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In my previous review, I gave true wallet 1 star because it did not allow foreigners living here to sign up, which is just racist. They actually listened and solved that issue. However, many parts of the app is still in Thai. The fingerprint scanning page is completely in Thai and does not work. And I cant seem to figure out a way to redeem my true points into cash for wallet, because everything is in Thai! Also, the car insurance function does not work. You think foreigners dont have cars?
62 people found this review helpful
True Money Co. Ltd.
November 13, 2019
Hi Mustavi, we're working on translating the rest of the app into English; thanks for your patience. Sorry we don't yet have TruePoints in English -- to redeem, open the TruePoints screen, click the right-hand tab, tap on the amount you want, tap the orange button, and run the USSD code by calling it. Regards, Christian [TrueMoney product]
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Axel Gembe
Terrible UX. Cumbersome to sign up, the passport scanner is extremely finicky, there is no option for my Visa type despite it being accepted when selecting Work Permit. Then you can't pay for Steam games / use PromptPay because it tells you you need to verify your account. When trying to verify the staff at 7-11 didn't know what to do because the option isn't there and the True store after trying a few things told me this is for Thai citizens only. Many hours wasted for a pretty useless wallet.
2 people found this review helpful
True Money Co. Ltd.
November 20, 2022
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![](https://play-lh.googleusercontent.com/a-/ALV-UjXDnBHCY0Jc4NKv_httZrpkUNKDXufcGjvVZf4mPx0ef6yh6dmqKQ=s32)
Jason
After leaving Thailand, True Money are notified of a change in visa and immediately remove access to the account. They do not give notice, they do not give you an opportunity to remove funds and close the account. Instead, you have to contact customer services who send a lengthy email and a pdf form with lots of document requirements. They are stealing money. When I arrive back in Thailand, I will pay cash at 7-11 and will not reinstall True Money. Not recommended for foreigners. Disgraceful.
42 people found this review helpful