Twimbit

CX leaders from the Philippines, Malaysia, and Singapore gathered at Genesys' "Bytes & Brews" events in May 2024 for insightful discussions on the transformative power of AI in Customer Experience (CX). ✨ Our Managing Director, Manoj, and CX Principal Consultant, Shivanu, highlighted how AI can revolutionize CX by enabling personalised interactions, efficiency and proactive support. These advancements are crucial for businesses to thrive in the experience economy. Here are three key priorities for CX teams in the next 12-24 months: Integrating AI into CX: - Leverage AI tools and technologies to personalize and enhance customer journeys and drive efficiencies - Focus on employee journeys: Empower agents with AI-powered tools to improve their work efficiency and satisfaction - Rethinking customer journeys: Understand how AI will impact your customer journey and design journeys around customer needs. Genesys, Louis LW Teoh, Ericia Lim, Robert Billing #AIinCX #CustomerExperience #ExperienceEconomy #CXInnovation #AIRevolution #CustomerJourney

CX Stars is Back! Are you ready to shine? Nominate your company for the CX Stars program and be recognised as a leader in customer experience! Last year, we discovered some incredible companies setting the bar high with their outstanding CX practices. This year, we're diving deeper into CX practices and innovation to recognise more exceptional businesses. How to participate: 1. Fill out a simple form. 2. Attend an interview with our CX experts. 3. Let us do the rest! Learn more and nominate now: https://lnkd.in/gtQ8rNaz Don't miss this opportunity to showcase your company's commitment to customer excellence. #CustomerExperience #CXStars #CXExcellence #CustomerSuccess #CXInnovation

IndiGo (InterGlobe Aviation Ltd) has set a new standard in customer experience, blending digital innovation with convenience. From their AI chatbot 6Eskai, which handles queries in 10 languages, to the “Plan B” feature that simplifies flight rescheduling, IndiGo is transforming the way India travels. Their focus on seamless digital integration—like hotel bookings via app and personalized recommendations—has helped them capture 60% of the market. Recognized for excellence, IndiGo continues to lead with innovation, proving that digital transformation is key to success in the aviation industry. Read the full blog to discover how IndiGo is shaping the future of air travel: https://lnkd.in/gSZR_Z6x Harshit Gulati #DigitalTransformation #Aviation #CustomerExperience #AI #Innovation #IndiGoAirlines

In the ever-evolving world of banking, APAC’s leading banks are setting new standards in digital account opening. Our report, "Top 10 APAC Banks to Ace Digital Account Opening," uncovers how these innovators are using AI, biometric verification, and gamification to revolutionize the onboarding process.   Whether it's AU Small Finance Bank's personalized video banking or Axis Bank's voice-enabled account management, these banks are making account opening faster, more secure, and user-friendly. From two-minute setups by Revolut to Trust Bank's no-fee currency exchanges, these advancements not only meet modern customer expectations but also build lasting loyalty.   Read the full report to uncover all the details: https://lnkd.in/gUZQwucr   AU SMALL FINANCE BANK, Axis Bank, PT Bank Jago Tbk, UOB, HDFC Bank, Revolut, Fi, Trust Bank Singapore, SCB – Siam Commercial Bank   #DigitalBanking #Innovation #CustomerExperience #APACBanking #Fintech #CustomerOnboarding

Tomorrow, Assembly will be in Cambodia for the first time, hosting an exclusive roundtable on "The Future of Banking" in partnership with F5. We'll explore how AI advancements are reshaping banking services and structures, discuss trends in securing cloud networks, and share insights into new technologies and threats affecting the future of banking. #AssemblybyTwimbit #FutureofBanking #AIinBanking #BankingInnovation #CambodiaChapter

India's top 8 banks saw remarkable growth in FY-2023, with net revenues surging from USD 14.3 billion to USD 19.1 billion and net profits climbing 36% from USD 16 billion to USD 22 billion.Kotak Mahindra Bank led the way in fee income, reporting a 25% increase.    Notably, the average Net Interest Margin (NIM) rose from 3.65% to 3.99%, reflecting better financial performance. Additionally, the Non-Performing Loans (NPL) ratio improved from 3.54% to 2.99%.   For more insights and detailed analysis, read the full report: https://lnkd.in/gZysMj6K   State Bank of India, Kotak Mahindra Bank, ICICI Bank, Axis Bank, Bank of Baroda, HDFC Bank, IndusInd Bank, Canara Bank   #IndianBanks #FinancialGrowth #BankingSector #FY2023 #EconomicInsights #TwimbitAnalysis

Top telcos in Southeast Asia are showcasing their prowess in customer experience by simplifying browsing, onboarding, and recharge processes. Yet, an exciting trend is emerging – gamification. By integrating game-like features into their services, telcos like PT Smartfren Telecom Tbk, AIS, and StarHub are boosting user engagement and retention. Drawing inspiration from platforms like Duolingo and Shopee, these telcos are enhancing customer loyalty and creating vibrant communities. Discover how gamification is transforming telcos and what this means for the future of customer experience. Read the full blog to learn more: https://lnkd.in/g-VEuT7i Syahirah R. #TelecomInnovation #Gamification #CustomerExperience #Telcos #UserEngagement

Are banks embracing the future with AI? Our latest AI Radar Banking report reveals a seismic shift: traditional banking is being revolutionized by Artificial Intelligence. Here's a sneak peek at how AI is transforming the financial sector and driving intelligent automation.   Key Insights: - Morgan Stanley: Enhancing client interactions with AI-powered tools to boost productivity and client engagement. - KB Kookmin Bank 국민은행: Revolutionizing customer service with AI bankers at kiosks, improving efficiency and satisfaction with over 500,000 interactions managed. - Capital One: Leading the way with AI-driven anti-money laundering (AML) and fraud detection systems, significantly reducing false positives and enhancing regulatory compliance. - Commonwealth Bank of Australia (CBA): Exploring AI to enhance digital banking services, reduce costs, and improve customer experiences. - Royal Bank of Canada (RBC): Integrating AI to transform customer-facing operations and trading efficiency, showcasing a commitment to innovation.   AI is not just a trend; it's a transformative force redefining banking. Embracing AI responsibly ensures a future where banks can anticipate needs, personalize services, and mitigate risks, all while maintaining ethical standards and protecting user privacy.   Dive into the full report for a deeper understanding of how AI is shaping the future of banking: https://lnkd.in/gz9Z5BmZ   #AI #Banking #Innovation #CustomerExperience #Fintech #TechTrends

Saudi Arabia continues to solidify its position as a digital powerhouse in the Middle East, reflected in its robust telecommunications sector. The Kingdom's top telcos—stc, Mobily, Zain KSA, and Omantel—collectively generated USD 22.8 billion in 2023. With stc leading in market share and innovation, Zain KSA focuses on expanding its digital ecosystems, Mobily prioritizes exceptional customer experiences, and Omantel maintains a strategic investment in Zain Group. The sector’s growth is driven by increased CAPEX, 5G expansion, and innovative digital services. For a deeper dive into the strategies and financial performances of these leading telcos, read the full report: https://lnkd.in/gTTzf_xG #SaudiTelecom #DigitalTransformation #5G #TelecomIndustry #MiddleEastInnovation

Next up: Mumbai, India! Assembly is thrilled to continue the tour in this vibrant city. Tomorrow marks our second stop in India.   We'll be delving into 'The Invisible Bank' and exploring 'Evolving Beyond Digital: Rise of Invisible Banking' alongside top banking leaders in the city.   Stay tuned for exclusive insights from our Mumbai Chapter!   #AssemblyonTour #ThoughtMachine #BankingInnovation #MumbaiChapter