4.3
613K reviews
50M+
Downloads
Content rating
Everyone
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About this app

Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.

■ Discover the convenience of smart home appliances through the Home tab.
 - Control your IoT home appliances from anywhere with our app.
 - Get personalized recommendations for managing appliances based on usage history.
■ Experience ThinQ UP appliances that evolve with you.
 - Customize the start and end melodies for different home appliances.
 - Download new cycles for your washing machine, dryer, styler, and dishwasher.
■ Discover new ways to use your home appliances.
 - Check out special laundry care techniques in the Discover tab.
■ Create smart routines to match your needs.
 - Automatically turn on the lights and air purifier when it’s time to wake up.
 - When you’re on vacation, automatically turn off products to save energy.
■ Monitor your energy consumption data quickly.
 - Use Energy Monitoring to compare your power usage with your neighbors’.
 - Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
 - Use the Smart Diagnosis function to check your product’s status.
 - Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Ask our AI-powered chatbot about ThinQ home appliances 24/7.
 - Our chatbot provides answers tailored to your product’s situation and condition.
■ Conveniently reference LG home appliance manuals in one place.
 - Access a range of content, including function descriptions and essential usage solutions for products.

※ Services and features may vary depending on your product model and your country or region of residence.

The accessibility API is used only to transmit the signal that users input to the TV remote control to the smartphone when using the ‘View Phone Screen on TV's Larger Screen’ function in the LG ThinQ app.
We do not collect or use your information except for the minimum information necessary to operate your smartphone.

* Access Permissions

To provide service, optional access permissions are required as shown below. Even if you do not allow optional access permissions, you can still use the basic functions of the service.

[Optional Access Permissions]
• Calls
- To contact the LG Service Center

• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.

• Nearby devices
- To find and connect to nearby Bluetooth devices when adding a product to the app.

• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To add products recognized by QR codes.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
- To use the AI oven Cooking Record feature.

• Files and media
- To attach and set my profile picture in Photos.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Microphone
- To check product status via Smart Diagnosis

• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.
Updated on
Jul 15, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.3
602K reviews
Colleen Posley
July 5, 2024
It's such a good idea. I love that I can turn the AC on and off from elsewhere in the house. But I don't understand why programming a Turn Off time is so fiddly. I can read, so I've done what the manual says. Ive tried troubleshooting. I've tried help forums. I've even tried plain old Googling for help. Nothing works. App is up to date, Bluetooth is on, action and time are set. And it NEVER HAPPENS. I want to like this app, but I really can't.
3 people found this review helpful
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LG Electronics, Inc.
July 5, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us via 1:1 support feature within the app or at [email protected]. Thank you. ^LG
Zero Cool
July 10, 2024
All that I have to use with the ThinQ app so far is a nice microwave. And I don't have any complaints as of yet. I really like being able to turn the over the stove light on and off from the app though. However, it sure would be funny, and fun even, if I could choose my own, "microwave is done cooking," chime, as well as the chime for turning the light on, AND the chime for turning the light off. You know, using my own audio files.
17 people found this review helpful
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LG Electronics, Inc.
July 10, 2024
We really appreciate your feedback. We will consider it and improve our app in the new version. If you have questions or other suggestions please contact us via 1:1 Support within the app. ^LG
Nathan Dunsmore
July 10, 2024
Cant connect to the minisplits or washer/dryer anymore. I can see all devices in my network. They are all pingable. I get notifications but canNOT operate functions (on/off, switch from heat to cool, change temperature sets etc). It is either the app or LG cloud, but I can find no info. Used to be so handy Edit: After shutting off the power to the HVAC units, deleting the app and then reinstalling, it reestablished communication. There has to be an error in the most recent update
Did you find this helpful?
LG Electronics, Inc.
July 10, 2024
Please delete and reinstall the ThinQ application. If this does not resolve the issue, please send a message via 1:1 Support with a copy of your review, your phone’s model number, OS version, and the ThinQ application version. ^LG

What's new

Dark mode is now available for the ThinQ app.