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  1. What are some of the advantages of the clearinghouse?

    Updated The clearinghouse program:   May include more personalized and comprehensive coverage options than what is available through Citizens Compares private-market offers that may cost less than... Date Updated: 08/23/2024

  2. How do I find the mobile home manufacturer and model names?

    Updated The mobile home manufacturer and model names can be located by using the Department of Housing and Urban Development (HUD) label, which is located on the exterior of the mobile home, compliance... Date Updated: 08/23/2024

  3. What information can I find on my policy "Declarations" page?

    Updated Your Declarations page has the following information: Policy type Policy number Agent contact information Total premium amount Refer to the samples below for details. Personal lines policies: The... Date Updated: 08/23/2024

  4. What are the roof age requirements for personal residential policies?

    Updated Documentation of full roof replacement is required for the following properties to be eligible for coverage: Homes with tile, slate, clay, concrete or metal roofs more than 50 years old Homes with... Date Updated: 08/26/2024

  5. How can I submit my payment to Citizens?

    Updated Citizens has a variety of ways to pay your premiums: By Phone Personal Lines and Commercial Lines policyholders can pay their premium payments 24/7/365 via the automated phone payment system. Call... Date Updated: 08/23/2024

  6. What is required to qualify for opening protection credit?

    Updated Personal Lines: To qualify for opening protection Class A (Hurricane Impact) or Class B (Basic Impact), all exterior openings or all glazed exterior openings in buildings, which includes doors... Date Updated: 08/26/2024

  7. When is a four-point inspection needed?

    Updated A four-point inspection is mandatory on any Personal Residential Multiperil application for homes more than 20 years old. The inspection must be completed within the last year by a verifiable... Date Updated: 08/26/2024

  8. What is Depopulation?

    Updated Depopulation is the program the Florida Legislature authorized Citizens to develop to reduce the number of its insured properties and exposure. Under the program, created by section 627.351(6)(q)... Date Updated: 08/26/2024

  9. How long is a wind mitigation inspection valid?

    Updated Provided no material changes have been made to the structure, wind mitigation inspections are valid for up to five years from the date of the inspection.     Date Updated: 08/23/2024

  10. How do I find out how old a mobile home is and who manufactured it?

    Updated The Department of Housing and Urban Development (HUD) data plate on the interior of every mobile home is where you verify the age and manufacturer of a mobile home. The data plate will be located on... Date Updated: 08/23/2024