Gerald Paul Tan

- Analyse broad learning needs across the board, identify in-demand skills, and curate appropriate programmes to facilitate the upskilling of staff.
- Ensure that the suite of onboarding e-learning modules remain relevant and useful to new hires. Run the monthly in-person induction programme with consistently high ratings from participants (~4.8/5.0).
- Policy owner for Teambuilding policy, Professional Membership Applications and Staff Development Scheme.

Recruitment & Employee Experience
- Co-Developed and ran ESG's pilot Onboarding Programme for new hires, engaging both internal and external stakeholders to ensure a positive and memorable learning experience for all attendees
- Oversaw all matters pertaining to temporary staff across all divisions, from hiring to exit
- Helped to develop and standardise recruitment policies during the merger period of SPRING and International Enterprise Singapore
- Oversaw online platforms… Show more

Recruitment & Employee Experience
- Co-Developed and ran ESG's pilot Onboarding Programme for new hires, engaging both internal and external stakeholders to ensure a positive and memorable learning experience for all attendees
- Oversaw all matters pertaining to temporary staff across all divisions, from hiring to exit
- Helped to develop and standardise recruitment policies during the merger period of SPRING and International Enterprise Singapore
- Oversaw online platforms involved with the recruitment process (written assessments, online video interviews, PPA), raising procurement papers when necessary
- Business Partner to Management Associates, taking care of their HR needs (in terms of performance, admin etc) throughout the duration of their 1 year programme
- Assisted in outreach efforts through various channels (tertiary institutions, BrightSparks etc.) to engage potential candidates for the Management Associate Programme
- Organised the scholarship awards ceremony for the inaugural batch of Enterprise Singapore Global Executive Scholars
- Policy owner in charge of: Local Transport, Long Service, and Team Building/Bonding policies.


Organisational Development
- Planned and organised board-wide townhalls thrice-yearly.
- Organised Learning Journeys and Fireside Chats to allow officers to gain a deeper appreciation of how the organisation's work helps to create positive impact on our local enterprises, and to understand the real challenges that these enterprises face on the ground
- Part of Staff Engagement committee during our office move exercise from 2018 - 2020, helping the team to work with all levels of stakeholders to drive change management over various phases of the move
- In charge of driving participation and engagement on the Workplace by Facebook platform
- Worked with a team of officers & leaders across the organisation to organise year-long engagement activities e.g. Wellness Month, Sports Day, Family Day etc. Show less

Starting out as a Learning & Development Executive at Home-Fix, I advanced to become Assistant Manager in the Human Resources & Admin Department in 2016.

Learning & Development
• Administer WSQ’s Quality Assurance Framework as the Management Representative of the Approved Training Organisation (ATO), ensuring preparedness for Continuous Improvement Review (CIR) audits
• Master Trainer and Assessor for in-house WSQ courses
• Maintain organisational profile, submit applications… Show more

Starting out as a Learning & Development Executive at Home-Fix, I advanced to become Assistant Manager in the Human Resources & Admin Department in 2016.

Learning & Development
• Administer WSQ’s Quality Assurance Framework as the Management Representative of the Approved Training Organisation (ATO), ensuring preparedness for Continuous Improvement Review (CIR) audits
• Master Trainer and Assessor for in-house WSQ courses
• Maintain organisational profile, submit applications for Training Grants and Absentee Payroll on SkillsFutureSG Portal
• Diagnose performance gaps at the workplace, and develop & implement workplace learning interventions to meet training needs and business objectives. Currently a learner in Institute of Adult Learning’s Certified Workplace Learning Specialist (CWLS) programme.
• Develop E-Learning Content & Assessments (LearningSpace.sg)
• Facilitate weekly NorthLight Work Experience sessions with students to give them exposure to retail store operations
• Project Manager for Virtual Trainer project, in collaboration with IMDA and Taiger: utilising artificial intelligence to develop a learning platform & knowledge base for staff
• Work closely with SkillsFuture Mentor to enhance the company’s learning & development systems and processes
• Design & Conduct orientation/induction programme for new staff
• Conduct/facilitate any ad-hoc non-WSQ training as necessary
• Document elements of retail operations – creating instruction manuals, flowcharts, FAQs etc.
• Liaise with external partners for projects/collaborations pertaining to Learning & Development Show less