Articles by Angelina
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Essential Skills of HR Professionals in 2019
Essential Skills of HR Professionals in 2019
By Angelina Chua
Contributions
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How can you identify the most important skills and traits for remote work through talent analytics?
Plan engagement programs where the remote workforce can participate as well, engagement scores and pulse surveys results can provide an indication of what can be further improved upon. Regular check ins provide an additional touch points to foster a culture of care. For remote workforce, their well-being should also be top of the mind as they have lesser opportunities for face to face social engagements with other colleagues, providing additional resources such as e-learning programs / coaching can help to support their overall growth in the organization
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How can you engage team members who are disinterested in their work?
When team members are disengaged, take an active interest to understand the reasons for their disengagement. Find out the triggers for their behavioral change, and have conversations to discuss and explore ways to work through the challenges together. Typical disengagement triggers may include a lack of understanding between parties, not finding common grounds/purpose, a lack of recognition and appreciation, or simply a way of giving up, resulting in quiet quitting. There is no magic formula to revive engagement other than to inspire a positive change. It is crucial to re-energize and re-ignite by continually reinforcing a positive mindset and reframing the challenges or seeking help from a mentor or coach who can help uncover blind spots
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How can you improve your personal brand as a self-employed consultant?
Effective Personal branding is a reflection of the authentic self. Radiates authenticity and build meaning relationships. Understand your purpose and how you can find a deep connection between your own purpose in life and how this might also resonates with others and how you can add value to them. Personal branding is also your personal values and how you live these values in your daily interactions with others. Personal branding is never built as a means to sell, but rather build your true authentic self to add value to others. Knowing that making a difference to others life and creating an impact and to be able to share efforts in this can be both inspirational as well as a great way for your personal brand to radiates authenticity
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Why should you invest in customer service training for your employees?
Customers experience at the various touch points will influence the customers future investment/purchasing decisions, customer service by an organization’s employees can assist the organization to up its ante in creating a highly differentiated and exceptional customers experience, which will in turn boost its customers retention and NPS. In a highly digitalization world, customers generally will choose self service where possible to save the hassle, when that’s not possible, that’s where customer service can make an impact and difference. It’s no wonder that organizations will continue to invest in training their customer service. Superior customer engagement is only possible when their employees are highly engaged and trained.
Activity
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🚗 Calling all drivers! How well can you parallel park? In this episode, we got 2 drivers: Aloysius and Alice, both with different years in driving…
🚗 Calling all drivers! How well can you parallel park? In this episode, we got 2 drivers: Aloysius and Alice, both with different years in driving…
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The concluding paragraph (reproduced below) resonates. “Your experiences matter more than you may realize. The key is to use them to amplify and…
The concluding paragraph (reproduced below) resonates. “Your experiences matter more than you may realize. The key is to use them to amplify and…
Liked by Angelina Chua
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Will you pay the rent for a stranger who did your nails? 💅 A class act for personal branding you never imagine: American singer, Madison Beer…
Will you pay the rent for a stranger who did your nails? 💅 A class act for personal branding you never imagine: American singer, Madison Beer…
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Licenses & Certifications
Honors & Awards
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Asia's Top 50 HR Leaders
SpeakIn
SpeakIn acknowledges the paramount importance of thought leadership and influence within the Human Resources landscape across Asia. We firmly believe that visionary leadership in HR not only drives organizational success but also shapes the future of work in our diverse and dynamic region. As we prepare to recognize and celebrate the most influential HR leaders in Asia, we are committed to honoring individuals who have demonstrated exceptional leadership, innovation, and impact in advancing the…
SpeakIn acknowledges the paramount importance of thought leadership and influence within the Human Resources landscape across Asia. We firmly believe that visionary leadership in HR not only drives organizational success but also shapes the future of work in our diverse and dynamic region. As we prepare to recognize and celebrate the most influential HR leaders in Asia, we are committed to honoring individuals who have demonstrated exceptional leadership, innovation, and impact in advancing the field of HR and fostering organizational excellence.
The top HR thought leaders were selected based on a rigorous selection process that considered factors such as innovative HR practices, leadership and vision, impactful contributions, commitment to learning and development, diversity and inclusion efforts, industry recognition and influence, positive organizational impact, and ethical leadership. -
HR Icons 2024 Most Influential HR Leaders from Singapore
ETHRWorld South-East Asia
HR Icons 2024 Most Influential HR Leaders from Singapore
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The Best HR Leaders in Asia | The Human Resources Hot List 2024
Human Resources Director Asia
HRD Asia's fifth annual report highlights 25 HR leaders who excel in leadership and diversity.
See the full Hot List 2024 here.
https://hubs.la/Q02k5krN0 -
Global Power Leaders of 2023
White Page International
Global Power Leaders of 2023, recognized at the 11th White Page Leadership Conclave 2023 in Dubai.
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Top Most HR Leaders
CHRO Asia
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HR Icons 2023: Celebrating the 100 most influential HR leaders from Southeast Asia
ETHRWorld Southeast Asia
https://hrsea.economictimes.indiatimes.com/news/industry/hr-icons-2023-celebrating-the-100-most-influential-hr-leaders-from-southeast-asia/96830058
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10 Women Leaders to Follow in the L&D Space
KNOLSKAPE
KNOLSKAPE observed March as the Women's Month, and we wanted to end the month by highlighting how several women leaders in Learning and Development (L&D) are going full-throttle to drive/help businesses through a problem-solving aptitude, innovation, a sense of stewardship, and bent to drive their associates/teams towards organizational…
KNOLSKAPE observed March as the Women's Month, and we wanted to end the month by highlighting how several women leaders in Learning and Development (L&D) are going full-throttle to drive/help businesses through a problem-solving aptitude, innovation, a sense of stewardship, and bent to drive their associates/teams towards organizational success.
https://www.linkedin.com/posts/knolskape_learninganddevelopment-lnod-womenleaders-activity-6914805946443591680-bObh?utm_source=linkedin_share&utm_medium=member_desktop_web -
40 Most Influential HR Leaders across South East Asia
peopleHum
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HRD Hot List 2022
Human Resources Director
Recognised for outstanding leadership, and for commitment to creating healthier, happier and more engaged workplaces, with the tools to thrive against a backdrop of ongoing challenges.
https://www.hcamag.com/asia/news/general/hrd-asia-reveals-2022-hot-list/323971 -
Asia’s Woman Leader
World Women Leadership Congress & Awards
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Top HR Influencers in Asia
Grove HR
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Best HR Leader (Finalist)
HR Fest Awards 2020
Besides showcasing the latest technology and bringing the HR community together, the HR Tech Festival Asia 2020 recognises the outstanding achievements of the region’s top HR leaders, companies and teams.
https://www.hrtechfestivalasia.com/awards -
HR Leader of the Year Award (Finalist)
HR Excellence Awards 2019
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Leading HR Leader
Singapore Human Resource Institute
The Leading HR Leader Award is awarded to an individual for demonstrating outstanding leadership capability to conceptualise, initiate and implement innovative HR Practices.
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Women Super Achiever Award
World HRD Congress
Languages
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English
Native or bilingual proficiency
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Chinese
Native or bilingual proficiency
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Hokkien
Professional working proficiency
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