John Faisandier
MD at TUF: Thriving Under Fire, specializing in reducing stress, teaching de-escalation techniques and helping people manage emotions at work. Frequent podcast guest.
Wellington, New Zealand
1K followers
500+ connections
About
Since 1998 Thriving Under Fire, has worked with groups and individuals to help them manage emotions at work. This includes dealing with angry and upset customers, holding team conversations and effective performance conversations. The main training programme is available in an eLearning format hosted on our Learning Management System (LMS) or yours. We have dedicated programs for workers in veterinarian practices.
Through this training you can learn how to communicate well in all situations and reduce your stress.
Specialties: Training veterinarian workers and others to manage emotions in work
Holding difficult conversations.
Conference presentations
Articles by John
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One key thing to do when dealing with difficult people
One key thing to do when dealing with difficult people
By John Faisandier
Activity
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I have worked from home for many years and have a good home office setup. Last year I worked some very long hours, resulting in several months of…
I have worked from home for many years and have a good home office setup. Last year I worked some very long hours, resulting in several months of…
Liked by John Faisandier
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Thursday night came with an unexpected accolade of ‘Stormwater Professional of the year 2024’, recognising my contributions during 2023 & 2024, plus…
Thursday night came with an unexpected accolade of ‘Stormwater Professional of the year 2024’, recognising my contributions during 2023 & 2024, plus…
Liked by John Faisandier
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If you want to get back into writing more EASILY after the holiday break, here’s another tip for you: Make enough time for reading. If you were…
If you want to get back into writing more EASILY after the holiday break, here’s another tip for you: Make enough time for reading. If you were…
Liked by John Faisandier
Experience
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TUF: Thriving Under Fire
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Member and Sponsor
HRINZ
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Keynote and break-out speaker on emotions in the workplace and difficult people
National Speakers Association Wellington
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Fellow Member
NZATD
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Celebrant
John Faisandier Marriage Celebrant
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Member
NZAC
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Psychodramatist & Trainer of Group Work Counsellors
Queen Mary Hospital Hanmer Springs
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Mediator
Office of the Race Relations Conciliator
Education
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Victoria University of Wellington
BA Anthropology
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Activities and Societies: Tongan Association
One year full time in 1975 then part time from 1979, 1980 & 1981
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Mt St Mary's
Bachelor of Theology
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John
Masters Adult Education; B.A. in Anthropology and Theology
is a qualified psychodramatist and a Trainer, Educator and Practitioner in Psychodrama (TEP).
Publications
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InuSmart: a Case Study. Addressing cultural factors in behaviour change
Australia and New Zealand Training and Development Magazine
Outlines a community based training initiative where we developed a programme for Tongans in Auckland to use sociodrama to explore the cultural forces that promote at-risk drinking and trained about 50 facilitators to run the programme throughout Auckland.
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Thriving Under Fire: bringing Moreno into the corporate training world
Australia and Aotearoa New Zealand Psychodrama Association
How the principles of Jacob Moreno, the founder of psychodrama can assist in corporate training.
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Thriving Under Fire, turn difficult customers into business success
Steele Roberts Publishers, Wellington
The principles taught in the TUF programme have been written into an intriguing story of Sophie and the customers and staff at her delightful cafe. An easy read that is packed full of learning moments for Sophie and the reader.
Courses
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Traine, educator and practitioner of psychodrama, sociometry, sociodrama and role training.
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Training and certification in psychodrama
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Projects
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TUF: Thriving Under Fire Dealing with difficult people programme
- Present
An advanced communication programme to help deal with people who are experiencing strong emotions, especially in the workplace. This could be in customer service, within teams and for managers. there is also an online version released in May 2013
Other creatorsSee project
Languages
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Tongan
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Recommendations received
6 people have recommended John
Join now to viewMore activity by John
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I am delighted to let you know my MBIE L&D Team and I have won a Brandon Hall Award for our CARE Customer Service Programme. This is worldwide award…
I am delighted to let you know my MBIE L&D Team and I have won a Brandon Hall Award for our CARE Customer Service Programme. This is worldwide award…
Liked by John Faisandier
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Thank you all for your kind words. The good news is the original 12-month Fixed Term contract has now turned into a full time position as Senior…
Thank you all for your kind words. The good news is the original 12-month Fixed Term contract has now turned into a full time position as Senior…
Liked by John Faisandier
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