Rebecca Powell

Works with a Diversity and Inclusion council and work group to improve the inclusion of diverse people within BNZ and our social environment.

To provide technical leadership to support change delivery by the Service Development & Assurance department of BNZ Technology and to ensure that the development services provided by the team align with BNZ architectural strategies, direction and the BNZ software development lifecycle (SDLC).

This role facilitates collaboration among the various teams within Technology delivering a technical solution and works to establish and incorporate the use of IT best practice into the… Show more

To provide technical leadership to support change delivery by the Service Development & Assurance department of BNZ Technology and to ensure that the development services provided by the team align with BNZ architectural strategies, direction and the BNZ software development lifecycle (SDLC).

This role facilitates collaboration among the various teams within Technology delivering a technical solution and works to establish and incorporate the use of IT best practice into the SDLC.

Coordinate and contribute to the design process within assigned work items so that overall design and system-specific designs align/integrate correctly with each other, meet agreed business requirements and are achievable.

The focus of this role can vary from an assignment with modest technical complexity, few delivery teams and few stakeholder groups, through to assignments with high technical complexity, many delivery teams and many stakeholder groups. Show less

To provide technical leadership to support change delivery by the Service Development & Assurance department of BNZ Technology and to ensure that the development services provided by the team align with BNZ architectural strategies, direction and the BNZ software development lifecycle (SDLC).

This role facilitates collaboration among the various teams within Technology delivering a technical solution and works to establish and incorporate the use of IT best practice into the… Show more

To provide technical leadership to support change delivery by the Service Development & Assurance department of BNZ Technology and to ensure that the development services provided by the team align with BNZ architectural strategies, direction and the BNZ software development lifecycle (SDLC).

This role facilitates collaboration among the various teams within Technology delivering a technical solution and works to establish and incorporate the use of IT best practice into the SDLC.

Coordinate and contribute to the design process within assigned work items so that overall design and system-specific designs align/integrate correctly with each other, meet agreed business requirements and are achievable.

The focus of this role can vary from an assignment with modest technical complexity, few delivery teams and few stakeholder groups, through to assignments with high technical complexity, many delivery teams and many stakeholder groups.
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Lead and manage the delivery of a range of technology solutions from first customer engagement through to the implementation and operational handover. Ensuring delivery solutions align with business objectives and adherence to compliance and software development lifecycle are met.

Main focus of additional role tasks are: Estimation process enhancement; SDLC improvements and process enhancement; Requirement process enhancement.

Lead in the design and development of application developments within BNZ, focused primary on DOTNET applications.

Working to standardize and create development and business rules around workflow design and implementation. Also working with K2 to improve behavior, environmental issues, and rules around maintenance.

Application/programming support/design for DotNet applications used by bank. Programming through design and support within Visual Studio 2010, 2008 and Visual Studio 6. Product and incident support for application issues. PC Business Banking technical/business support. Working on improving Product Support processes and information storage, and Testing requirements and management.

Installation and training for BNZ Online Banking products, including Internet banking for Business, and PC Business Banking suites. Consultant work with customers around best business practices regarding banking using electronic applications (for example, using MYOB with BNZ PC Business Banking) and how they will work for Customers business requirements. Third level technical support for BNZ online products, for example Internet Banking for Business and PC Business Banking. PC Business Banking… Show more

Installation and training for BNZ Online Banking products, including Internet banking for Business, and PC Business Banking suites. Consultant work with customers around best business practices regarding banking using electronic applications (for example, using MYOB with BNZ PC Business Banking) and how they will work for Customers business requirements. Third level technical support for BNZ online products, for example Internet Banking for Business and PC Business Banking. PC Business Banking product expert, knowledge utilised in Online Channel projects, and technical defect analysis. Documentation creation to help customer helpdesk to best support online products. Training to customer helpdesk on BNZ PC Business Banking suite. User Acceptability Testing of new versions of the PC Business Banking suite. Show less

Programming a front-end in Visual Basic for Applications within the IBM Reflection program to create a support logging system. This was designed to help create uniformed technical call logs from BNZ System Support. Documentation and process improvement - creating and improving documentation that dealt with recording and managing correct information for service requirements, support, and processes. First level support of incoming technical support calls.

(Secondment)
Team Lead in an environment that dealt with technical issues for project support. Issues ranged from simple installation problems, through to SQL Installation difficulties and Terminal Server setups. We also were established to help Migration Operations, and manage technical documentation, User Acceptability Testing, and ‘Business as Usually’ (BAU) technical handover documentation at project conclusion. Worked with Development team to identify SQL Database issues. Testing of the… Show more

(Secondment)
Team Lead in an environment that dealt with technical issues for project support. Issues ranged from simple installation problems, through to SQL Installation difficulties and Terminal Server setups. We also were established to help Migration Operations, and manage technical documentation, User Acceptability Testing, and ‘Business as Usually’ (BAU) technical handover documentation at project conclusion. Worked with Development team to identify SQL Database issues. Testing of the Pilot release of PC Business Banking and writing up testing Matrix for Testing Services to use for testing future updates. Dealt with both internal customers, in the field installation specialists, and external customers in resolving technical and support issues. Show less

Handling inbound technical calls with internal customers using the BNZ systems. Resolution of first level technical issues, and raising incidents for issues which were outside of the System Support mandate.

Handling inbound calls regarding technical/banking issues with BNZ Internet product “Internet Banking suite”, and PC product "PC Banking suite". This included fault finding and talking customers through correcting problems on their Windows or Macintosh based systems (running windows emulator). Resolutions included, support of modem re-installations, redesigning network profiles, implementing static routes for networks, resolving technical issues related directly to PC Banking, installation of… Show more

Handling inbound calls regarding technical/banking issues with BNZ Internet product “Internet Banking suite”, and PC product "PC Banking suite". This included fault finding and talking customers through correcting problems on their Windows or Macintosh based systems (running windows emulator). Resolutions included, support of modem re-installations, redesigning network profiles, implementing static routes for networks, resolving technical issues related directly to PC Banking, installation of PC Banking applications. All work was completed over the phone with customers with varying levels of computer competency. Worked six months as assistant Team Leader added additional duties like helping to manage processes and customer issue resolution. Show less