About
The following quote will give you a sneak peek into what makes me tick:
"Most of…
Articles by Nicholas
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The AI Advantage: Elevating Customer Experience to New Heights
The AI Advantage: Elevating Customer Experience to New Heights
By Nicholas Kontopoulos
Contributions
Activity
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I always love it when AI helps the planet. Recently I had the pleasure to speak with two businesses using AI (tradition Ai and machine learning over…
I always love it when AI helps the planet. Recently I had the pleasure to speak with two businesses using AI (tradition Ai and machine learning over…
Liked by Nicholas Kontopoulos
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After two action-packed years in startup land, I couldn’t get enough so l'm thrilled to share that l've joined Tracksuit as Customer Lead ANZ 🎉 What…
After two action-packed years in startup land, I couldn’t get enough so l'm thrilled to share that l've joined Tracksuit as Customer Lead ANZ 🎉 What…
Liked by Nicholas Kontopoulos
Experience
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Education
Publications
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Social Selling is Killing Sales
Campaignasia.com
See publicationSAP's Nicholas Kontopoulos points out that social selling is a two-way conversation, so please stop spamming him.
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Why retailers must focus on customer experience, not sales
Enterprise Innovation
See publicationFocusing on the customer experience rather than fretting solely about sales shouldn’t be a novel idea, but more often than not, the numbers take precedence over how we reach them. Customer experience continues to be seen as a cost of doing business in Asia, CMO Council concludes after surveying 287 senior marketing executives in the latest study done in collaboration with SAP Hybris, on customer experience.
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Focus on the Customer Experience not on Selling
Branding in Asia Magazine
See publicationFocusing on the customer experience rather than fretting solely about sales shouldn’t be a novel idea, but more often than not, the numbers take precedence over how we reach our Customers.
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Going dark: Less data, more decisions
Campaign
See publicationData analytics have hit a plateau. A 2015 Sloan Management study found that, less and less, companies believe analytics gives them a competitive edge, from 67 percent reported in 2012 down to 61 percent in 2014. With more data scientists, more technology, and more of everything else, shouldn't businesses be getting more of an edge? Why are we getting less?
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3 e-commerce trends for 2016
Marketing Interactive
See publicationThe commerce and marketing landscape has changed dramatically, with new and better software and solutions developed every day to help brands optimize customer interactions – we can only expect this speed of transformation to continue in 2016.
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It’s high time to move past the digital Stone Age
Marketingmag.com.au
See publicationConsumers have moved with the times, writes Nicholas Kontopoulos, and if we want to avoid extinction, our data and analytics desperately need to keep up.
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How can you measure customer experience?
Campaign Asia-Pacific
See publicationExperience is personal; much of it is based on emotions. So unfortunately, building satisfying customer experience is not as straightforward as we want it to be.
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Myth of the Magic Bullet: What Diet Pills, Athletes and CRM Have in Common
Forbes.com
See publicationThis blog explores the perils of trying to take a shortcut in developing a CRM Strategy.
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Empowering the 21st Century Sales Warrior
Customerthink.com
See publicationThis article explores the changing landscape facing today Sales Person and propose some ideas on what is needed in order to help the 21st-century Sales Warrior succeed.
Honors & Awards
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Voted the Number One Most Engaged Marketers in Singapore on LinkedIn
LinkedIn
LinkedIn compiled a list of Top 10 most engaged marketers in Singapore for 2015 following an analysis of the number of companies and groups that each follow, their engagement with content, and the items they share and publish.
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LinkedIn 2015 Power Profiles Singapore
LinkedIn
LinkedIn Power Profiles 2015 is a showcase of the most viewed professionals on LinkedIn in Singapore for 2015. These Power Profiles are not only great at what they do but have also invested in their professional identity on LinkedIn, to become the most viewed professionals in their respective fields. https://lists.linkedin.com/power-profiles/sg/industry/marketing-advertising
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Brand Leadership Award
World Brand Congress
Languages
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English
Native or bilingual proficiency
Recommendations received
26 people have recommended Nicholas
Join now to viewMore activity by Nicholas
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While I often call out the government, I must acknowledge that Australia's superannuation model is one of the greatest economic contributions any…
While I often call out the government, I must acknowledge that Australia's superannuation model is one of the greatest economic contributions any…
Liked by Nicholas Kontopoulos
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People see a couple of special cases and think success happening overnight is normal. The reality is that a majority of people's success comes from…
People see a couple of special cases and think success happening overnight is normal. The reality is that a majority of people's success comes from…
Liked by Nicholas Kontopoulos
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Larry Levine's latest book is fascinating! Selling In A Post Trust World! Be sure to pick it up and read…
Larry Levine's latest book is fascinating! Selling In A Post Trust World! Be sure to pick it up and read…
Liked by Nicholas Kontopoulos
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Don’t miss out on your chance to skyrocket your career in product marketing with insights from the biggest names in the business 🚀 Register your…
Don’t miss out on your chance to skyrocket your career in product marketing with insights from the biggest names in the business 🚀 Register your…
Liked by Nicholas Kontopoulos
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🌲 I absolutely love the great outdoors, and RVing with my family is one of my favorite ways to experience it! Our latest adventure took us to…
🌲 I absolutely love the great outdoors, and RVing with my family is one of my favorite ways to experience it! Our latest adventure took us to…
Liked by Nicholas Kontopoulos
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We’re thrilled to introduce the newest powerhouse in our team, our Social Media Marketing Manager - Amy Pulker. Amy is a social media wizard who has…
We’re thrilled to introduce the newest powerhouse in our team, our Social Media Marketing Manager - Amy Pulker. Amy is a social media wizard who has…
Liked by Nicholas Kontopoulos
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Being asked to attend Spark Festival is big. But being asked to host? Holy k*ttens! (Fill the asterisk in for yourself). For those that aren’t…
Being asked to attend Spark Festival is big. But being asked to host? Holy k*ttens! (Fill the asterisk in for yourself). For those that aren’t…
Liked by Nicholas Kontopoulos
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Eric Schmidt’s AI prophecy: The next two years will shock you
Eric Schmidt’s AI prophecy: The next two years will shock you
Liked by Nicholas Kontopoulos
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Twilio recognized in the 2024 Gartner® Magic Quadrant™ for CPaaS and positioned highest for Ability to Execute! 🚀
Twilio recognized in the 2024 Gartner® Magic Quadrant™ for CPaaS and positioned highest for Ability to Execute! 🚀
Liked by Nicholas Kontopoulos
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Today, GitHub has been named a Leader in the Gartner Magic Quadrant for AI Code Assistants. https://lnkd.in/g8m6X2Gm
Today, GitHub has been named a Leader in the Gartner Magic Quadrant for AI Code Assistants. https://lnkd.in/g8m6X2Gm
Liked by Nicholas Kontopoulos
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