Customer Services Officer - Business Aviation

Job Description

As the Customer Support Officer, you will be responsible for providing technical, logistical and commercial assistance to Rolls-Royce customers and Authorized Service Center (ASC) personnel through on-site support, guidance and training as it relates to customer support and the Authorized Service Center agreements. This position is primarily responsible for interfacing with our Authorized Service Centers in Singapore and the wider Asia Pacific region, along with the operators who have maintenance performed there.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of aircraft and with over 13,000 engines in service, we’re keeping the world flying.

Key Accountabilities

• Resolving operational customer issues with the ASCs and providing day to day Operational Service Desk (OSD) / Campaign and On-Wing Maintenance support covering technical & logistic aspects for ASC-based activity
• Ensuring clear communication between OSD, ASC and end customer and ensuring complete and accurate engine / component information & data transfer
• Reviewing and approving standard Work Orders such as standard Line Maintenance activities according to RR warranty and CC service level agreements with customers
• Assisting users of the ASC Application and provide training as appropriate.
  
  

Basic Requirements

• Bachelor’s degree with at least 2 years of external corporate aircraft, airframer or customer focused environment experience or
• 6+ years of external corporate aircraft, airframer or customer focused environment experience.
• Self-motivated with an ability to work independently in a multifunctional and multicultural environment.
• Planning and programme management experience
• Confident influencing and communication skills with key customer focus.
• Proficient IT skills, fluent across Microsoft Office suite.
  
  

Preferred Requirements

• Significant external corporate aircraft, airframer, vendor or customer experience
• Proven track record of exceptional customer focus and provision of top-tier service
• Experience interfacing with Technical Services, Customer Support or Program Management
• Commercial acumen, e.g., ability to read, interpret and apply contractual terms
• Ability to work across functional boundaries
• You may be required to travel to other locations in the region as and when required. .
  
  

Our People are our Power

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here.

So that you can be your best at work and home, we’ll consider flexible working arrangements for everyone, in any role.

Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.

Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.

Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorisation.  

Job Category

Field Services

Posting Date

02 Jul 2024; 00:07