilled to have partnered with them on this journey. And as Nick Pudney said, "Success for us is about how we do things. It's not just about technology; it's about transforming our culture to support our use of technology." Mercury's success is truly a testament to the power of digital innovation and cultural change. A big shout out must also go to Tim Aynsley who was short listed for CIO of the Year. Thanks to the NZ CIO Summit & Awards for hosting such a great event. #digitaltransformation #nzcioawards #utilities

Gentrack's COO, Dr. Zeev Berkowitz, shared his real-world experience at The University of Auckland Business School last week, sharing insights on Digital Transformation Programs.   Zeev discussed the complexity and frameworks of transformation as well as project management and has said, 'Successful Digital Transformation is about more than technology; it's about people, process, and culture.'   We're proud to support the next generation of industry leaders.   #transformation #utilities #gentrack 

“Beautifully crafted document, aesthetically pleasing while remaining informative.” This was the feedback received from a recipient of our Highway of Innovation Catalogue. The catalogue is a business-radar, providing an inventory of 80+ innovative offerings energy utilities around the world are bringing to market. From simple changes in payment methods to ground-breaking new ways to introduce state-of-the-art, low-carbon solutions to the masses. There is room for energy utilities, big and small, to innovate, empowering their product-to-profit potential. Request a copy here: https://lnkd.in/e2Qhd3vn #utilities #energy #innovation 

Our recent testing meetup in Auckland was a hit! Industry experts came together to explore the latest trends in automation testing. Key takeaways included: - The critical role of automated environment setup in improving efficiency and reducing manual errors - The importance of establishing robust quality gates in CI/CD pipelines to maintain code integrity - The transformative potential of tools like Teswiz and Autonomous, no-code AI-based platforms, for efficient end-to-end automation testing Thanks to Anand B. for sharing his valuable insights and to everyone that came along. We look forward to hosting more informative meetups in the future. Priscilla Villafuerte, Diksha Gupta, Deepthi Narayanan, Ashwini Ingle, Shalini Sathiyamurthy, Priyanka Antil, NargunaRaja Abraham, Sonali Chauhan, Pan Huixin, Cecily Conley, Flavie Sauve + Surabhi Jaiswal. #Softwaretesting #SoftwareQuality #IndustryExperts

As growing numbers of UK customers struggle to pay their bills, it is crucial for water companies to build on the progress made with financial assistance schemes, ensuring extra support reaches those in need. Gentrack’s g2.0 Billing and CRM platform provides water companies with a best-in-class solution to engage meaningfully with their customers. For example, it drives outbound contact to customers via their preferred channels to raise awareness of the financial support available. This engagement also supports capturing factors that may have led to the customer's situation, including registration onto the priority services register, to help guide future customer interactions. Ensuring the right understanding and engagement with customers not only helps provide better customer outcomes but also aids water companies in their business performance, such as the PSR ODI (Priority Services Register, Outcome Delivery Incentive), which in turn makes funds available for further bill support. It is time to transform your Billing and CRM! https://lnkd.in/e2pSqBqp #CRM #Billing #UKwater

We continually assess our capacity to fulfil the demands of large utilities, prioritising speed to uphold operational efficiency and ensure timely payments, with accuracy being crucial to customer satisfaction. We partnered with a system integrator for an energy provider managing over 20-million-meter points. In this collaboration, we not only met but significantly exceeded their expectations, delivering a performance 640% above their requirements. Our software efficiently processed six months of data from 20 million customers, meticulously tailoring each bill with three distinct line items. This exceptional accuracy surpassed that of our competitors, demonstrating the effectiveness of our modern, well-designed architecture. For more insights, check out our latest blog by Geoff Childs, General Manager, Asia - https://lnkd.in/e4GYm8RB #utilities #billing

Join Gentrack New Zealand for an exclusive meetup dedicated to software engineers passionate about quality and testing! ️ 📅 Date: Wednesday, August 7th, 2024 ⌚ Time: 5:00 PM - 8:00 PM 📍 Location: Gentrack, 17 Hargreaves Street St Marys Bay Auckland Limited seats available! Gain practical insights into overcoming common testing challenges and learn from industry expert Anand B. He will share real-world solutions for automating end-to-end tests, streamlining testing processes, and enhancing software delivery. Expand your network and enjoy some light refreshments! You won’t want to miss this fantastic networking opportunity. Space is limited, and registration is mandatory. 🔗 https://lnkd.in/ghvmJvZR #GentrackTestingMeetup #SoftwareQuality #IndustryExperts