Shipping policy

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms and Conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Shipping options and rates are dynamically calculated during checkout based on the customer's preferred shipping method, package weight, and destination. Please note that delivery timeframes are estimates only and may vary depending on factors outside of our control such as weather conditions and shipping carrier delays. Customers can track their orders using the tracking information provided once their order has been shipped.

PROCESSING AND HANDLING

After an order is placed, our fulfillment partner packs and prepares it for shipment, after which the order is picked up by the shipping carrier. Our standard processing and handling time is typically 1-3 business days. However, during peak times or when there are unusually high levels of orders, processing and handling time may be longer. Once the order is processed and handed off to the shipping carrier, the delivery timeframe is dependent on the selected shipping method and carrier.

DO YOU DELIVER INTERNATIONALLY?

We offer shipping within the United States and the European Union. Orders are shipped from either the US or EU warehouse, depending on the destination.

Please note that we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If the delivery is delayed for any reason, the courier service responsible for your delivery will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

WHAT HAPPENS IF MY ORDER IS LOST?

If a package becomes lost during transit or arrives damaged, please contact us immediately. All packages are insured, and in the event of a lost or damaged package, we will provide either a replacement shipment or a refund. To be eligible for this, you must reach out to us within 75 days of placing your order. In certain circumstances, a claim might need to be approved by our insurance partner before a lost order may be replaced or refunded, which might take several business days.

For the package to be considered lost, it has to meet the following requirements:

For domestic shipments, a package is considered to be lost when 20 days have passed since the date of shipment without any tracking updates, or 14 days after the last tracking update if 20 days have passed since the date of shipment.

For international shipments, a package is considered to be lost when 30 days have passed since the date of shipment without any tracking updates, or 14 days after the last tracking update if 30 days have passed since the date of shipment.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return & Refund Policy.

QUESTIONS ABOUT B2B VAT EXEMPTION?

Please see our VAT Exemption Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by creating a support request at https://r.flipper.net/sos