Dorian S.

Technology is changing fast, with new updates and releases constantly coming out. This pushes us to keep learning. But with so much information available, how do you focus on what’s really important? I think it's best to learn the technology and features you’ll use every day. Getting certifications is great, but if you don’t use that knowledge regularly, you might forget a lot of it in just 2-3 months. That’s why I believe that learning without regular practice doesn’t help much in the long run. Find the areas where your knowledge is lacking and work on them. And remember, your career is in your hands!

Apart from learning and asking questions, you also need to work on skills that help you understand whom to ask and what to ask. If you don't know something, Google it! If there is no answer or you have concerns, ask your mentor. If you don't have a mentor, ask your colleagues whom you should approach with your questions. Note that you must demonstrate that you searched for a solution before and didn't find one.

Totally true about mastering your skills, but I would rephrase it to say that you need to find your place in the Salesforce ecosystem. In Salesforce, you can wear different hats, meaning that even if you started as a Developer or Admin, you can also become a Consultant or Sales Rep. As an example, I'd like to share details about my professional journey. I began working with Salesforce CRM as an Admin, then transitioned to a Developer role. Currently, I'm working as both a Consultant and an Admin. My advice to you is to never stop. Find your own path in your Salesforce career journey.

Imagine you own a bakery. Your CRM system shows that most customers buy cupcakes on Fridays. With this insight, you can run a special Friday cupcake promotion. Your team will see that understanding customer habits helps in planning better promotions, leading to higher sales. CRM is just a tool, so you need to know how to get the most out of it to achieve amazing results.

CRM tools make sales easier and more effective by tracking interactions and automating tasks. Here's how: - All calls, emails, and meetings are logged in one place. For example, if a customer had a problem before, the team can see it and follow up without asking the customer to repeat themselves. - With all data in one spot, the team can see new sales chances. For example, if a customer buys a printer, the CRM can suggest selling them ink next. - CRM handles repetitive tasks like sending follow-up emails. This frees up the team to focus on closing deals and building relationships. - CRM tracks how well marketing campaigns are doing, helping the team adjust for better results. You can boost your sales, and with CRM it's easy.

One of the best things about CRM is how it keeps all customer data in one place. Imagine this: instead of searching through emails, spreadsheets, and random notes to find a customer’s info, everything is well organized in one spot. For example, if a customer calls with a question about their last order, anyone on the team can quickly look up their profile, see what they’ve bought, and check past conversations. This saves a ton of time and makes the experience smoother for both the customer and the team. When your team sees how easy it is to access customer information with CRM, they’ll really appreciate how it makes their jobs easier and improves customer service.