Jason Ng

Managed e-commerce shipment flow from Shenzhen to Southeast Asia, including local warehouse receiving, cross-border trucking, air freight operations, destination customs clearance, and destination warehouse delivery.

Recognized a monthly revenue of ~USD 1 million by creating operational and air freight solutions under strict time pressure.

Negotiated with various network partners to constantly improve Service Levels while lowering operational costs. Managed all operational aspects… Show more

Managed e-commerce shipment flow from Shenzhen to Southeast Asia, including local warehouse receiving, cross-border trucking, air freight operations, destination customs clearance, and destination warehouse delivery.

Recognized a monthly revenue of ~USD 1 million by creating operational and air freight solutions under strict time pressure.

Negotiated with various network partners to constantly improve Service Levels while lowering operational costs. Managed all operational aspects remotely while based in Singapore.

Provided critical operational inputs in product development and APIs for both external clients and internal network partners. Led discussions on operational workflows to merge the gap between ground operations and product management. Show less

Leading a team of 20 staff to achieve operational excellence in various aspects of the local supply chain, from First Mile, Warehouse Operations, Last Mile Delivery and Returns Logistics.

Leading a team of 8 staff to coordinate multiple import and export lanes to and from Singapore with the regional operations team to deliver on required Service Level Agreements with clients across multiple industries while ensuring strict compliance.

Implemented an operations transformation… Show more

Leading a team of 20 staff to achieve operational excellence in various aspects of the local supply chain, from First Mile, Warehouse Operations, Last Mile Delivery and Returns Logistics.

Leading a team of 8 staff to coordinate multiple import and export lanes to and from Singapore with the regional operations team to deliver on required Service Level Agreements with clients across multiple industries while ensuring strict compliance.

Implemented an operations transformation project to automate parcel scanning, dim weight measurement, and parcel sorting using a new conveyor belt and autonomous robot system. Boosted parcel processing speed from 1200 parcels to 4000 parcels per hour.

Improved Last Mile next-day delivery performance from 85% to 96% and reduced backlog orders to less than 2% of daily volumes consistently through stringent monitoring and enforcement of SOPs.

Spearheaded a new operational initiative to offer automated parcel sorting as a value-added service to logistics partners resulting in an average increase of $50,000 in monthly revenues. Show less

- Slashed $37,000 in annual overtime costs by facilitating the job training and upskilling of 11 drivers and 1 supervisor to operate a new Fleet Management System on the vendor’s website and mobile phone apps.

- Led the procurement of 4 new Hydrogen Peroxide Vapourizer (HPV) Machines at a cost of $490,000 to enable large scale decontamination. Led multiple stakeholders through requirements gathering, trial runs, and budgetary approval with senior management to procure the new HPV… Show more

- Slashed $37,000 in annual overtime costs by facilitating the job training and upskilling of 11 drivers and 1 supervisor to operate a new Fleet Management System on the vendor’s website and mobile phone apps.

- Led the procurement of 4 new Hydrogen Peroxide Vapourizer (HPV) Machines at a cost of $490,000 to enable large scale decontamination. Led multiple stakeholders through requirements gathering, trial runs, and budgetary approval with senior management to procure the new HPV machines. Show less

3rd Rotation from Nov 18 to Jul 19 in Organisation Development.

Co-facilitated 2 Communities of Practice comprising more than 30 members over 8 months in Organisation Health and Job Redesign. Planned session activities, discussion topics, facilitated discussions and scribed discussion insights.

Implemented change management tools and communication plans for the hospital’s adoption of the Next Generation Electronic Medical Records (NGEMR) by working with the OD team on a prototype… Show more

3rd Rotation from Nov 18 to Jul 19 in Organisation Development.

Co-facilitated 2 Communities of Practice comprising more than 30 members over 8 months in Organisation Health and Job Redesign. Planned session activities, discussion topics, facilitated discussions and scribed discussion insights.

Implemented change management tools and communication plans for the hospital’s adoption of the Next Generation Electronic Medical Records (NGEMR) by working with the OD team on a prototype of the NGEMR museum which seeks to recognise efforts, celebrate milestones, and document the journey of adoption. Show less

2nd Rotation from March to November 2018

Saved S$100,000 for a logistics improvement project with a budget of S$480,000 by exercising prudence to determine critical business needs with multiple stakeholders.

Improved average inventory retrieval times by 50% as an administrative leader for a Kaizen and Value Stream Mapping Project in the Foot Care & Limb Design Centre Store.

Improved staff engagement and job satisfaction of Pharmacy Technicians by conducting 3 focus group… Show more

2nd Rotation from March to November 2018

Saved S$100,000 for a logistics improvement project with a budget of S$480,000 by exercising prudence to determine critical business needs with multiple stakeholders.

Improved average inventory retrieval times by 50% as an administrative leader for a Kaizen and Value Stream Mapping Project in the Foot Care & Limb Design Centre Store.

Improved staff engagement and job satisfaction of Pharmacy Technicians by conducting 3 focus group discussions for 40 participants over 2 months using Appreciative Inquiry. Show less

1st Rotation from August 2017 to March 2018

Analyzed the financial impact of installing a food waste digester that produces non potable water. Compared cost savings to the cost of procurement and calculated the payback period of the project. Food digester handles up to 80kg of food waste daily.

Formulated 10 critical vendor evaluation criteria in the construction of new kitchen facilities in the Integrated Care Hub as co-lead of the Tender Evaluation… Show more

1st Rotation from August 2017 to March 2018

Analyzed the financial impact of installing a food waste digester that produces non potable water. Compared cost savings to the cost of procurement and calculated the payback period of the project. Food digester handles up to 80kg of food waste daily.

Formulated 10 critical vendor evaluation criteria in the construction of new kitchen facilities in the Integrated Care Hub as co-lead of the Tender Evaluation Committee.

Operationalised a new satellite kitchen for the National Centre for Infectious Diseases (NCID) by leading 5 simultaneous equipment procurement processes to ensure readiness and scalability for peacetime and outbreak situations. Show less

Ensured the smooth operation of the NUS Chapter of Conjunct Consulting by managing operational processes, planning manpower needs, and coordinating outreach efforts as part of the executive committee.

Presented multiple deliverables to 2 different beneficiaries as an Associate Consultant in Conjunct Consulting, Southeast Asia's first social change consultancy providing pro-bono management consulting services and strategic collaborations to non-profit organisations and social enterprises in Singapore.

Provided solutions for improvement on 2 projects with 2 different beneficiaries on areas of Operations Management, Volunteer Management, and Funding by providing strategy consulting… Show more

Presented multiple deliverables to 2 different beneficiaries as an Associate Consultant in Conjunct Consulting, Southeast Asia's first social change consultancy providing pro-bono management consulting services and strategic collaborations to non-profit organisations and social enterprises in Singapore.

Provided solutions for improvement on 2 projects with 2 different beneficiaries on areas of Operations Management, Volunteer Management, and Funding by providing strategy consulting services that were guided by working professionals. Show less