LiveBank - Customer Engagement Platform

LiveBank - Customer Engagement Platform

Usługi i doradztwo informatyczne

Kraków, Małopolska 2477 obserwujących

An omnichannel communication hub for secure and efficient banking

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Informacje

LiveBank is a unique, fintech solution that helps financial institutions fill the gap between cost-effective, self-care ebanking and branches that are rich in advice and effective in terms of conversion rate. This virtual branch lets banks engage with the customer using dynamic offers and real-time, online assistance through Video & Voice Calls, Live Chat, Co-Browsing, Screen-Sharing, Secure File Exchanging, Digital Document Signature, Digital On-boarding (eKYC), Biometrics and many other features. This is the first platform with built-in support for a bank's sales and operational processes, including cross-selling/up-selling through the presentation of personalized offers and the possibility of problem-free handling of many issues during a single video session, with the option of transferring the customer to experts in the requested areas. Results? 90% of customer satisfaction even 45% video calls (standard rate is 15%) 20% recovery of lost sales The virtual service is the key to improve banking processes, attracting new customers, increasing customer loyalty and improving customer intimacy, support sales and aftersales processes, set up in compliance with the applicable legal regulations and internal regulation of the bank. LiveBank is a modern and comfortable channel of communication guaranteeing the highest level of satisfaction. The system is perfectly tailored to the banking sector, as well as to the insurance, credit union, telecommunication, medical and healthcare sectors.

Witryna
https://livebank24.com/
Branża
Usługi i doradztwo informatyczne
Wielkość firmy
201-500 pracowników
Siedziba główna
Kraków, Małopolska

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