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TELUS International
Mga Serbisyo sa IT at Konsultasyon sa IT
Vancouver, British Columbia 511,199 (na) tagasubaybay
Next-gen digital customer experience (CX) solutions for global and disruptive brands.
Tungkol sa amin
TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
- Website
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https://www.telusinternational.com
External na link para sa TELUS International
- Industriya
- Mga Serbisyo sa IT at Konsultasyon sa IT
- Laki ng kompanya
- 10,001+ na mga empleyado
- Headquarters
- Vancouver, British Columbia
- Uri
- Pampublikong Kompanya
- Itinatag
- 2005
- Mga Specialty
- Digital Transformation, Digital Customer Experience, Digital CX, Digital IT, Customer Experience, Customer Support, Content Moderation, Data Annotation, Contact Center, Omnichannel CX, Managed Services, Work from Home, ITO, BPO, Business Services, Intelligent Automation, Chatbots, Analytics
Mga Lokasyon
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Pangunahin
Kunin ang direksyon
510 West Georgia Street
Vancouver, British Columbia V6B 0M3, CA
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Kunin ang direksyon
2251 S. Decatur Blvd.
Las Vegas, Nevada 89102, US
Mga empleyado sa TELUS International
Mga update
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Congratulations to our Chief Information Officer, Michael Ringman, on being named the Global Winner of the 2024 ORBIE Awards, presented by the ColoradoCIO. This award program honors CIOs who have demonstrated the best of the best in technology leadership, innovation and collaboration within the business community. More information about the award can be found here: https://lnkd.in/eA-PjpWX #ColoradoCIO #ORBIE #TechLeadership
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Can simplifying a process like cancellations actually improve customer retention? 🤔 Jim Mitchell, vice president of customer experience and digital innovation at TELUS International, shares a case study of how one subscription-based company simplified their cancellation process, and as a result, saw a lift in the number of customers coming back. 🎧 Listen to the full episode of “Questions for now”: https://lnkd.in/g8H8G_eK #QuestionsForNow #CustomerExperience #Podcast
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Congratulations to the TELUS team for being recognized as a 2024 CIO Awards Canada winner for their SPOC Copilot! The tool is enabled by Fuel iX, our enterprise-grade AI engine, and has helped to transform the TELUS tech support experience by resolving tech issues faster, empowering team members to self-serve, and saving the company time and money. We can’t wait to see what new heights we’ll reach next! 🚀
Earlier this year, we launched the SPOC Copilot, a new AI-powered IT help desk tool that has revolutionized our team’s tech support experience. With GenAI at its core, it delivers quicker, more accurate and intuitive responses to questions, without the hassle of lengthy wait times. In just a few months, the SPOC Copilot has already helped answer over 65,000 queries, but it’s especially humbling to be recognized and awarded the prestigious CIO 2024 award from IDC Canada! 🏆 As AI technology advances at lightning speed, our commitment remains steadfast: to develop and integrate it responsibly and ethically for the benefit of our team members, our customers and communities. #AI #GenAI #technology #award
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TELUS International has recruited two seasoned AI and SaaS industry professionals to our Fuel iX leadership team, driving continued momentum for our enterprise-grade generative AI engine. Bret Kinsella joins us as general manager of Fuel iX and Tim MacGregor as vice president of business development. Combined, Bret and Tim bring 50 years of experience to TELUS International, underscoring our commitment to ongoing innovation and excellence in designing, building and delivering AI-powered customer experiences for our clients. Read more about this leadership appointment in today’s press release: https://lnkd.in/gqhr3_cC #FueliX #GenAI #Leadership
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GenAI is revolutionizing customer experience (CX) by analyzing and predicting buyer behavior at scale to deliver hyper-personalized experiences. Our CIO, Michael Ringman, explores how brands can successfully tap into the potential of GenAI in his latest Forbes Technology Council article. He covers a comprehensive framework encompassing rapid ideation, visualization, prototyping and deploying customized engagements. Check out the article for tips on elevating your CX strategy with GenAI: https://lnkd.in/eqx8ujm3 #GenAI #CX #CXPersonalization
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In CX, emotional connection and empathy are closely linked. 🔗 Brands that demonstrate an understanding of their customers by anticipating their needs, create the conditions for customers to form emotional connections and lasting loyalty. Learn how to win customer loyalty with empathy in your customer experience: https://lnkd.in/gDDwtjtP #CX #EmpathyInCX
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Ni-repost ito ni TELUS International
Last chance to attend! Passes are quickly selling out to Ai4 2024 – North America’s largest AI industry event – taking place on August 12-14 in Las Vegas. Today, we’re excited to welcome Ajinkya Malasane, Senior Director of Product Strategy and Marketing at TELUS International to the stage! Join the discussion around “Computer Vision & Generative AI.” Register now: https://lnkd.in/e6dTnzj9
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Speed. Flexibility. Convenience. 💬 David Avrin, customer experience expert and author of the new book, “Ridiculously Easy to Do Business With,” breaks down why these factors are key to winning over — and keeping — customers today. 🎧 Listen to the full episode of Questions for now: https://lnkd.in/gn8c54rn #QuestionsForNow #CustomerExperience #Podcast
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📢 Attention financial service leaders! Are your credit card loyalty programs keeping up with what global customers really want? Exclusive research from WillowTree, a TELUS International Company, has uncovered regional insights and universal takeaways to help you capitalize on differences in credit card customer loyalty preferences across diverse global markets. Get the details in today’s press release: https://lnkd.in/gbiKu3Y3
Credit card loyalty programs are evolving globally, and we have the data to prove it: https://lnkd.in/ehVXUbUh We have conducted research across five global regions to deepen our understanding of consumer behaviors and preferences, and with nearly 500 English-speaking loyalty card members surveyed, our research highlights crucial insights that emphasize why a one-size-fits-all approach just doesn't cut it in the diverse global marketplace. 🔀 The good news? Every region shared a preference for mobile engagement, clear and transparent offers, and personalized rewards relevant to their everyday spending. The most popular loyalty redemption choices are typically cash back and essential goods, which ranked highest in four of the five regions. 🌏 However, financial brands can and should cater to varied global markets, delivering personalization in loyalty programs. From North America's passion for community-based rewards to Asia-Pacific's focus on travel benefits, regional differences clearly underline the necessity for customer data platforms and tailored loyalty strategies. "Deep market-specific research is crucial to understanding and meeting the diverse needs of customers across regions," said Tobias Dengel, President of WillowTree, a TELUS International Company. "By creating shared infrastructure that enhances efficiency, while maintaining the flexibility to adapt to regional nuances, brands can develop truly personalized experiences." Intrigued? Download our full report to glean more insights on how financial brands can cater to varied global markets and drive personalization in loyalty programs: https://lnkd.in/ev4PPgAm Explore how our unique approach to #DigitalCX, #DataAI, and #CustomerLoyalty can transform your brand’s loyalty programs: https://lnkd.in/ep-rTvyr #LoyaltyPrograms #FinancialServices #CustomerExperience #DigitalTransformation