About
At Amazon Web Services, my mission is to empower partners with the skills to deliver…
Articles by Guru
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Creating Lasting Connections: Positive Power of networking in good and bad times
Creating Lasting Connections: Positive Power of networking in good and bad times
By Guru Vishwanath
Activity
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Are you ready to elevate your contact center experience? I’m thrilled to present alongside Mitch Aubin and Bradley White from Toyota Motor at…
Are you ready to elevate your contact center experience? I’m thrilled to present alongside Mitch Aubin and Bradley White from Toyota Motor at…
Liked by Guru Vishwanath
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Excited to announce my new role to lead #Microsoft's #Ecosystem of #Global #Software #Companies. The #software #ecosystem as we know is transforming…
Excited to announce my new role to lead #Microsoft's #Ecosystem of #Global #Software #Companies. The #software #ecosystem as we know is transforming…
Liked by Guru Vishwanath
Experience
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Education
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Indian Computer Academy In Assoc with Harvard Univ. DCE
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Activities and Societies: Was an active participant and contestant in road rallys on motorbikes as a rider and navigator. Took part in K-1000 and other rallys in the Bangalore region.
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Licenses & Certifications
Volunteer Experience
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Amateur Boxer
White Collar Boxing
- 3 months
Children
White Collar Boxing trains professionals with no prior boxing experience for 12 weeks for a one night only Black Tie event to raise money for Cambodia Children Surgical Centre. The centre provider surgery facilities to children (more than 10K). The boxers, men and women, enter a ring to raise money for the centre by asking friends and co-workers to pledge by auction items, raffles ticket, dinner ticket sales.
Courses
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Project Management Institute
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Projects
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ANZ Bank - Transformation Program (Singapore and Hong Kong)
ANZ Bank had acquired the retail and card business from RBS as part of the take over, telephony systems, Phone banking, Telesales, IP Telephony, Contact Centres. The ANZ Transformation Program under the name of "Wave 1 Integration" was leading the charter to ensure the separation of systems from RBS Bank and establishing integration to existing ANZ systems and implementation of new systems. Servion was tasked by ANZ Bank to help in the transition of the telephony and contact centres for…
ANZ Bank had acquired the retail and card business from RBS as part of the take over, telephony systems, Phone banking, Telesales, IP Telephony, Contact Centres. The ANZ Transformation Program under the name of "Wave 1 Integration" was leading the charter to ensure the separation of systems from RBS Bank and establishing integration to existing ANZ systems and implementation of new systems. Servion was tasked by ANZ Bank to help in the transition of the telephony and contact centres for Singapore and Hong Kong. HKMA (Hong Kong Monetary Authority) and MAS (Monetary Authority of Singapore) had given very strict timelines on the completion of the program.
I was the Program Manager tasked to complete the deploy and complete the Wave 1 program for Hong Kong and Singapore. The undertaking involved in deploying close to 1000+ IP Telephony endpoints on a new platform using Cisco UCCE/IPCC technology (fully redundant, located in 2 data centres, centralised platform core to support the core functions for Singapore and Hong Kong) that included customized desktop application for the Contact Centre, Custom Applications for data management.
Languages
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English
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Hindi
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