Alex (He Chang) T.

A biennial International Design Conference since 1981, DESIGN 2018 held at Dubrovnik, Croatia offers broad exchange possibilities to researchers and practitioners, strategic decision makers, managers, design and engineering professionals, national or regional agencies or governmental bodies.
http://www.designconference.org/about
• Presenting Co-author for paper published in Conference Proceedings, indexed by SCOPUS and ISI
• Endorsed by The Design Society, Conference Proceedings are… Show more

A biennial International Design Conference since 1981, DESIGN 2018 held at Dubrovnik, Croatia offers broad exchange possibilities to researchers and practitioners, strategic decision makers, managers, design and engineering professionals, national or regional agencies or governmental bodies.
http://www.designconference.org/about
• Presenting Co-author for paper published in Conference Proceedings, indexed by SCOPUS and ISI
• Endorsed by The Design Society, Conference Proceedings are hosted on the Design Society database at https://doi.org/10.21278/IDC.2018.0200
Show less

The NUS Research Scholarship ("Scholarship") is awarded to outstanding graduate students for research leading to a higher degree at the University. The Scholarship consists of a monthly stipend plus full tuition fee subsidy.

The only undergraduate student speakers among renowned academics and industry professionals, Alex was invited to share about "Beautiful living by design". He discussed the Industrial Designer's perspective of using UX and Design Thinking research processes to create empathetic design outcomes for the Silver Ages.

The largest ever student gathering, representing 75 of the world’s best design schools, from 50 countries on 6 continents.

“The grad show to end all grad shows, featuring the cream of the crop from all over the globe.” - THE GUARDIAN

The Dean’s List is an award given to the top 5% of each cohort, with meritorious academic achievement, at the end of each semester

INDUSTRY-COLLAB NUS PROJECT:
In the 12 week design challenge, our team stood out from the competition by successfully utilising Service Design principles and tools throughout design process. We co-created with stakeholders and visibly demonstrated UX methods in the execution of our design research.

Our well documented UX research insights led us to uncover concrete design opportunities for elevating Customer Experience (CX) through improving both frontend touchpoints and backend… Show more

INDUSTRY-COLLAB NUS PROJECT:
In the 12 week design challenge, our team stood out from the competition by successfully utilising Service Design principles and tools throughout design process. We co-created with stakeholders and visibly demonstrated UX methods in the execution of our design research.

Our well documented UX research insights led us to uncover concrete design opportunities for elevating Customer Experience (CX) through improving both frontend touchpoints and backend service processes. The branch re-design involved envisioning new experiences for both spatial (physical space) and digital (UI) elements that benefits both customers and employees.

DELIVERED:
✔Interim: User Research (Ethnography and Contextual Inquiries), Persona-specific Journey Maps & preliminary concept propositions
✔Final: Video narrative explaining the UX Research report and showcasing envisioned Branch Banking experience incorporating DBS's corporate strategy towards Digital Transformation

ROLE:
Team Lead

RELEVANT SKILLS:
• As “Product Owner”, defined the types of high value “product features” for this project and managed the project timeline with weekly sprints.
• Invested time in knowledge sharing, check-ins and open communication among team members, which fostered a strong bond between team members; with Yeo Ren Jie & Jonathan Tsang.
• Set priorities for sprint goals and delegation of specific tasks when necessary.
• Execute key deliverables required in each phase of the project.
• Consistently engaged and built rapport with stakeholders, which enabled team to gain deep research insights.
• Awarded top prize of $3,000 and offered internship opportunity by DBS Bank. Show less

Sharing on DESIGNATHON 2016's winning project (Loop) and thoughts on designing for the Silver Ages.

Designathon 2016 is a 36 hour design marathon which aims to make lives better for the elderly. The outcome saw many design solutions which merged familiar objects with new technology. The winning products could make their way into the market.

A total of 170 participants in 33 teams took part in the DesignSingapore Council's inaugural Designathon, which took place from Saturday (Jan 9) to Sunday.

Minister for Communications and Information, Dr Yaacob Ibrahim presented the award to… Show more

Designathon 2016 is a 36 hour design marathon which aims to make lives better for the elderly. The outcome saw many design solutions which merged familiar objects with new technology. The winning products could make their way into the market.

A total of 170 participants in 33 teams took part in the DesignSingapore Council's inaugural Designathon, which took place from Saturday (Jan 9) to Sunday.

Minister for Communications and Information, Dr Yaacob Ibrahim presented the award to our team. Show less

NASA Exchange Scholarships are awarded on the basis of academic merit and are open to all NUS undergraduate students who are going on the Student Exchange Programme (SEP).

The Dean’s List is an award given to the top 5% of each cohort, with meritorious academic achievement, at the end of each semester.

An NUS project done in collaboration with Prime Minister's Office, Smart Nation and Digital Government Office (SNDGO).
Alex's individual student project on a product-service system design was featured for its empathic approach in unobtrusively integrating technology to provide elderly with an improved bedtime experience and ubiquitous health monitoring to provide a peace of mind for their Next-of-Kin.