HelpDesk

Managing a customer service team? Our reports give you a clear, in-depth view of your team’s performance: ✅ Track the number and source of tickets, ✅ Keep an eye on customer satisfaction to ensure you're on the right path, ✅Monitor response times and ticket resolution efficiency. Everything is presented in a simple, easy-to-read visual format!

Our team of Support Heroes includes around 30 teammates, working 24/7/365. Creating their shift schedule is like solving a puzzle! We need to consider crucial factors such as break times, covered communication channels, and more to ensure we keep their satisfaction high. Read on to learn how to better plan your shifts (spoilers: your HelpDesk will help you with that!). 👉 https://buff.ly/3T6nS6A

Managing employee schedules can feel like juggling, but a good scheduling solution can make all the difference. Learn how you can use HelpDesk to take care of the scheduling for you! https://buff.ly/46WRGbk

Did you know that HelpDesk is featured on the Capterra Shortlist, showcasing the highest-rated and most popular software products? 🎉 Check out our users' reviews! 👇 https://lnkd.in/dvXQ5ctZ

We know that deciding who will handle an upcoming ticket can take some time. Fortunately, HelpDesk can cover that for you! Automatically distribute tickets to your team by setting up round-robin, random, or specific agent assignments. https://lnkd.in/dpaxTYrK

🚨 Introducing a new feature for HelpDesk Admins - the audit log! You can now track every change happening in your system. Check out the changes made, their authors, and the exact times. This detailed log is invaluable for maintaining operational integrity and can be crucial when troubleshooting or reviewing past actions.

There are plenty of use cases for HelpDesk automated workflows that can assist you in your work! Here are just a few: ✅ Automatically prioritize customers with credit card issues to avoid losing a sale. ✅ Automatically send a feedback request each time you resolve a case. ✅ Automatically assign your VIP customers to their Key Account Managers.

HelpDesk + Jira = 💚 With the HelpDesk and #Jira integration, you can automatically populate Jira issue fields with data from HelpDesk tickets or our AI assistant. This makes processing data with these two software tools smooth and efficient! https://lnkd.in/dxdvdr-Z

✅ 4000 tickets weekly (!) handled using automation ⏲️ Average First Response Time reduced to just 1 hour 📬 53.9% of tickets created through email These are the results of one of our great customers – p4p.partners. This interactive gaming company manages 54 teams working on diverse cases. They chose HelpDesk to manage their support with one centralized platform. Their results were impressive! Read more about the P4P case! https://lnkd.in/dRpsNzVU