“I had the pleasure of working closely with John during our team at Sitecore, and I can confidently say he is one of the most remarkable leaders I've encountered. When John joined the APJ team, the situation was challenging — no strong leadership in that region for a while, the team struggling to find its footing. However, John's impact was nothing short of transformative. In a remarkably short time, John turned the APJ CSMs into the best-performing team, achieveing the highest NPS for three years running, the lowest churn rate, and the most DemGen CSQL leads generated. His deep knowledge of customer success strategies, his innovative approach to problem-solving and team leadership were key factors in this turnaround. Beyond his technical expertise, John is an exceptional mentor. I personally sought (and benefited from) his guidance on numerous occasions—he always had a fresh perspective or a brilliant idea to offer. John is also a true people person; his dedication to his team is amazing. He is always there for his colleagues, providing support and fostering a positive, inclusive environment. The way his team speaks about him, says it all. John is a natural leader who drives success while ensuring his team feels valued and supported. It was a privilege to work with him, and I would highly recommend him to any organization looking for a strong, inspiring leader in customer success.”
About
An accomplished and results driven Customer Success and Experience Executive Leader with…
Contributions
Activity
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Reflecting on my recent business trip to Singapore, I returned energized and inspired. ✨ Singapore’s tech scene is something you have to…
Reflecting on my recent business trip to Singapore, I returned energized and inspired. ✨ Singapore’s tech scene is something you have to…
Liked by John Brunkard
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We kick off Redis Released in Bengaluru today!! The energy is incredible and we can’t wait to host our customers, partners and delegates for an…
We kick off Redis Released in Bengaluru today!! The energy is incredible and we can’t wait to host our customers, partners and delegates for an…
Liked by John Brunkard
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I have just completed a course on AI for Business and am now diving into exploring AI applications in Customer Success. In this next phase, I am…
I have just completed a course on AI for Business and am now diving into exploring AI applications in Customer Success. In this next phase, I am…
Liked by John Brunkard
Experience
Education
Licenses & Certifications
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Standard First Aid CPR + AED
Singapore Resuscitation and First Aid Council
Issued ExpiresCredential ID 202444251 -
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Project Management Professional (PMP)
Project Management Institute
Issued ExpiresCredential ID 331917 -
ITIL Expert
OGC APM Group (Loyalist Certification Services)
Credential ID 892103 -
TUM LEAN Six Sigma Yellow Belt
TUM School of Management Executive Education
Volunteer Experience
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Business Coach
Catalyst Software
- Present 3 years 2 months
Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner
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Customer-Led Growth Advisor
Catalyst Software
- Present 1 year 8 months
As Customer Success leaders we are being asked to grow revenue within our customer base, but what’s our strategy? I, along with 115 other CS leaders from top SaaS companies, have formed part of the Customer-Led Growth Advisory Board at Catalyst to answer this question.
It all comes down to one thing: Customer-Led Growth!
Customer-led growth (CLG) is a business methodology that enables exponential revenue growth through a cheaper, faster, and more reliable source: your customers. By…As Customer Success leaders we are being asked to grow revenue within our customer base, but what’s our strategy? I, along with 115 other CS leaders from top SaaS companies, have formed part of the Customer-Led Growth Advisory Board at Catalyst to answer this question.
It all comes down to one thing: Customer-Led Growth!
Customer-led growth (CLG) is a business methodology that enables exponential revenue growth through a cheaper, faster, and more reliable source: your customers. By focusing the go-to-market strategy on customers, a company will rely less on new business and grow more efficiently through expansion, advocacy, and retention. If you’re ready to make your customers your #1 source of revenue, learn more about CLG here: https://bit.ly/40FYQ03 -
Customer Success Mentor
Sharebird
- Present 1 year 5 months
Education
Customer Success Ask Me Anything Contributor - https://sharebird.com/profile/john-brunkard
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Courses
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Agile Software Development
LinkedIn Learning
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Cloud Architecture: Core Concepts
LinkedIn Learning
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Cloud Computing First Look
LinkedIn Learning
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Customer Retention
LinkedIn Learning
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Dev Ops Foundations : DevSecOps
LinkedIn Learning
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How to Be More Inclusive
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Inclusion During Difficult Times
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Influencing Others
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Leading Effective Organizations
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Leading Inclusive Teams
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Managing a Customer Service Team
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Putting ITIL® Into Practice: Applying ITIL® Foundation Concepts
LinkedIn Learning
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Quality Standards in Customer Service
LinkedIn Training
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Sales : Customer Success
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Service Metrics for Customer Service
LinkedIn Learning
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Serving Customers using Social Media
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Signature Service - Wilson Learning
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Supply Chain Foundations
LinkedIn Learning
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The 4 Disciplines of Execution - Franklin Covey
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The Leadership Challenge Workshop
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Working with Upset Customers
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Languages
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English
Native or bilingual proficiency
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Japanese
Limited working proficiency
Organizations
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Customer Value Community Member
Member
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Customer Success Leadership Network
Member
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On Deck
Founding Fellow
- PresentFounding Fellow of inaugural Customer Success Fellowship program
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Pre Sales Collective
Member
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Customer Experience Professionals Association (CXPA)
Member
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GainGrowRetain
Member
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Customer Success Association
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Project Management Institute (PMI)
Member
PMI is the leading not-for-profit professional membership association for the project management profession
Recommendations received
76 people have recommended John
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I can't stress enough how important it is to focus on your services strategy. You can't just stop at understanding what you offer; you need to ensure…
I can't stress enough how important it is to focus on your services strategy. You can't just stop at understanding what you offer; you need to ensure…
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