ESSENTIAL DUTIES AND RESPONSIBILITIES: ​​Ensure interactions with internal and external guests follow the guidelines of the ACES Customer Service Program. Oversees the processing of cash transactions for casino customers and Team members (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances) Be knowledgeable and comply with Title 31 regulations. Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions. Answers phone calls with proper phone etiquette.  Complies with state, company, department policies and regulations. Assists manager and co-workers as needed.  Other duties may be...

ESSENTIAL DUTIES AND RESPONSIBILITIES: - Greets guests actively engaged in gaming and assists team members in player identification.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.- Encourages guest visitation through written correspondence and telemarketing.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when...

- Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program- Maintains balanced cashier's station- Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and comply with Title 31 regulations- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions- Works the main bank as assigned- Answers phone calls with proper phone etiquette- Complies with state, company, department policies and regulations      

- Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program- Maintains balanced cashier's station- Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and comply with Title 31 regulations- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions- Works the main bank as assigned- Answers phone calls with proper phone etiquette- Complies with state, company, department policies and regulations      

- Remove cash boxes from slot machine and replace with empty cash box using procedures that are within Internal Controls and Maryland State Lottery Regulations- Transports all collected cash boxes to the Count Room following predetermined route- Ensure key control procedures are followed- Operates automated currency equipment to count and process tickets/currency removed from the cash boxes- Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes- Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit.- Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and Maryland State Lottery Regulations-...

- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests

- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests

ESSENTIAL DUTIES AND RESPONSIBILITIES:- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates...

- Prepares tableware for washing- Collects all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mops and sweeps floors - Washes walls and ceiling tiles- Cleans and sanitizes all cooking equipment - Proper maintenance and distribution of company assets - Sets up dishwashing machine- Stacks and stores clean dishes in proper kitchen areas

JOB SUMMARY: The primary focus of the Facilities Technician is on the repair, maintenance, and installation of machinery, tools, equipment, and associated components to ensure the continuous and safe operation of the property. The Facilities Technician will also be responsible for performing preventative maintenance, managing expenditure requests for repair and improvements, and addressing painting and structural repair needs within the building. Ensuring OSHA compliance and actively participating in safety compliance are integral aspects of this role.  ESSENTIAL DUTIES AND RESPONSIBILITIES:- Performs scheduled and nonscheduled repair, maintenance, and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the...

- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members...

- Prepares batches of food that are cooked to order or kept warm until ordered and sold; this may include such food items as hamburgers or fried chicken.- Operates large-volume cooking equipment such as griddles, grills, or deep fryers.- Prepares, washes, and cuts food to be cooked.- Prepares and cooks food according to instructions provided on food order slips or through verbal directions; verifies the quality and quantity of all orders.- Multitasks by cooking several different orders at once, ensuring that all items are prepared in accordance with customer instructions.- Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.- Performs other related duties as assigned.

- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas- Create fun and excitement with the customer

ESSENTIAL DUTIES AND RESPONSIBILITIES  The following and other duties may be assigned as necessary:  - Responsible for assisting in directing the operations and staff of the HR department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction - Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with assigned departments. - Serves as business partner to various client groups.  Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs;...

- Partners with HR Director to meet the needs of departments within the business unit. - Supports the internal and external recruitment efforts for the property by working closely with the HR Coordinator & the Talent Acquisition team. - Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions, and performance reviews). - Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention. - Conducts exit interview, record feedback/dialog, and report patterns to management. - Assistsin the handling of unemployment compensation claims. - Facilitates identified training programs for the property; including but not limited to, New Hire...

JOB SUMMARY: The HVAC Technician is responsible for performing maintenance and service repairs on heating, ventilation, and air condition systems, ensuring their efficient operation. The HVAC Technician plays a key role in installing new units or replacement parts in compliance with specifications and established safety guidelines. Identifying maintenance risks on equipment, reading technical diagrams, and adhering to safety procedures and local building regulations are essential aspects of the HVAC Technician’s responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Perform maintenance and service repairs on heating, ventilating, and air condition systems.- Install new units or replacement parts for existing units according to specifications and established safety...

JOB SUMMARY: The Player Services/Cage Assistant Shift Manager (ASM) plays a vital part in ensuring the integrity of our assets and managing the balancing of cage banks. Responsibilities include running reports, maintaining knowledge of player tracking systems, and internal controls, and responding to guest inquiries while providing exceptional service. Additionally, the Player Services/Cage ASM oversees team member development, staffing, and the daily operations of Player Services. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Maintain thorough knowledge of player tracking systems, internal controls, and policies/procedures, and make suggestions for improvement.- Responsible for securing the integrity of all assets and oversees balancing of all cage banks.- Run reports and...

- Supervises day to day operations of Poker Room  - Directs the Poker Dealers to accomplish the goals of the Poker area and Table Games department- Provides visible leadership in gaming operation areas- Ensures compliance with Title 31 requirements and processes    - Responsible for the integrity of daily operations. Models regulatory, departmental and company policies and procedures- Presents oneself as a credit to Company and encourages others to do the same- Performs all other related and compatible duties as assigned

The ideal candidate will be a person who rolls out the red carpet for our guests, customers and employees and will have knowledge of current promotions and events.  The Marketing Promotions Representative will assist in creating an exciting environment during our promotions, events and group parties.  Representative will dress in costumes to accompany promotion.  Other duties as assigned. 

Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.Write Sports tickets in an accurate and timely manner.Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.Explain wagering rules, including betting lines and odds, and procedures to guests.Provide information and...